PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyPillow and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyPillow
Costco

MyPillow and Costco Overview

Total reviews
3911
1489
Company responses
0
0
Issues resolved
12
10

MyPillow and Costco Consumer Ratings

Rank
51 out of 211 in Bed and Bath category
31 out of 332 in Supermarkets and Malls category
Product or Service Quality
35 in category
23 in category
Price Affordability
64 in category
25 in category
Customer service
23 in category
37 in category
Exchange, Refund and Cancellation Policy
23 in category
27 in category

MyPillow and Costco Rating Details

Product or Service Quality
1.7 (1607 reviews)
2.7 (371 reviews)
Reviewer's quote

Don't buy this terrible product..

Read full review

I ordered on line with Costco order has not been shipped and the wait for customer service is over 2 hours. They have no online chat room. This service for online orders is horrible...

Read full review
Price Affordability
1.7 (1531 reviews)
3.2 (360 reviews)
Reviewer's quote

...I know mistakes happen but customers service Should bend over backwards with the price of products. I expect some product or compensation for error not telling me 16 days after I send back. I paid postage and waited a week now...

Read full review

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

Read full review
Customer service
1.8 (1407 reviews)
2 (470 reviews)
Reviewer's quote

...Their customer service department is not helpful at all. I would NOT recommend my pillow to my worst enemy..

Read full review

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

Read full review
Exchange, Refund and Cancellation Policy
1.8 (1355 reviews)
3 (356 reviews)
Reviewer's quote

...Just refund my money..

Read full review

...com online oders, called first thing in the morning, and on hold for 1 hour, and the lady was not able to refund my money saying system error. she said she gave me some credit after putting me on hold2 times,but yet to see if I will ever see the credit on my card. If not,will charge back...

Read full review

MyPillow and Costco Pros and Cons

Pros
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Pillow quality
  • Customer service
  • False advertising
  • Horrible customer service
  • Costco service
  • Cashier

MyPillow and Costco Most Positive Reviews

Top rated reviews
5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

Read full review
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Read full review
5

I bought 2 pillows, one for me, one for my husband, and got a small travel pillow. He liked his right from the start. Mi...

Read full review
5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

Read full review

MyPillow and Costco Most Critical Reviews

Lowest rated reviews
1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

Read full review
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Read full review
1

I bought My Pillow during the BOGO promotion. They charged me $100.00+ for two queens. At 74 I feel I got "taken". ...

Read full review
1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

Read full review

MyPillow and Costco Latest Reviews

Recent published reviews
1

falling apart after washing insides coming out

Read full review
No votes

Lysol disinfectant 99.9 spray I visit every Tuesday and Thursday eary morning (age 72) looking for the spray nothing on...

Read full review
No votes

I have washed the pillow and now the insides are coming out

Read full review
1

Costco!! CEASE AND DESIST YOUR MANDATORY MASK POLICY. There is NO statutory law, no municipal code and no executive orde...

Read full review

MyPillow and Costco Products and Services

Most reviewed product and services
  • Mypillow Pillow (2419 reviews)
  • Mypillow Commercial (279 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)
  • Costco Customer Care (163 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (83 reviews)