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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $61.5K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.4
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Costco travel cashback 2
  • Using costco travel was easy 2
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Worst customer service and problem resolution3
  • Poor and incorrect information given poor customer service3
  • Customer service2
  • Tavel package it was not what is suppose to be2
  • No apology2
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1063 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $431 AVERAGE LOSS
1.3
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Not a thing to like 6
  • Chat feature 3
  • Price 3
  • Complete dishonest business model 2
  • Ease of booking 2

Customers don't like

  • Did not receive refund18
  • Horrible customer service9
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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