PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Costco Travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Costco Travel

Gate1travel and Costco Travel Overview

Total reviews 393 272
Company responses 0 0
Issues resolved 2 6

Gate1travel and Costco Travel Consumer Ratings

Rank
32 out of 577 in Travel Agencies category
56 out of 577 in Travel Agencies category
Customer service
33 in category
54 in category
Website
30 in category
52 in category
Product or Service Quality
19 in category
52 in category
Number of Destinations
29 in category
35 in category

Gate1travel and Costco Travel Rating Details

Customer service
2.5 (169 reviews)
1.7 (141 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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Terrible customer service and ZERO accountability. I booked a package through Costco Travel to Hawaii and then the CoronaVirus hit. We get an email from Costco that the hotel is closed and there's a 14 day quarantine in Hawaii...

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Website
3.2 (151 reviews)
2.6 (116 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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...no employee at the store level is able to provide any information! I can understand the call volume is high but there is also NO information on the website to assist with cancellations online. Most travel agencies and airlines are offerring 100% reimbursement in this unfortunate situation and I find it...

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Product or Service Quality
2.9 (139 reviews)
1.8 (116 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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However, without any way to email Costco and absolutely no phone service (it hangs up on you when you call bc of the call volume) it is infuriating to try and cancel your trip. I have called daily to no avail for almost three weeks. I filled out online cancellation form a week ago (still within my...

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Number of Destinations
3.5 (138 reviews)
3.1 (93 reviews)
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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...Gave them a signed approval, credit card number, expiration date, copy of the card just to book two tours for my wife and me, but they need a photo copy of my id (I think that's illegal btw). , cancelled it. What a nightmare..

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Gate1travel and Costco Travel Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Hotels and airline accommodations
  • Service
  • Costco travel cashback
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Customer service
  • Customer service competancy
  • Worst customer service and problem resolution

Gate1travel and Costco Travel Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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5

Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating

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Gate1travel and Costco Travel Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1

I booked and paid for a cruise on Princess Cruise Lines through Costco Travel and because I'm single, I had to pay what...

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Gate1travel and Costco Travel Latest Reviews

Recent published reviews
3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

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No votes

STILL NO REFUND AND UNABLE TO LOGIN TO COSTCO TRAVEL. I NEVER RECEIVED THE RESET CORRESPONDENCE AND ATTEMPTED AGAIN TO...

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2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

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1

I cancelled a trip I had planned in March. My daughter and I were travelling to Italy, which became a hot bed of the...

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Gate1travel and Costco Travel Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Costco Travel Cruise Booking (32 reviews)
  • Costco Travel Vacation Package Booking (31 reviews)
  • Costco Travel Car Rental (24 reviews)