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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 101 TOTAL REVIEWS
  • $66.8K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.4
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Using costco travel was easy 2
  • Costco travel cashback 2
  • Website 1
  • So far it has been excellent 1

Customers don't like

  • Worst customer service and problem resolution3
  • Poor and incorrect information given poor customer service3
  • Tavel package it was not what is suppose to be2
  • No apology2
  • Customer service2
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Orbitz

Travel Agencies
  • 3 ISSUES RESOLVED
  • 371 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Easy to book 3
  • Price 2
  • Site filters 1
  • Easiness 1
  • Complaint solved after i had sent out almost 400 emails 1

Customers don't like

  • Customer service7
  • Poor contact information4
  • Ability to change4
  • No refund for their mistake3
  • Near useless website3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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