PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Costco Travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Costco Travel

Gate1travel and Costco Travel Overview

Total reviews
380
218
Company responses
0
0
Issues resolved
2
3

Gate1travel was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 380 reviews. It is 162 reviews more than Costco Travel received since Dec 8, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gate1travel customer support team and Costco Travel customer service.

Gate1travel and Costco Travel Consumer Ratings

Rank
26 out of 696 in Travel Agencies category
54 out of 696 in Travel Agencies category
Customer service
28 in category
55 in category
Staff
27 in category
56 in category
Website
27 in category
49 in category

According to consumer ratings and reviews, Gate1travel ranks 28 points higher in the Travel Agencies category than Costco Travel. People gave Gate1travel 2.5 stars for Customer service criterion in Travel Agencies category and it is 230 points higher than the worst rated brand in this category. At the same time, Costco Travel was rated 1.7 stars for Customer service criterion in this category and it is 203 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Gate1travel has a higher rating than Costco Travel. Regarding Website criterion, consumers gave Gate1travel 3.3 stars and it is 90% greater than other in category. Costco Travel however was rated 2.7 stars and it is 81% greater than other in category.

Gate1travel and Costco Travel Rating Details

Customer service
2.5 (162 reviews)
1.7 (112 reviews)
Reviewer's quote

I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...

Lourdes v

...Her customer service is not consistent and equal. So that is what happened. It would be hard for me to rent a car in the future again from Avis knowing that they have customer service representatives rude like her..

PissedConsumer1705768
Staff
2.9 (157 reviews)
1.9 (92 reviews)
Reviewer's quote

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H

So, who's responsible for this? I CANNOT do anything, but, if costco travel is stating that they can't do anything, then WHO? the staff I've talked to was unable to do anything and kept repeating costco travel system is correct. So, what was I supposed to do? There was NO support. my flight was...

Ezekial
Website
3.3 (143 reviews)
2.7 (94 reviews)
Reviewer's quote

Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

Dr. C

Costco Travel, I have a serious issue with what is presented on the Costco Website. I booked the below noted vehicle based on the information provided on the Costco Website. I put in the following perimeters into the search, St...

LAURIE F

Gate1travel and Costco Travel Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Hotels and airline accommodations
  • Discount rate
  • Using costco travel was easy
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Customer service
  • Worst customer service and problem resolution
  • Poor and incorrect information given poor customer service

Gate1travel and Costco Travel Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

Gate1travel and Costco Travel Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

Gate1travel and Costco Travel Latest Reviews

Recent published reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

Rented a car from Budget thru Costco after driving 30miles check engine light came on called Budget cust. service explai...

Read all 218 reviews

Gate1travel and Costco Travel Products and Services

Most reviewed product and services
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Costco Travel Vacation Package Booking (28 reviews)
  • Costco Travel Cruise Booking (27 reviews)
  • Costco Travel Car Rental (23 reviews)