PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and MyPillow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
2.6
MyPillow
1.8
Costco
MyPillow

Costco and MyPillow Overview

Total reviews 1604 4018
Company responses 0 0
Issues resolved 10 14

Costco and MyPillow Consumer Ratings

Rank
37 out of 332 in Supermarkets and Malls category
63 out of 218 in Bed and Bath category
Customer service
39 in category
26 in category
Website
28 in category
45 in category
Product or Service Quality
28 in category
37 in category
Price Affordability
27 in category
71 in category

Costco and MyPillow Rating Details

Customer service
2 (534 reviews)
1.8 (1461 reviews)
Reviewer's quote

...I will pursue every avenue and avoid calling their Concierge Customer Service option. I do not have to use it often but when i do, prepared for minimim, on a good day for a 1-2 hour hold. You will hear the recoeding hold time is over 10mins...

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...I have wasted hours trying to call the Customer Service Department, an finally got through Thursday night. I was given a RMA number, and will be sending the products back. I realized that you did not pay return shipping, but am dismayed that you charge a 9...

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Website
2.8 (425 reviews)
2 (1393 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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...That is a lie, as they do sell just the wash cloths on their website. So I'd have to pay shipping both ways of a entire set of towels in order to get two defective washcloths replaced. I've had the washcloths for 4 months...

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Product or Service Quality
2.6 (415 reviews)
1.7 (1654 reviews)
Reviewer's quote

It broke down again in 2020 and Costco's customer service says that the Costco appliance policy will not be able to do anything about it. You can return a mattress, a couch set, pots and pans over a lifetime, but NO APPLIANCES! So now we sit with a $1400 wine refrigerator that does not work. If we...

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We just learned that you can get a discount on this product if you support people who lie, steal, cheat, evade the betterment of mankind, the planet, environment, relations with good people and countries, cause riots, hardships and deaths. NO THANKS!..

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Price Affordability
3.1 (405 reviews)
1.6 (1582 reviews)
Reviewer's quote

We have a roof leak and the warranty ran out on our system 6/2020 we have been trying to get someone out to look at it and give us a price on what it would cost to take the system off so we can repair the roof! You guessed it they will take your money then when something goes wrong no one will even...

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...They obviously raise the price than discount it. Smart marketing but dishonest..

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Costco and MyPillow Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
Cons
  • Horrible customer service
  • Costco service
  • Shame on you costco
  • Pillow quality
  • Customer service
  • False advertising

Costco and MyPillow Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775****07, member for many years, using services at optical, hearing...

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5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

I bought 2 pillows, one for me, one for my husband, and got a small travel pillow. He liked his right from the start. Mi...

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Costco and MyPillow Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

I bought My Pillow during the BOGO promotion. They charged me $100.00+ for two queens. At 74 I feel I got "taken". ...

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Costco and MyPillow Latest Reviews

Recent published reviews
No votes

Ordered a TV four weeks ago, was notified that it shipped last week and they took the money out of my account. The last...

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1

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No votes

Waited on hold for 30 minutes and never got to a representative. Very disappointed!

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2

I ordered some giza sheets and it took months to receive them. I got no help from customer service. When they arrived,...

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Costco and MyPillow Products and Services

Most reviewed product and services
  • Costco Cashier (92 reviews)
  • Costco Manager (84 reviews)
  • Costco Delivery Service (45 reviews)
  • Mypillow Pillow (2434 reviews)
  • Mypillow Commercial (279 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)