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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $58.9K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.5
Customer service
Website
Discounts and Special Offers
Staff
Number of Destinations
  • Hotels and airline accommodations 3
  • Personalization of my trip 1
  • So far it has been excellent 1
  • Using costco travel was easy 1
  • Website 1

Customers don't like

  • Poor and incorrect information given poor customer service3
  • Customer service2
  • No apology2
  • Worst customer service and problem resolution2
  • Website froze1
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1842 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
Staff
Number of Destinations
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Alice, Texas, United States #1347590

I have had trouble with both, but wait time to speak to someone at Costco is usually less than 5 minutes, Expedia is more than 1 hour.