PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Priceline

Costco Travel and Priceline Overview

Total reviews
223
1361
Company responses
0
0
Issues resolved
3
6

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1361 reviews. It is 1138 reviews more than Costco Travel received since Dec 8, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Costco Travel customer support team than with Priceline customer service.

Costco Travel and Priceline Consumer Ratings

Rank
54 out of 667 in Travel Agencies category
121 out of 667 in Travel Agencies category
Customer service
56 in category
94 in category
Website
47 in category
97 in category
Staff
56 in category
95 in category

According to consumer ratings and reviews, Costco Travel ranks 67 points higher in the Travel Agencies category than Priceline. People gave Costco Travel 1.7 stars for Customer service criterion in Travel Agencies category and it is 201 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 163 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Costco Travel has a higher rating than Priceline. Regarding Staff criterion, consumers gave Costco Travel 1.9 stars and it is 78% greater than other in category. Priceline however was rated 1.3 stars and it is 63% greater than other in category.

Costco Travel and Priceline Rating Details

Customer service
1.7 (116 reviews)
1.2 (379 reviews)
Reviewer's quote

Then, the Customer Service Rep. at Costco couldn't help me, pointed me to the Destination Services people who hung up on me. Gave them a signed approval, credit card number, expiration date, copy of the card just to book two tours for my wife and me, but they need a photo copy of my id (I think...

Patrick J

...International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned..

Tykia
Website
2.7 (98 reviews)
1.6 (307 reviews)
Reviewer's quote

We booked on line on the website for an all inclusive package...

Margarita B

Rented a car off Priceline site company information is wrong on Pricelines website company cant be reached..

Myrtie
Staff
1.9 (96 reviews)
1.3 (308 reviews)
Reviewer's quote

So, who's responsible for this? I CANNOT do anything, but, if costco travel is stating that they can't do anything, then WHO? the staff I've talked to was unable to do anything and kept repeating costco travel system is correct. So, what was I supposed to do? There was NO support. my flight was...

Ezekial

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

Costco Travel and Priceline Pros and Cons

Pros
  • Hotels and airline accommodations
  • Discount rate
  • Using costco travel was easy
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Customer service
  • Worst customer service and problem resolution
  • Poor and incorrect information given poor customer service
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Costco Travel and Priceline Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Costco Travel and Priceline Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Costco Travel and Priceline Latest Reviews

Recent published reviews

My friend and I booked a 7 day Royal Caribbean cruise and air flight with you. At the time of booking I was told I have...

Read all 223 reviews
1.1

Some one answer
Need to talk

Read all 1361 reviews

Costco Travel and Priceline Products and Services

Most reviewed product and services
  • Costco Travel Vacation Package Booking (29 reviews)
  • Costco Travel Cruise Booking (27 reviews)
  • Costco Travel Car Rental (24 reviews)
  • Priceline Room Booking (154 reviews)
  • Priceline Flight Booking (136 reviews)
  • Priceline Car Rental Booking (66 reviews)