Costco Travel vs USAA

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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $962 AVERAGE LOSS
2.7
Customer service
Website
Staff
  • Hotels and airline accommodations 3
  • Original price 1
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service5
  • Customer service4
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2

Products by Costco Travel

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USAA

Loans and Mortgages
  • 4 ISSUES RESOLVED
  • 881 TOTAL REVIEWS
  • $3.6M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Being treated like a criminal12
  • Customer service12
  • Incompetent employees7
  • Did not resove issue6

Products by USAA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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