PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Travelocity

Costco Travel and Travelocity Overview

Total reviews
223
655
Company responses
0
0
Issues resolved
3
0

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 655 reviews. It is 432 reviews more than Costco Travel received since Dec 8, 2011.

Costco Travel and Travelocity Consumer Ratings

Rank
54 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
Customer service
56 in category
110 in category
Website
47 in category
97 in category
Staff
56 in category
101 in category

According to consumer ratings and reviews, Costco Travel ranks 64 points higher in the Travel Agencies category than Travelocity. People gave Costco Travel 1.7 stars for Customer service criterion in Travel Agencies category and it is 202 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Costco Travel has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Costco Travel 1.9 stars and it is 78% greater than other in category. Travelocity however was rated 1.2 stars and it is 61% greater than other in category.

Costco Travel and Travelocity Rating Details

Customer service
1.7 (116 reviews)
1.1 (135 reviews)
Reviewer's quote

Then, the Customer Service Rep. at Costco couldn't help me, pointed me to the Destination Services people who hung up on me. Gave them a signed approval, credit card number, expiration date, copy of the card just to book two tours for my wife and me, but they need a photo copy of my id (I think...

Patrick J

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos
Website
2.7 (98 reviews)
1.7 (133 reviews)
Reviewer's quote

We booked on line on the website for an all inclusive package...

Margarita B

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Staff
1.9 (96 reviews)
1.2 (123 reviews)
Reviewer's quote

So, who's responsible for this? I CANNOT do anything, but, if costco travel is stating that they can't do anything, then WHO? the staff I've talked to was unable to do anything and kept repeating costco travel system is correct. So, what was I supposed to do? There was NO support. my flight was...

Ezekial

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

Costco Travel and Travelocity Pros and Cons

Pros
  • Hotels and airline accommodations
  • Discount rate
  • Using costco travel was easy
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Customer service
  • Worst customer service and problem resolution
  • Poor and incorrect information given poor customer service
  • Poor customer service
  • Outright lies
  • Huge hassle

Costco Travel and Travelocity Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Costco Travel and Travelocity Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Costco Travel and Travelocity Latest Reviews

Recent published reviews

My friend and I booked a 7 day Royal Caribbean cruise and air flight with you. At the time of booking I was told I have...

Read all 223 reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

Costco Travel and Travelocity Products and Services

Most reviewed product and services
  • Costco Travel Vacation Package Booking (29 reviews)
  • Costco Travel Cruise Booking (27 reviews)
  • Costco Travel Car Rental (24 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)