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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $962 AVERAGE LOSS
2.7
Customer service
Website
Staff
  • Hotels and airline accommodations 3
  • Original price 1
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service5
  • Customer service4
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 934 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.8K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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