PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Travel
Expedia

Costco Travel and Expedia Overview

Total reviews
223
1985
Company responses
0
0
Issues resolved
3
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1985 reviews. It is 1762 reviews more than Costco Travel received since Dec 8, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Costco Travel customer support team and Expedia customer service.

Costco Travel and Expedia Consumer Ratings

Rank
54 out of 667 in Travel Agencies category
100 out of 667 in Travel Agencies category
Customer service
56 in category
No votes
Website
47 in category
No votes
Staff
56 in category
No votes

According to consumer ratings and reviews, Costco Travel ranks 46 points higher in the Travel Agencies category than Expedia. People gave Costco Travel 1.7 stars for Customer service criterion in Travel Agencies category and it is 201 points higher than the worst rated brand in this category. Regarding Staff criterion, consumers gave Costco Travel 1.9 stars and it is 78% greater than other in category.

Costco Travel and Expedia Rating Details

Customer service
1.7 (116 reviews)
No votes
Reviewer's quote

Then, the Customer Service Rep. at Costco couldn't help me, pointed me to the Destination Services people who hung up on me. Gave them a signed approval, credit card number, expiration date, copy of the card just to book two tours for my wife and me, but they need a photo copy of my id (I think...

Patrick J

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Website
2.7 (98 reviews)
No votes
Reviewer's quote

We booked on line on the website for an all inclusive package...

Margarita B

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S
Staff
1.9 (96 reviews)
No votes
Reviewer's quote

So, who's responsible for this? I CANNOT do anything, but, if costco travel is stating that they can't do anything, then WHO? the staff I've talked to was unable to do anything and kept repeating costco travel system is correct. So, what was I supposed to do? There was NO support. my flight was...

Ezekial

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor

Costco Travel and Expedia Pros and Cons

Pros
  • Hotels and airline accommodations
  • Discount rate
  • Using costco travel was easy
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Customer service
  • Worst customer service and problem resolution
  • Poor and incorrect information given poor customer service
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Costco Travel and Expedia Most Positive Reviews

Top rated reviews
5

Enterprise in Seattle lost GPS unit and towed car although we've got a new car the GPS was never returned in spite of...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Costco Travel and Expedia Most Critical Reviews

Lowest rated reviews
1

COSTCO offered an exclusive itinerary to its customers of an Alaska Cruisetour (10A). We booked the Cruisetour,...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Costco Travel and Expedia Latest Reviews

Recent published reviews

My friend and I booked a 7 day Royal Caribbean cruise and air flight with you. At the time of booking I was told I have...

Read all 223 reviews
1.1

We rented a car and collision insurance through Expedia. Total price that we were supposed to be charged at the counter...

Read all 1985 reviews

Costco Travel and Expedia Products and Services

Most reviewed product and services
  • Costco Travel Vacation Package Booking (29 reviews)
  • Costco Travel Cruise Booking (27 reviews)
  • Costco Travel Car Rental (24 reviews)
  • Expedia Flight Booking (382 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (104 reviews)