PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Cost Cutters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Cost Cutters

Smartstyle and Cost Cutters Overview

Total reviews 1175 231
Company responses 0 0
Issues resolved 8 2

Smartstyle and Cost Cutters Consumer Ratings

Rank
93 out of 715 in Beauty Salons and Spas category
91 out of 715 in Beauty Salons and Spas category
Customer service
65 in category
77 in category
Product or Service Quality
68 in category
71 in category
Price Affordability
66 in category
59 in category
Diversity of Products or Services
70 in category
68 in category

Smartstyle and Cost Cutters Rating Details

Customer service
1.6 (474 reviews)
1.4 (115 reviews)
Reviewer's quote

...Customer service sucks at this location so I will just spend my hard earned money elsewhere..

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Not only did Eloisa provide great customer service, I am in love with my hair. I wanted highlights to cover my grays, and she did and amazing job! I would recommend her to others and I will be back at Cost Cutters for her service..

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Product or Service Quality
1.6 (423 reviews)
1.6 (104 reviews)
Reviewer's quote

...00 dollars for service I didnt get or ask for. I went in for a express hair cut. The stylist is a salon leader and she is charging customers for services they didnt ask for or wanted..

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Make that non existant service. I booked online and was given a 2:45 spot. I dud this enroute so as to receive a $2 off coupon...

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Price Affordability
2.2 (390 reviews)
2.4 (92 reviews)
Reviewer's quote

...reading it I can tell this is going to make my hair limp and weigh down my curl I called her back and said I couldn't exchange them for products of equal price because buy one and get one free is a clearance...

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...Never again! They used to wash and blow dry it but now they don't even wet it down but still charge full price..

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Diversity of Products or Services
2 (382 reviews)
2.1 (85 reviews)
Reviewer's quote

...The stylist is a salon leader and she is charging customers for services they didnt do or ask for. I will take my business elsewhere for a professional haircut and better service..

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...was selling on her behalf not on the behalf of the salon asking for 200 dollars of my money if i had that kind of money i certainly would not be receiving services at a cost cuttets in the first place i also observed her pressuring other workers that i am sure she supervises to purchase "thrive" as well is thete a no solicitation policy with your company i will not be returning and will be sharing my experience as...

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Smartstyle and Cost Cutters Pros and Cons

Pros
  • Price
  • Past stylists
  • Personable stylist
  • Location
  • No pros
  • Haridresser
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Poor customer service
  • Completely inept
  • Haircut

Smartstyle and Cost Cutters Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

Not only did Eloisa provide great customer service, I am in love with my hair. I wanted highlights to cover my grays,...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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4.7

The Manager (Rachel Nelson) at Cost Cutters in Verona Ave. Is the worst! She always has a bad attitude and a rude look...

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Smartstyle and Cost Cutters Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

I'm a woman and got the worst haircut of my life at Cost Cutters at Broadway and Alameda in Denver. I have wavy hair wh...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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1

I got my eyebrows done at a Cost Cutters. As I was getting it done, the lady joked by saying "I like inflicting pain on...

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Smartstyle and Cost Cutters Latest Reviews

Recent published reviews
No votes

Cleaning is part of hairstylist job. Using coronavirus to profit.

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1

I took a picture of the hairstyle so there was no misunderstanding of how I wanted my hair cut. The girl chopped it and...

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1

This is my third attempt for a reply of my experience with Smart Style in Exeter, pa. I have been getting my haircut by...

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No votes

I sent my daughter to cost cutters in conifer Colorado she wanted a beautiful strawberry blonde colored for her...

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Smartstyle and Cost Cutters Products and Services

Most reviewed product and services
  • Smartstyle Haircut (365 reviews)
  • Smartstyle Hair Coloring (95 reviews)
  • Smartstyle Customer Care (74 reviews)
  • Cost Cutters Haircut (81 reviews)
  • Cost Cutters Customer Care (29 reviews)
  • Cost Cutters Hairdresser (18 reviews)