PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Pharmacy

Costco Pharmacy and OptumRx Overview

Total reviews
Company responses
Issues resolved

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 697 reviews. It is 645 reviews more than Costco Pharmacy received since Nov 18, 2015.

Costco Pharmacy and OptumRx Consumer Ratings

84 out of 769 in Pharmacy category
111 out of 769 in Pharmacy category
81 in category
79 in category
Customer service
78 in category
90 in category
Turnaround Time
72 in category
81 in category

According to consumer ratings and reviews, Costco Pharmacy ranks 27 points higher in the Pharmacy category than OptumRx. People gave Costco Pharmacy 1.4 stars for Staff criterion in Pharmacy category and it is 106 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.4 stars for Staff criterion in this category and it is 108 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Costco Pharmacy has a higher rating than OptumRx. Regarding Turnaround Time criterion, consumers gave Costco Pharmacy 1.5 stars and it is 62% greater than other in category. OptumRx however was rated 1.3 stars and it is 57% greater than other in category.

Costco Pharmacy and OptumRx Rating Details

1.4 (33 reviews)
1.4 (330 reviews)
Reviewer's quote

...Most of the staff at Costco pharmacy is incompetent . I complained several times about wait times because medications were not ready even though I called in advance to inquire and was assured that they are ready. Pharmacy manager and staff do not care about their clients...


...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

Customer service
1.3 (31 reviews)
1.2 (361 reviews)
Reviewer's quote

Received the worst customer service today from a clerk in the Pharmacy at Laird rd in Costco. I had to transfer my prescription from another Costco the previous day, and couldn’t wait as they told me the wait will be over 2 hrs. So I came in the day after, Reached at the same time as another...

Elena S

I have only had good experiences with OptumRx as far as expediency, efficiency and customer service; however, yesterday, I was surprised and extremely disappointed in your total lack of regard for the environment in OptumRX's outrageously inefficient, wasteful and probably expensive packing of my...

Turnaround Time
1.5 (31 reviews)
1.3 (310 reviews)
Reviewer's quote

...Arrived 3+hours after my vet appointment knowing that should be plenty of time to fill the prescription only to be told they do not have enough in stock to fill the complete order. No phone in advance to advise me this. Had to go to another window to request they fill a partial order for the meds...


I had my prescriptions sent there because I was told I would get them much cheaper. They were much more expensive. I just got my first order in the mail. It was supposed to contain 2 prescriptions.It only contained 1. I called about my missing insulin that was supposed to have a $0 copay.I was told...

Angela C

Costco Pharmacy and OptumRx Pros and Cons

  • Close to home
  • Cheaper
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • Tasneem the pharmacist
  • Old short pharmacist
  • New policy
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

Costco Pharmacy and OptumRx Most Positive Reviews

Top rated reviews

Except for one really nice guy and one really nice lady that work there, the rest are usually ornery. They often refill...


Dominque was professiknal, awesome customer service.

Costco Pharmacy and OptumRx Most Critical Reviews

Lowest rated reviews

Pharmacy genetic levothyroxine 25 mcg every evening
Levothyroxine 100 mcg every morning..... Sent a new prescription in...


Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

Costco Pharmacy and OptumRx Latest Reviews

Recent published reviews

New policy--all prescriptions come wrapped in single-use non-recyclable plastic enclosures. Don't use them until they...

Read all 52 reviews

I have to call every 30 days the minimum I have ever been on hold was 38 minutes maximum 55 minutes in between being...

Read all 697 reviews

Costco Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Costco Pharmacy Prescription Refill (21 reviews)
  • Costco Pharmacy Pharmacist (9 reviews)
  • Costco Pharmacy Customer Care (2 reviews)
  • Optumrx Prescription Refill (262 reviews)
  • Optumrx Customer Care (68 reviews)
  • Optumrx Website (39 reviews)