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Costco Travel

Travel Agencies
  • 3 ISSUES RESOLVED
  • 102 TOTAL REVIEWS
  • $66.8K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
2.4
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Hotels and airline accommodations 3
  • Using costco travel was easy 2
  • Costco travel cashback 2
  • Website 1
  • So far it has been excellent 1

Customers don't like

  • Worst customer service and problem resolution3
  • Poor and incorrect information given poor customer service3
  • Tavel package it was not what is suppose to be2
  • No apology2
  • Customer service2
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1874 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
Staff
Exchange, Refund and Cancellation Policy
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service48
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Alice, Texas, United States #1347590

I have had trouble with both, but wait time to speak to someone at Costco is usually less than 5 minutes, Expedia is more than 1 hour.