PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and Costco Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
Costco Pharmacy

OptumRx and Costco Pharmacy Overview

Total reviews 765 60
Company responses 0 0
Issues resolved 1 0

OptumRx and Costco Pharmacy Consumer Ratings

Rank
130 out of 716 in Pharmacy category
87 out of 716 in Pharmacy category
Customer service
101 in category
72 in category
Website
106 in category
76 in category
Turnaround Time
91 in category
66 in category
Product or Service Quality
89 in category
62 in category

OptumRx and Costco Pharmacy Rating Details

Customer service
1.2 (404 reviews)
1.6 (38 reviews)
Reviewer's quote

As a leader in a customer service environment I would not tolerate anyone on my team speaking to a customer in this manner. Did the issue eventually get resolved, yes but at the expense of my time & frustration over someone not listening & taking far longer to get to an end result due to...

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I spoke with Costco staff and they said they had complaints about the pharmacy staff customer service and behaviour (I think they are great except for her but she is a terrible example to them) but they were separately run from Costco. Talk about potentially deadly apathy, never mind the horrendous...

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Website
1.4 (348 reviews)
2.2 (31 reviews)
Reviewer's quote

...Your complaint system is like your website not old person friendly..

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Don't allow them to keep your credit card info stored on the website because they will charge you for new prescriptions without giving you the option to "check out" and pay when you can afford it. My last prescription was left in my metal mailbox all day. I live in the desert and it was 120* so I'm...

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Turnaround Time
1.3 (346 reviews)
1.7 (36 reviews)
Reviewer's quote

...I have contacted them many times and get a different song and dance every time I speak to someone. Usual reactions are: we're working on it, there are no corr ordination of benefits. The info has to be entered manually and the list goes on and on...

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...Each time I have to struggle with them to get my prescriptions covered even the ones I have been taking for over two years and my prescriptions are always covered. I always go away upset with the clerks. I am going to transfer my prescription to Shoppers Drug Mart...

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Product or Service Quality
1.4 (326 reviews)
2 (34 reviews)
Reviewer's quote

I missed a 90 day order, and THEY DO NOTHING WHEN I COMPLAIN except customer service lip service (out of stock; back ordered). Now I have to go to a local pharmacy and pay them for meds which should have been covered by my insurance through OptumRx. Issue #2: OptumRx called my wife to confirm her...

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...Spectacular service and will be my pharmacy of choice from now on. Above and beyond, indeed..

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OptumRx and Costco Pharmacy Pros and Cons

Pros
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
  • Close to home
  • Cheaper
Cons
  • Customer service
  • Complete lack of honesty
  • Order fulfillment
  • Tasneem the pharmacist
  • Old short pharmacist
  • New policy

OptumRx and Costco Pharmacy Most Positive Reviews

Top rated reviews
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

I am 69 and I have chronic pain due to spinal stenosis ,arthritis,and other issues. I take norco as prescribed by my Dr...

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5

Dominque was professiknal, awesome customer service.

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5

So, my initial prescription had no refills remaining. I reached out to the physician, but felt it would not be done in...

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OptumRx and Costco Pharmacy Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

Pharmacy genetic levothyroxine 25 mcg every evening
Levothyroxine 100 mcg every morning..... Sent a new prescription in...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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1

Went to Costco to put a prescription in for oxycontin gave me a price of $460 in change when I came in it was generic...

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OptumRx and Costco Pharmacy Latest Reviews

Recent published reviews
2.5

Still an issue with my name. Lucile Ardella Bradford (real Id) Ive gone by Ardella Morris Bradford for near 30 years....

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1

Only after making us fill out forms did the tech bother to tell us there would be more than an hour wait before they cou...

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1

I received a letter that a check # 2625**** was issued to me on 9-16-2019 and I didnt receive it. I filled out the form...

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1.5

I live in Winnipeg and started using the Costco pharmacy because of the affordable dispensing fee. But the services are...

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OptumRx and Costco Pharmacy Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (281 reviews)
  • Optumrx Shipping Service (24 reviews)
  • Optumrx Insulin Prescription Refill (6 reviews)
  • Costco Pharmacy Prescription Refill (23 reviews)
  • Costco Pharmacy Pharmacist (11 reviews)
  • Costco Pharmacy Levothyroxine Prescription Refill (2 reviews)