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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
  • $58.6K CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.5
Customer service
Website
Discounts and Special Offers
Staff
Number of Destinations
  • Hotels and airline accommodations 3
  • Original price 1
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • No apology2
  • Worst customer service and problem resolution2
  • Unable to cancel from the webpage1
  • Website froze1
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 578 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $835 AVERAGE LOSS
1.4
Customer service
Website
Discounts and Special Offers
Staff
Number of Destinations
  • Will never use again 11
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service10
  • Huge hassle5
  • Outright lies5
  • Long wait times on phone4
  • Practices2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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