PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and Costco Pharmacy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx
Costco Pharmacy

OptumRx and Costco Pharmacy Overview

Total reviews
705
53
Company responses
0
0
Issues resolved
1
0

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 705 reviews. It is 652 reviews more than Costco Pharmacy received since Nov 18, 2015.

OptumRx and Costco Pharmacy Consumer Ratings

Rank
115 out of 723 in Pharmacy category
87 out of 723 in Pharmacy category
Customer service
89 in category
78 in category
Staff
77 in category
79 in category
Website
90 in category
70 in category

According to consumer ratings and reviews, Costco Pharmacy ranks 28 points higher in the Pharmacy category than OptumRx. People gave OptumRx 1.2 stars for Customer service criterion in Pharmacy category and it is 104 points higher than the worst rated brand in this category. At the same time, Costco Pharmacy was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Costco Pharmacy has a higher rating than Costco Pharmacy. Regarding Website criterion, consumers gave OptumRx 1.4 stars and it is 53% greater than other in category. Costco Pharmacy however was rated 2 stars and it is 64% greater than other in category.

OptumRx and Costco Pharmacy Rating Details

Customer service
1.2 (365 reviews)
1.3 (31 reviews)
Reviewer's quote

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607

Received the worst customer service today from a clerk in the Pharmacy at Laird rd in Costco. I had to transfer my prescription from another Costco the previous day, and couldn’t wait as they told me the wait will be over 2 hrs. So I came in the day after, Reached at the same time as another...

Elena S
Staff
1.4 (335 reviews)
1.4 (33 reviews)
Reviewer's quote

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335

...Most of the staff at Costco pharmacy is incompetent . I complained several times about wait times because medications were not ready even though I called in advance to inquire and was assured that they are ready. Pharmacy manager and staff do not care about their clients...

PissedConsumer1002923
Website
1.4 (315 reviews)
2 (26 reviews)
Reviewer's quote

...Their website doesn't work. They hang up on you. They find some reason to delay your rx...

M B

Don't allow them to keep your credit card info stored on the website because they will charge you for new prescriptions without giving you the option to "check out" and pay when you can afford it. My last prescription was left in my metal mailbox all day. I live in the desert and it was 120* so I'm...

PissedConsumer882771

OptumRx and Costco Pharmacy Pros and Cons

Pros
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • Close to home
  • Cheaper
Cons
  • Customer service
  • Order fulfillment
  • Complete lack of honesty
  • Tasneem the pharmacist
  • Old short pharmacist
  • New policy

OptumRx and Costco Pharmacy Most Positive Reviews

Top rated reviews
5

Dominque was professiknal, awesome customer service.

3.5

Except for one really nice guy and one really nice lady that work there, the rest are usually ornery. They often refill...

OptumRx and Costco Pharmacy Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

1

Pharmacy genetic levothyroxine 25 mcg every evening
Levothyroxine 100 mcg every morning..... Sent a new prescription in...

OptumRx and Costco Pharmacy Latest Reviews

Recent published reviews
1

son on tenncare, they will not honor his scripts, I have to pay
out of pocket

Read all 705 reviews

why has Costco removed itself from preferred pharmacy list with
Pa UPMC medicare insurance. Costco has been our source of...

Read all 53 reviews

OptumRx and Costco Pharmacy Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (264 reviews)
  • Optumrx Customer Care (72 reviews)
  • Optumrx Website (40 reviews)
  • Costco Pharmacy Prescription Refill (21 reviews)
  • Costco Pharmacy Pharmacist (9 reviews)
  • Costco Pharmacy Levothyroxine Prescription Refill (2 reviews)