PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Expedia

Costco Travel and Expedia Overview

Total reviews 275 2391
Company responses 0 0
Issues resolved 6 13

Costco Travel and Expedia Consumer Ratings

Rank
57 out of 569 in Travel Agencies category
107 out of 569 in Travel Agencies category
Customer service
59 in category
No votes
Product or Service Quality
55 in category
No votes
Website
57 in category
No votes
Value for money
41 in category
No votes

Costco Travel and Expedia Rating Details

Customer service
1.7 (142 reviews)
No votes
Reviewer's quote

Terrible customer service and ZERO accountability. I booked a package through Costco Travel to Hawaii and then the CoronaVirus hit. We get an email from Costco that the hotel is closed and there's a 14 day quarantine in Hawaii...

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...HORRIBLE CUSTOMER SERVICE!!!!..

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Product or Service Quality
1.8 (119 reviews)
No votes
Reviewer's quote

However, without any way to email Costco and absolutely no phone service (it hangs up on you when you call bc of the call volume) it is infuriating to try and cancel your trip. I have called daily to no avail for almost three weeks. I filled out online cancellation form a week ago (still within my...

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...furniture dirty the bed had no blanket the bedspread dirty I feared for bedbugs I called expida immediately and was put on hold they made me text to get any service witch offers no help and disconnected us I called right back and after an hour and forty-five minutes the decided I could have a coupon for $25 off my next stay and that is all they will do no matter what I said after turning down...

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Website
2.6 (118 reviews)
No votes
Reviewer's quote

...no employee at the store level is able to provide any information! I can understand the call volume is high but there is also NO information on the website to assist with cancellations online. Most travel agencies and airlines are offerring 100% reimbursement in this unfortunate situation and I find it...

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...THE 800 NUMBER THEY GIVE DOES NOT EVEN ID ITSELF AND REFERS YOU TO THEIR WEBSITE. MIGHT BE UNITED HOTELS BUT USELESS. MY ADVISE IS TO NEVER EVER USE EXPEDIA..

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Value for money
2.3 (111 reviews)
No votes
Reviewer's quote

...72 or someone fraudulently took the money out of my cash app and its unfair to me, please please can someone get to the bottom of this..

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I checked my bank account and Expedia had charge the flight and hotel and was holding the money. This is when my journey started I called Expedia he said they were not holding the money I called my bank my bank said Expedia had the money on hold. I remained on the phone trying to figure out how to...

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Costco Travel and Expedia Pros and Cons

Pros
  • Hotels and airline accommodations
  • Discount rate
  • Service
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Customer service
  • Customer service competancy
  • Worst customer service and problem resolution
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Costco Travel and Expedia Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Costco has the best customer service when it comes to helping with a cruise I give them a 10 star rating

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Costco Travel and Expedia Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I booked and paid for a cruise on Princess Cruise Lines through Costco Travel and because I'm single, I had to pay what...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Costco Travel and Expedia Latest Reviews

Recent published reviews
1

I dont understand why Costco travel is charging me $630.72 for a hotel stay that I did not use, someone authorize the...

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No votes

Call the customer service phone number 4 times but mot able to speak with live person. I kept getting automated system...

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2.3

I filled out my request to rent a car with Costco. After checking with numerous websites for availability and cost, I se...

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1

This is the third time I have had an issue with Expedia trying to modify a reservation. In all cases they can see the...

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Costco Travel and Expedia Products and Services

Most reviewed product and services
  • Costco Travel Cruise Booking (32 reviews)
  • Costco Travel Vacation Package Booking (32 reviews)
  • Costco Travel Car Rental (25 reviews)
  • Expedia Flight Booking (407 reviews)
  • Expedia Room Booking (147 reviews)
  • Expedia Travel Insurance (67 reviews)