PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Geek Squad and Costco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Geek Squad
Costco

Geek Squad and Costco Overview

Total reviews
612
1391
Company responses
0
0
Issues resolved
2
10

Geek Squad and Costco Consumer Ratings

Rank
407 out of 1794 in Appliances and Electronics category
29 out of 321 in Supermarkets and Malls category
Customer service
233 in category
35 in category
Warranty
239 in category
10 in category
Price Affordability
429 in category
21 in category
Product or Service Quality
283 in category
22 in category

Geek Squad and Costco Rating Details

Customer service
1.4 (252 reviews)
2 (432 reviews)
Reviewer's quote

...Customer service isn't helpful at all and hangs up on us..

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... for a slip and fall because we don't have it on cameras so I have to pay for emergency room care I've been a Costco member 20+ years and and that's how there customer service is I will no longer go to Costco goodbye....

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Warranty
1.5 (194 reviews)
3 (280 reviews)
Reviewer's quote

...Now I did not purchase a geek squad plan, but my Sony has a year warranty. Maybe that is why I can't get service. Beware of that! By the way I still don't have an appointment..

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...contract through, went out of business!! Very disappointed!!We have already had the compressor and last week the coils replaced!! Although they were under warranty, still had to pay labor!! Would not recommend this brand...

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Price Affordability
1.6 (189 reviews)
3.2 (332 reviews)
Reviewer's quote

I had a plan with them before i get it the workers at best buy lied me abt the price once i had the plan with geek squad i use to have more viruses on my laptop which i didnt have before. They charge monthly but the service is not satisfying. I've canceled my monthly plan with them and my laptop is...

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...After I compared the prices from my Costco receipt compared to what I actually paid. InstaCart had up charged me on every item. The worst was a 25% increase on paper towels...

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Product or Service Quality
1.4 (180 reviews)
2.7 (342 reviews)
Reviewer's quote

I contacted The Geek Squad yesterday and was totally turned-off with the wait time and lack of service given to me. I am trying to contact them today but like yesterday was put on HOLD for what was said to be 6 minutes but eventually became a waiting game. Can anyone get back to me? Do I have to go...

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...finally after several days, contacted Costco customer service. They cancelled online order and stated I would receive credit within 8 days. That was now 21 days ago and still no credit...

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Geek Squad and Costco Pros and Cons

Pros
  • No good
  • No means no
  • Staff is nice
  • Price
  • This is the only time i have been disappointed
  • Great price
Cons
  • Customer service
  • I was lied to
  • Geeksquad protection plan as they were not honest
  • Horrible customer service
  • Customer service
  • Costco service

Geek Squad and Costco Most Positive Reviews

Top rated reviews
5

All dug to pieces with scratches like someone was trying to get in it. all scratched up.something poured behind plastic...

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5

I am Alberto Gomez-Rivas Costco customer number 111775377607, member for many years, using services at optical, hearing...

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5

I've been treated very well by the Geek Squad at my store. Maybe it depends on your manager and quality of local...

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5

Their software to create photobooks is the WORST of any digital photo site out there. Be prepared to lose your work if...

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Geek Squad and Costco Most Critical Reviews

Lowest rated reviews
1

Terrible service and they refuse even a pro- rated refund. Do not waste your money. It would only be fair to provide...

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1

Everything is made to Costco specifications. Overall quality of merchandise is drastically reduced. Lots of CHEAP China...

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1

My very old Linksys router just kept on running. Finally I determined that it was a bottle neck for speed and I decided...

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1

I bought a pair of Kirkland hearing aids there. I've been wearing Beltone HA's for 9 years, thought it was time to...

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Geek Squad and Costco Latest Reviews

Recent published reviews
3.3

I contacted The Geek Squad yesterday and was totally turned-off with the wait time and lack of service given to me. I am...

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2.4

I fell at Costco on a pellet that had watermelons on it was in the middle of the floor fell and hurt my leg and side...

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5

I have tried for three days to set up I need help .I'm not very tech person but I try and I need help.

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1

Charge the membership without my autorisation

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Geek Squad and Costco Products and Services

Most reviewed product and services
  • Geek Squad Protection Plan (99 reviews)
  • Geek Squad Repair (70 reviews)
  • Geek Squad Customer Care (58 reviews)
  • Costco Customer Care (157 reviews)
  • Costco Cashier (90 reviews)
  • Costco Manager (81 reviews)