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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 136 TOTAL REVIEWS
  • $80.5K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.2
Customer service
Website
Staff
  • Hotels and airline accommodations 3
  • Using costco travel was easy 2
  • Discount rate 2
  • Costco travel cashback 2
  • Website 1

Customers don't like

  • Customer service8
  • Worst customer service and problem resolution3
  • Poor and incorrect information given poor customer service3
  • Travel package was not what is was suppose to be2
  • Tavel package it was not what is suppose to be2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1085 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $13.1K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Very poor business practices4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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