PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco and MyPillow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco
MyPillow

Costco and MyPillow Overview

Total reviews 1532 3956
Company responses 0 0
Issues resolved 10 14

Costco and MyPillow Consumer Ratings

Rank
31 out of 333 in Supermarkets and Malls category
52 out of 215 in Bed and Bath category
Customer service
37 in category
24 in category
Website
25 in category
42 in category
Product or Service Quality
24 in category
35 in category
Price Affordability
24 in category
68 in category

Costco and MyPillow Rating Details

Customer service
2 (490 reviews)
1.8 (1428 reviews)
Reviewer's quote

...The customer service should be exceptional as we spend a lot of money in your store and pay a membership . Not treated like they want us to hurry out so they can get more sales. Advise -Open registers with the people dancing around or standing at the podium..

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...Nice customer service..

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Website
2.8 (399 reviews)
2 (1366 reviews)
Reviewer's quote

...Their website is terrible to try and get customer service. And their telephone service is even worse. Do not buy things online from Costco...

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...By clicking submit, you'll be giving us your permission to share your name and comments with others here on our website and in our advertising..

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Product or Service Quality
2.7 (387 reviews)
1.7 (1624 reviews)
Reviewer's quote

I pay a good amount of money for Costco membership and deserve a heck of a lot more service and consideration than what this jerk gave me. Costco should retrain this idiot to get more personally involved in helping people and if she can't be any more helpful than she was to me---which was little...

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comparison of sheets showed false product claims,,, upon return, refund delayed after several phone calls to get refund. Sent product back within 12 days, refund delayed for weeks..

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Price Affordability
3.2 (377 reviews)
1.7 (1550 reviews)
Reviewer's quote

...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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...And for the price I figured it would be a quality pillow. It's a cheep pillow filled with scrap foam pieces. I had the worse nights sleep...

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Costco and MyPillow Pros and Cons

Pros
  • Price
  • This is the only time i have been disappointed
  • Great price
  • Extreme comfort
  • Great product
  • Awesome peaceful sleep
Cons
  • Horrible customer service
  • Costco service
  • How we were treated
  • Pillow quality
  • Customer service
  • False advertising

Costco and MyPillow Most Positive Reviews

Top rated reviews
5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

I used to wake up several times a night with neck pain, having to adjust my pillows. I have purchased so many different...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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5

I bought 2 pillows, one for me, one for my husband, and got a small travel pillow. He liked his right from the start. Mi...

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Costco and MyPillow Most Critical Reviews

Lowest rated reviews
1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

The pillow bunches up on the sides and I am constantly waking up to readjust to my head. I have a stiff neck and have...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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1

I bought My Pillow during the BOGO promotion. They charged me $100.00+ for two queens. At 74 I feel I got "taken". ...

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Costco and MyPillow Latest Reviews

Recent published reviews
5

I asked the person that was packing the food to please put all food items in a box. With attitude she put everything in...

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3.2

My Pillow is a great product and Mike Mindel has an impressive story but the commercials over and over and over and...

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1.8

I hope these comments are viewed .It seems for a company that has a 2.6 rating would try to resolve the issues everyone...

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1.9

comparison of sheets showed false product claims,,, upon return, refund delayed after several phone calls to get...

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Costco and MyPillow Products and Services

Most reviewed product and services
  • Costco Customer Care (166 reviews)
  • Costco Cashier (91 reviews)
  • Costco Manager (84 reviews)
  • Mypillow Pillow (2425 reviews)
  • Mypillow Commercial (279 reviews)
  • Mypillow Buy One Get One Free Deal (139 reviews)