PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Gate1travel

Costco Travel and Gate1travel Overview

Total reviews
223
380
Company responses
0
0
Issues resolved
3
2

Gate1travel was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 380 reviews. It is 157 reviews more than Costco Travel received since Dec 8, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Costco Travel customer support team and Gate1travel customer service.

Costco Travel and Gate1travel Consumer Ratings

Rank
54 out of 667 in Travel Agencies category
27 out of 667 in Travel Agencies category
Customer service
56 in category
28 in category
Website
47 in category
27 in category
Staff
56 in category
27 in category

According to consumer ratings and reviews, Gate1travel ranks 27 points higher in the Travel Agencies category than Costco Travel. People gave Costco Travel 1.7 stars for Customer service criterion in Travel Agencies category and it is 203 points higher than the worst rated brand in this category. At the same time, Gate1travel was rated 2.5 stars for Customer service criterion in this category and it is 231 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Gate1travel has a higher rating than Costco Travel. Regarding Staff criterion, consumers gave Costco Travel 1.9 stars and it is 78% greater than other in category. Gate1travel however was rated 2.9 stars and it is 90% greater than other in category.

Costco Travel and Gate1travel Rating Details

Customer service
1.7 (116 reviews)
2.5 (162 reviews)
Reviewer's quote

Then, the Customer Service Rep. at Costco couldn't help me, pointed me to the Destination Services people who hung up on me. Gave them a signed approval, credit card number, expiration date, copy of the card just to book two tours for my wife and me, but they need a photo copy of my id (I think...

Patrick J

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

Edward D
Website
2.7 (98 reviews)
3.3 (143 reviews)
Reviewer's quote

We booked on line on the website for an all inclusive package...

Margarita B

Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

Dr. C
Staff
1.9 (96 reviews)
2.9 (157 reviews)
Reviewer's quote

So, who's responsible for this? I CANNOT do anything, but, if costco travel is stating that they can't do anything, then WHO? the staff I've talked to was unable to do anything and kept repeating costco travel system is correct. So, what was I supposed to do? There was NO support. my flight was...

Ezekial

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H

Costco Travel and Gate1travel Pros and Cons

Pros
  • Hotels and airline accommodations
  • Discount rate
  • Using costco travel was easy
  • Tour guide
  • Website
  • Quality
Cons
  • Customer service
  • Worst customer service and problem resolution
  • Poor and incorrect information given poor customer service
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Costco Travel and Gate1travel Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

Costco Travel and Gate1travel Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

Costco Travel and Gate1travel Latest Reviews

Recent published reviews

My friend and I booked a 7 day Royal Caribbean cruise and air flight with you. At the time of booking I was told I have...

Read all 223 reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

Costco Travel and Gate1travel Products and Services

Most reviewed product and services
  • Costco Travel Vacation Package Booking (29 reviews)
  • Costco Travel Cruise Booking (27 reviews)
  • Costco Travel Car Rental (24 reviews)
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)