PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad

Geek Squad and Costco Overview

Total reviews
Company responses
Issues resolved

Costco was first mentioned on PissedConsumer on Jul 19, 2007 and since then this brand received 1270 reviews. It is 697 reviews more than Geek Squad received since Mar 18, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Costco customer support team than with Geek Squad customer service.

Geek Squad and Costco Consumer Ratings

407 out of 2895 in Appliances and Electronics category
23 out of 614 in Supermarkets and Malls category
Customer service
229 in category
31 in category
Price Affordability
391 in category
18 in category
Product or Service Quality
262 in category
17 in category

Geek Squad and Costco Rating Details

Customer service
1.3 (233 reviews)
2 (388 reviews)
Reviewer's quote

...to a supervisor I finally got a supervisor and he started yelling at me for no reason I have never been treated like this I have been a loyal Best Buy customer for years and I have never been so unhappy with the company until now . I’ve always known Best Buy to be a company that honor their...

Chantal B

I bought 4 tires at the Costco at Clifton NJ. The lady helped me told me that I don’t need to wait in line next time I came back for the tire rotations. I just need to come to the counter and it only takes couple of minutes. I came here today for the tires rotation. The lady at the counter treated...

Joseph L
Price Affordability
1.5 (180 reviews)
3.2 (304 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...


...Great price and double the warranty. It all falls apart due to the third party delivery and installation services Costco uses. Former Sears services who are total incompetent *** No wonder Sears is gone...

David K
Product or Service Quality
1.4 (167 reviews)
2.7 (308 reviews)
Reviewer's quote

Charged in advance $150.00 for hooking up hearing devices to my TV. Came over to my house and actually did not know how to do it. I had to get another company to do it. We will never buy from Best Buy again. Had bought all our TVs, computers, phones, GPS devices, etc. never again.


The service staff (Peter Clarke and Alex) in the Tire Department said to have "it repaired and that Costco will be reimburse us for the damages", even before we filled out the claim form. The next day, we spoke to Kiley at Costco and we filled out a claim form, she also said that we will be...

Liza B

Geek Squad and Costco Pros and Cons

  • No good
  • No means no
  • Wisdom
  • Price
  • This is the only time i have been disappointed
  • Food items offered
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Horrible customer service
  • Customer service
  • Costco service

Geek Squad and Costco Most Positive Reviews

Top rated reviews

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...


I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

Geek Squad and Costco Most Critical Reviews

Lowest rated reviews

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...


Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

Geek Squad and Costco Latest Reviews

Recent published reviews

Called your 800 number to get help on a problem a remote start is causing my electrical system in my car. I got...

Read all 573 reviews

I will never go to Costco in Indianapolis again!! The aisles are not marked as to what is in there (only numbers) you...

Read all 1270 reviews

Geek Squad and Costco Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (96 reviews)
  • Geek Squad Repair (69 reviews)
  • Geek Squad Customer Care (56 reviews)
  • Costco Customer Care (145 reviews)
  • Costco Cashier (89 reviews)
  • Costco Manager (81 reviews)