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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $58.9K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.5
Customer service
Website
Staff
  • Hotels and airline accommodations 3
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Using costco travel was easy 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • Customer service2
  • No apology2
  • Worst customer service and problem resolution2
  • Website froze1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 983 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.4K AVERAGE LOSS
1.7
Customer service
Website
Staff
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Did not resove issue5
  • Employees unwillingness to help5
  • Horrible customer service4
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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