PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyPillow and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyPillow
Costco

MyPillow and Costco Overview

Total reviews 3965 1551
Company responses 0 0
Issues resolved 14 10

MyPillow and Costco Consumer Ratings

Rank
56 out of 218 in Bed and Bath category
34 out of 344 in Supermarkets and Malls category
Product or Service Quality
33 in category
23 in category
Price Affordability
64 in category
25 in category
Customer service
24 in category
39 in category
Exchange, Refund and Cancellation Policy
22 in category
20 in category

MyPillow and Costco Rating Details

Product or Service Quality
1.7 (1632 reviews)
2.6 (397 reviews)
Reviewer's quote

One pillow was very lumpy, instructions followed at delivery, quality is not what it used to be at my pillow--will not use my pillow again...

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...It's a useless service. Why offer this when they're grossly understaffed?..

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Price Affordability
1.7 (1556 reviews)
3.2 (385 reviews)
Reviewer's quote

...And for the price I figured it would be a quality pillow. It's a cheep pillow filled with scrap foam pieces. I had the worse nights sleep...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Customer service
1.8 (1435 reviews)
2 (503 reviews)
Reviewer's quote

...Nice customer service..

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...com to find out what's going on and a customer service rep Amis hung up on me. I will call again and re-post with updates..

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Exchange, Refund and Cancellation Policy
1.8 (1377 reviews)
3 (378 reviews)
Reviewer's quote

Not happy with the pillow since it is very hot to sleep on at night since it has polyurethane filling instead of down. Want to send it back but it would cost me $25 since I would have to pay shipping both ways. What happened to the satisfaction guarantee. Phony policy!

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...Manager, Tim (or Jim? - Sept 12 around 1PM) is very rude, but agrees to refund. Problem 4 instead of refund I am charged!. That is not just bad it is just awful..

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MyPillow and Costco Pros and Cons

Pros
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Pillow quality
  • Customer service
  • False advertising
  • Horrible customer service
  • Costco service
  • How we were treated

MyPillow and Costco Most Positive Reviews

Top rated reviews
5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

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5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

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5

I bought 2 pillows, one for me, one for my husband, and got a small travel pillow. He liked his right from the start. Mi...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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MyPillow and Costco Most Critical Reviews

Lowest rated reviews
1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

I bought My Pillow during the BOGO promotion. They charged me $100.00+ for two queens. At 74 I feel I got "taken". ...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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MyPillow and Costco Latest Reviews

Recent published reviews
1

I bought the pillows and the are just terrible! Very soft and not firm. The worst part
by far is seeing your stupid comme...

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No votes

Need rep help as soon as possible

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1

Bought 4 of the higher grade pillow that were a high priced and they were flat in 6 months, even washing and fluffing...

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1

The search function on my new computer is not working. I called Concierge Services and waited 30 minutes for a tech who...

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MyPillow and Costco Products and Services

Most reviewed product and services
  • Mypillow Pillow (2427 reviews)
  • Mypillow Commercial (279 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Costco Delivery Service (45 reviews)