PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Costco Pharmacy and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Costco Pharmacy
OptumRx

Costco Pharmacy and OptumRx Overview

Total reviews 59 754
Company responses 0 0
Issues resolved 0 1

Costco Pharmacy and OptumRx Consumer Ratings

Rank
84 out of 547 in Pharmacy category
128 out of 547 in Pharmacy category
Customer service
70 in category
99 in category
Turnaround Time
63 in category
85 in category
Diversity of Products or Services
89 in category
101 in category
Price Affordability
63 in category
104 in category

Costco Pharmacy and OptumRx Rating Details

Customer service
1.6 (37 reviews)
1.2 (395 reviews)
Reviewer's quote

I spoke with Costco staff and they said they had complaints about the pharmacy staff customer service and behaviour (I think they are great except for her but she is a terrible example to them) but they were separately run from Costco. Talk about potentially deadly apathy, never mind the horrendous...

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...The customer service is not only unresponsive but also not understandable by using foreign dialect representatives. OptumRx charged me $15 for a prescription I did not order. I have called three times to get the $15 returned to me to no avail...

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Turnaround Time
1.7 (36 reviews)
1.3 (341 reviews)
Reviewer's quote

...Each time I have to struggle with them to get my prescriptions covered even the ones I have been taking for over two years and my prescriptions are always covered. I always go away upset with the clerks. I am going to transfer my prescription to Shoppers Drug Mart...

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...I have contacted them many times and get a different song and dance every time I speak to someone. Usual reactions are: we're working on it, there are no corr ordination of benefits. The info has to be entered manually and the list goes on and on...

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Diversity of Products or Services
1.9 (35 reviews)
1.6 (299 reviews)
Reviewer's quote

In an effort to not interrupt the pharmaceutical services to our Pennsylvania residents, nonresident pharmacies that have an application on file with the Board on or before March 1, 2016 will be able to continue shipping medications to their Pennsylvania patients during the application approval...

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They laughed and tried giving me a new number and transferring me, but instead it was again to the wrong member services for Medicare (which is not my coverage plan) and this repeated two more times, so that by the time 15 minutes later that I got to the fourth phone number for “member services”, I...

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Price Affordability
2.7 (34 reviews)
1.7 (292 reviews)
Reviewer's quote

...When I submit refill request online, I always receive a higher price bill with auto-pay and I have to call or email to Costco online pharmacy to get refund. I am tired for this monthly human error..

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They have determined that my medication (a generic for which Aetna charged me $50 for a 90 day fill) is tier 3 and the 90 day price is $150. However, they are going to bill me $60 for the first 18 pills they ship and an additional $150 when they send the balance of 72. So because the med is out of...

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Costco Pharmacy and OptumRx Pros and Cons

Pros
  • Close to home
  • Cheaper
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Tasneem the pharmacist
  • Old short pharmacist
  • New policy
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Costco Pharmacy and OptumRx Most Positive Reviews

Top rated reviews
5

I am 69 and I have chronic pain due to spinal stenosis ,arthritis,and other issues. I take norco as prescribed by my Dr...

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

So, my initial prescription had no refills remaining. I reached out to the physician, but felt it would not be done in...

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5

Dominque was professiknal, awesome customer service.

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Costco Pharmacy and OptumRx Most Critical Reviews

Lowest rated reviews
1

Pharmacy genetic levothyroxine 25 mcg every evening
Levothyroxine 100 mcg every morning..... Sent a new prescription in...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

Went to Costco to put a prescription in for oxycontin gave me a price of $460 in change when I came in it was generic...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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Costco Pharmacy and OptumRx Latest Reviews

Recent published reviews
1.5

I live in Winnipeg and started using the Costco pharmacy because of the affordable dispensing fee. But the services are...

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1

Optum refuses to pay their share of prescriptions, that they were contracted to pay. I have contacted them many times...

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4.8

I (family) use Costco Pharmacy for all R/X medicine daily drugs. I use presently and previous 25+ years where customer...

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1

My doctor sent prescription to them with the amount of meds and I had to call several times and after waiting, the...

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Costco Pharmacy and OptumRx Products and Services

Most reviewed product and services
  • Costco Pharmacy Prescription Refill (23 reviews)
  • Costco Pharmacy Pharmacist (11 reviews)
  • Costco Pharmacy Levothyroxine Prescription Refill (2 reviews)
  • Optumrx Prescription Refill (276 reviews)
  • Optumrx Customer Care (78 reviews)
  • Optumrx Website (40 reviews)