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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $58.9K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.5
Customer service
Website
Discounts and Special Offers
Staff
Number of Destinations
  • Hotels and airline accommodations 3
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Using costco travel was easy 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • No apology2
  • Worst customer service and problem resolution2
  • Unable to cancel from the webpage1
  • Website froze1
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Onetravel

Travel Agencies
  • 2 ISSUES RESOLVED
  • 242 TOTAL REVIEWS
  • $86.5K CLAIMED LOSSES
  • $874 AVERAGE LOSS
1.3
Customer service
Website
Discounts and Special Offers
Staff
Number of Destinations
  • Easy use of website 1
  • Great web site 1
  • Last representative i spoke to 1
  • Low price 1
  • This company and responsible 1

Customers don't like

  • Scam data on website4
  • Difficulty getting refund4
  • Price fraud4
  • Service3
  • Very poor customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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