PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Expedia

Costco Travel and Expedia Overview

Total reviews
270
2229
Company responses
0
0
Issues resolved
6
12

Costco Travel and Expedia Consumer Ratings

Rank
55 out of 550 in Travel Agencies category
104 out of 550 in Travel Agencies category
Customer service
55 in category
104 in category
Website
46 in category
76 in category
Product or Service Quality
53 in category
84 in category
Value for money
36 in category
78 in category

Costco Travel and Expedia Rating Details

Customer service
1.7 (140 reviews)
1.2 (627 reviews)
Reviewer's quote

Terrible customer service and ZERO accountability. I booked a package through Costco Travel to Hawaii and then the CoronaVirus hit. We get an email from Costco that the hotel is closed and there's a 14 day quarantine in Hawaii...

Read full review

Awful experience with customer service..

Read full review
Website
2.6 (116 reviews)
2 (570 reviews)
Reviewer's quote

...no employee at the store level is able to provide any information! I can understand the call volume is high but there is also NO information on the website to assist with cancellations online. Most travel agencies and airlines are offerring 100% reimbursement in this unfortunate situation and I find it...

Read full review

I will never use Expedia or another other third party website again. I booked a business class ticket from Melbourne to LA to London for a cost of AUD 6400 and I cannot get a cash refund despite the flight being cancelled by Virgin Australia. I have repeatedly stated the Federal Law requires a cash...

Read full review
Product or Service Quality
1.8 (115 reviews)
1.4 (504 reviews)
Reviewer's quote

However, without any way to email Costco and absolutely no phone service (it hangs up on you when you call bc of the call volume) it is infuriating to try and cancel your trip. I have called daily to no avail for almost three weeks. I filled out online cancellation form a week ago (still within my...

Read full review

...He would not resolve the problem nor try to make up for the horrible customers service I have received. I asked to be connected to corporate and then was disconnected. The supervisor did call me back and am currently on hold so I believe...

Read full review
Value for money
2.3 (109 reviews)
1.6 (311 reviews)
Reviewer's quote

...I'm told to make any changes on my cruise or cancel it will cost me money and incentives. I'm a member of my cruises Facebook page, I see how others are treated, why are we treated different because we booked thru Costco. Seems as though Costco just wants to profit in anyway possible..

Read full review

...We cancelled the days and they never gave my money back..

Read full review

Costco Travel and Expedia Pros and Cons

Pros
  • Hotels and airline accommodations
  • Service
  • Discount rate
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Customer service
  • Customer service competancy
  • Worst customer service and problem resolution
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Costco Travel and Expedia Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

Read full review
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Read full review
5

Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating

Read full review
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

Read full review

Costco Travel and Expedia Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

Read full review
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Read full review
1

I booked and paid for a cruise on Princess Cruise Lines through Costco Travel and because I'm single, I had to pay what...

Read full review
1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

Read full review

Costco Travel and Expedia Latest Reviews

Recent published reviews
3.4

Sharon has the worst attitude, RUDE condescending
she needs to go

Read full review
1

Do not!!!!!!!!!ever use this company, unless you have time and money to burn. True SCAMMERS!!!!!Will not refund airline...

Read full review
No votes

I do not want next payment made for my cruise!! No one answered the phone to talk to a human!!

Read full review
1

I had made a reservation for the wrong days so I went back to cancel it but we had already entered card info online so...

Read full review

Costco Travel and Expedia Products and Services

Most reviewed product and services
  • Costco Travel Cruise Booking (31 reviews)
  • Costco Travel Vacation Package Booking (31 reviews)
  • Costco Travel Car Rental (24 reviews)
  • Expedia Flight Booking (395 reviews)
  • Expedia Customer Care (140 reviews)
  • Expedia Room Booking (134 reviews)