PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and Safelite Autoglass as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
Safelite Autoglass

Costco and Safelite Autoglass Overview

Total reviews
1483
920
Company responses
0
0
Issues resolved
10
5

Costco and Safelite Autoglass Consumer Ratings

Rank
30 out of 332 in Supermarkets and Malls category
245 out of 1717 in Service Centers and Repairs category
Customer service
38 in category
203 in category
Website
24 in category
155 in category
Product or Service Quality
23 in category
175 in category
Price Affordability
23 in category
200 in category

Costco and Safelite Autoglass Rating Details

Customer service
2 (469 reviews)
1.4 (249 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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...Customer service rep said the driver would be found and contacted..

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Website
2.8 (381 reviews)
2.2 (173 reviews)
Reviewer's quote

I need to order a item and I need to use my Costco Cash card in it as an allowed me to do that on the website I need to do that because costco doesnt have the item in the store..

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NoI have two different repairs I need a chip fixed on my windshield I need the seal fixed on my back window there is nothing in your repair online for craft website on how to do that and obviously you guys are too cheap to pay employees to answer the phone so I guess I will be calling in auto glass..

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Product or Service Quality
2.7 (369 reviews)
1.5 (218 reviews)
Reviewer's quote

...Today I got a note to rate the Concierge service on my refrigerator that I still dont have. Not a happy customer..

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...Terrible customer service integrity will be reporting to the Better Business Bureau as well. My email is bhughe8@gmail. com if anyone from safe light wants to do what's rite by my mom..

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Price Affordability
3.2 (359 reviews)
2 (180 reviews)
Reviewer's quote

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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...But on a positive note I got someone else that is coming out to my location to change the window and the price is a hundred dollars less. They have already emailed my warranty to me. I will never recommend Safelite to anyone!!!!!..

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Costco and Safelite Autoglass Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Friendliness off the tech
  • Mobil repair
  • Were helpful
Cons
  • Horrible customer service
  • Costco service
  • Cashier
  • Customer service
  • Did not do the job right
  • Disrespectful technician

Costco and Safelite Autoglass Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

I contacted SafeLite to repair a couple chips in my windshield. Even though (due to many geographically diverse...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

I am on my 6th windshield from Safelite. A 15 year Road Warrior, caught a lot of rocks from 18 wheelers.
The last one t...

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Costco and Safelite Autoglass Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

RUN AWAY FROM THIS COMPANY AND NEVER USE THEM!!! This company gave me the run around for 3 days. First two times they...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

I have a truck that had a broken window, too bad safelite autoglass was not the company to actually make the repairs!...

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Costco and Safelite Autoglass Latest Reviews

Recent published reviews
No votes

Hello,
For those who choose to not wear a mask due to health concerns, can you provide accommodations such mask free shop...

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1

I had it fixed through my insurance company first shot put the wrong windshield in my truck second the glue at the top...

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2.7

I paid extra for 1 to 2 day air Shipping instead of the regular sure post shipping for an item. I bought two items the...

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1.2

According to the warranty if Im not satisfied I have to option of repair or replace. I contacted satellite to fix their...

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Costco and Safelite Autoglass Products and Services

Most reviewed product and services
  • Costco Customer Care (163 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (83 reviews)
  • Safelite Autoglass Repair (182 reviews)
  • Safelite Autoglass Car Part Replacement (54 reviews)
  • Safelite Autoglass Customer Care (39 reviews)