PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Great Clips and Cost Cutters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Great Clips
Cost Cutters

Great Clips and Cost Cutters Overview

Total reviews
992
204
Company responses
0
0
Issues resolved
6
2

Great Clips was first mentioned on PissedConsumer on Feb 27, 2008 and since then this brand received 992 reviews. It is 788 reviews more than Cost Cutters received since May 3, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Great Clips customer support team and Cost Cutters customer service.

Great Clips and Cost Cutters Consumer Ratings

Rank
59 out of 1049 in Beauty Salons and Spas category
97 out of 1049 in Beauty Salons and Spas category
Customer service
55 in category
81 in category
Staff
71 in category
84 in category
Product or Service Quality
48 in category
71 in category

According to consumer ratings and reviews, Great Clips ranks 38 points higher in the Beauty Salons and Spas category than Cost Cutters. People gave Great Clips 1.8 stars for Customer service criterion in Beauty Salons and Spas category and it is 201 points higher than the worst rated brand in this category. At the same time, Cost Cutters was rated 1.4 stars for Customer service criterion in this category and it is 175 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Great Clips has a higher rating than Cost Cutters. Regarding Product or Service Quality criterion, consumers gave Great Clips 1.9 stars and it is 81% greater than other in category. Cost Cutters however was rated 1.4 stars and it is 72% greater than other in category.

Great Clips and Cost Cutters Rating Details

Customer service
1.8 (290 reviews)
1.4 (100 reviews)
Reviewer's quote

...no customer service at all..

Ron P

I had the worst customer service, Ruth who is supposed to be a manager at the Oregon store was so disrespectful, rude she also cut my hair so short and it looks like *** and I have to go to interviews like this. When I said I wanted it angled for the second time I went in she snapped on me and...

Kristin L
Staff
1.7 (268 reviews)
1.5 (95 reviews)
Reviewer's quote

I just moved to the Ft. Wayne area and was in need of finding a new hair stylist. I did not find it at Great Clips. I was greeted nicely, I will say that. It was downhill from there. Lana came over to me and proceeded to just start cutting my hair without asking me what I would like done. She did...

Joan H

...I have had perms there before with success so don't know what the problem is but maybe your franchise staff should look at the complaints you are getting..

Lynn M
Product or Service Quality
1.9 (246 reviews)
1.4 (92 reviews)
Reviewer's quote

HORRIBLE CUSTOMER SERVICE: Great Clips online check-in feature does not work properly. Their toll-free customer service telephone line is not open during normal business hours, let alone evenings or weekends. The local salon is clueless about making the website check-in feature work and won't make...

guy d

Make that non existant service. I booked online and was given a 2:45 spot. I dud this enroute so as to receive a $2 off coupon...

Donna k

Great Clips and Cost Cutters Pros and Cons

Pros
  • That she was nice and friendly
  • Price
  • Hair cut for the price
  • Location
  • Haridresser
  • Only two good people work there
Cons
  • Customer service
  • Worse haircut ever
  • Unskilled stylists
  • Poor customer service
  • Haircut
  • Completely inept

Great Clips and Cost Cutters Most Positive Reviews

Top rated reviews
5

Im levette mack was employed by great clips of char.was fired for a couples of bad hair cuts she never trained me like...

4.4

The Manager (Rachel Nelson) at Cost Cutters in Verona Ave. Is the worst! She always has a bad attitude and a rude look...

Great Clips and Cost Cutters Most Critical Reviews

Lowest rated reviews
1

Great clips location Cumberland Blvd @ 2980 Cobb Pkwy #188, Atlanta, GA 30339 made me full bald and it was frustrating l...

1

I'm a woman and got the worst haircut of my life at Cost Cutters at Broadway and Alameda in Denver. I have wavy hair wh...

Great Clips and Cost Cutters Latest Reviews

Recent published reviews

Went in today to your store on Edgewood and Madison Av, and told your stylist that I just wanted a little trim to fix...

Read all 992 reviews

Went to get haircut at cost cutters prospect ave Champaign Illinois at 3:45 pm where I have gone for years . Hours said...

Read all 204 reviews

Great Clips and Cost Cutters Products and Services

Most reviewed product and services
  • Great Clips Haircut (473 reviews)
  • Great Clips Manager (64 reviews)
  • Great Clips Customer Care (61 reviews)
  • Cost Cutters Haircut (74 reviews)
  • Cost Cutters Customer Care (28 reviews)
  • Cost Cutters Hairdresser (15 reviews)