PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyPillow and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyPillow
Costco

MyPillow and Costco Overview

Total reviews
3679
1288
Company responses
0
0
Issues resolved
10
9

MyPillow was first mentioned on PissedConsumer on Jun 27, 2012 and since then this brand received 3679 reviews. It is 2391 reviews more than Costco received since Jul 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Costco customer support team than with MyPillow customer service.

MyPillow and Costco Consumer Ratings

Rank
51 out of 296 in Bed and Bath category
23 out of 483 in Supermarkets and Malls category
Product or Service Quality
32 in category
16 in category
Price Affordability
59 in category
18 in category
Customer service
26 in category
33 in category

MyPillow and Costco Rating Details

Product or Service Quality
1.7 (1515 reviews)
2.7 (314 reviews)
Reviewer's quote

Listen with these economic times YES! when we spend a Hundred dollars on pillows keep up with quality as your successors, YES! you brag and are full of yourself now with profits and blessing with consumers money- claiming to have done so much, but BLACK PEOPLE SLEEP TOO! NATIVE AMERICANS as anyone...

helpful n

Was charged and a service member went to retrieve my locked up bottle of liquor and he came back and said it was gone. I we t back with him and sure enough the bottle was gone sign changed and another product was in its place all the while telling me it was an awesome bottle worth a lot of money...

Scott T
Price Affordability
1.7 (1449 reviews)
3.2 (309 reviews)
Reviewer's quote

...I did not pay $95 for one pillow when there were offers for a 2 pack and a 4-pack special for a similar price. I gave them proof of a 2 pack purchase with a picture of the packaging as requested, and they still would not help..

Nicholas V

...Great price and double the warranty. It all falls apart due to the third party delivery and installation services Costco uses. Former Sears services who are total incompetent *** No wonder Sears is gone...

David K
Customer service
1.8 (1317 reviews)
2 (399 reviews)
Reviewer's quote

...customer service must be trained to put people on hold for a minute or 2 only to ask you the same question. They dont want to hear the customers point on anything. So, they put you on hold to upset you off more...

Norm C

...I called customer service twice to get an estimated delivery date. They did not know because "shipping doesn't inform them". The only "solution" they could offer me is a refund if I wanted to cancel the order...

Maurizio

MyPillow and Costco Pros and Cons

Pros
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
  • Price
  • This is the only time i have been disappointed
  • Food items offered
Cons
  • Pillow quality
  • False advertising
  • Customer service
  • Horrible customer service
  • Customer service
  • Costco service

MyPillow and Costco Most Positive Reviews

Top rated reviews
5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

MyPillow and Costco Most Critical Reviews

Lowest rated reviews
1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

MyPillow and Costco Latest Reviews

Recent published reviews

I wake every morning with a stiff neck or a bad headache. Dumped that pillow fast and went back to my old one.

Read all 3679 reviews
1.9

Costco online is not doing they , just to answer phone not document what I here requested who can i talk to to take...

Read all 1288 reviews

MyPillow and Costco Products and Services

Most reviewed product and services
  • Mypillow Pillow (2395 reviews)
  • Mypillow Commercial (245 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)
  • Costco Customer Care (148 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)