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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 73 TOTAL REVIEWS
  • $56.2K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
2.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Original price 1
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • No apology2
  • Worst customer service and problem resolution2
  • Unable to cancel from the webpage1
  • Website froze1
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Hotels

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $23.8K CLAIMED LOSSES
  • $418 AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Prior good experience when nothing went wrong 1

Customers don't like

  • Lies2
  • Bait-and-switch tactics1
  • Response reaction1
  • Really poor price guarantee policy1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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