PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Priceline

Costco Travel and Priceline Overview

Total reviews 274 1999
Company responses 0 0
Issues resolved 6 9

Costco Travel and Priceline Consumer Ratings

Rank
58 out of 587 in Travel Agencies category
125 out of 587 in Travel Agencies category
Customer service
55 in category
94 in category
Product or Service Quality
55 in category
88 in category
Website
55 in category
110 in category
Value for money
39 in category
83 in category

Costco Travel and Priceline Rating Details

Customer service
1.7 (141 reviews)
1.2 (624 reviews)
Reviewer's quote

Terrible customer service and ZERO accountability. I booked a package through Costco Travel to Hawaii and then the CoronaVirus hit. We get an email from Costco that the hotel is closed and there's a 14 day quarantine in Hawaii...

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It's sad that you guys only have customer service for existing bookings. I am going to Hawaii and had a question about the seats on the flight but i booked with another company..

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Product or Service Quality
1.8 (118 reviews)
1.3 (436 reviews)
Reviewer's quote

However, without any way to email Costco and absolutely no phone service (it hangs up on you when you call bc of the call volume) it is infuriating to try and cancel your trip. I have called daily to no avail for almost three weeks. I filled out online cancellation form a week ago (still within my...

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You cannot re-book online, and you cannot call customer service, unless you know how to get around the standard message of call back within 7 days of your flight. They gave me an up-charge of more than double of the original flight costs, when on their site it was the same amount. Same cost at Jet...

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Website
2.6 (117 reviews)
1.6 (515 reviews)
Reviewer's quote

...no employee at the store level is able to provide any information! I can understand the call volume is high but there is also NO information on the website to assist with cancellations online. Most travel agencies and airlines are offerring 100% reimbursement in this unfortunate situation and I find it...

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Ebony Nembhard -Richardson July 18, 2020 RESERVATION- 55327SC003623 I paid for a reservation on Priceline website July 18, 2020. I picked up then reservation cards earlier the day of check-in. I then left the hotel...

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Value for money
2.3 (110 reviews)
1.5 (422 reviews)
Reviewer's quote

...They kept $650 of my money, and they even refused to issue me a credit for the Airline. Had I booked my flights directly with the airline, I would have been given a full refund, or a full credit for a future trip. I have called Costo Travel many times, but I have not been given any satisfaction..

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...I just want my money back!..

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Costco Travel and Priceline Pros and Cons

Pros
  • Hotels and airline accommodations
  • Discount rate
  • Service
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
Cons
  • Customer service
  • Customer service competancy
  • Worst customer service and problem resolution
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Costco Travel and Priceline Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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Costco Travel and Priceline Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

I booked and paid for a cruise on Princess Cruise Lines through Costco Travel and because I'm single, I had to pay what...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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Costco Travel and Priceline Latest Reviews

Recent published reviews
2.3

I filled out my request to rent a car with Costco. After checking with numerous websites for availability and cost, I se...

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1

I one can help me cancel a car reservation!
They suck at Priceline and Sixt!

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No votes

We were suppose to leave yesterday night on our 8:30 flight. They told us that our flight was cancelled as we were...

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1

I don't have time to go into the *** poor actions of this company. I just want my money back!

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Costco Travel and Priceline Products and Services

Most reviewed product and services
  • Costco Travel Cruise Booking (32 reviews)
  • Costco Travel Vacation Package Booking (32 reviews)
  • Costco Travel Car Rental (25 reviews)
  • Priceline Room Booking (247 reviews)
  • Priceline Flight Booking (155 reviews)
  • Priceline Car Rental Booking (100 reviews)