Costco Travel vs Hotels

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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 64 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $962 AVERAGE LOSS
2.7
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Original price 1
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service5
  • Customer service4
  • Poor customer service3
  • Unable to cancel from the webpage2
  • Worst customer service and problem resolution2

Products by Costco Travel

No items

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Hotels

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 91 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $428 AVERAGE LOSS
1.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Prior good experience when nothing went wrong 1

Customers don't like

  • Really poor price guarantee policy2
  • Bait-and-switch tactics2
  • Lies2
  • When they make a mistake it is your problem not theirs1
  • Will not respond1

Products by Hotels

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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