PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ipage and CoolHandle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ipage
CoolHandle

Ipage and CoolHandle Overview

Total reviews
90
99
Company responses
0
0
Issues resolved
0
0

CoolHandle was first mentioned on PissedConsumer on Oct 22, 2012 and since then this brand received 99 reviews. It is 9 reviews more than Ipage received since Oct 4, 2010.

Ipage and CoolHandle Consumer Ratings

Rank
26 out of 198 in Hosting category
27 out of 198 in Hosting category
Customer service
16 in category
13 in category
Website
25 in category
29 in category
Exchange, Refund and Cancellation Policy
16 in category
17 in category

According to consumer ratings and reviews, Ipage ranks 1 points higher in the Hosting category than CoolHandle. People gave Ipage 1.2 stars for Customer service criterion in Hosting category and it is 44 points higher than the worst rated brand in this category. At the same time, CoolHandle was rated 1.3 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ipage has a higher rating than CoolHandle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Ipage 1.2 stars and it is 73% greater than other in category. CoolHandle however was rated 1.2 stars and it is 72% greater than other in category.

Ipage and CoolHandle Rating Details

Customer service
1.2 (48 reviews)
1.3 (40 reviews)
Reviewer's quote

Just disgusted by this company and their customer service I will never recommend this company and I will keep spreading my bad experience to many other businesses and entrepreneurs that I network with including my thousands of social media followers! The kicker is that after I got nowhere with the...

Alexis P

...I canceled May 30,2017 with Customer Service Agent Stephanie Z. Received an itemized refund email showing what my refund was ($346. 84)...

Kaladin
Website
1.7 (43 reviews)
1.5 (32 reviews)
Reviewer's quote

...com to notify me when my website was live again. I'm fully convinced the support/chat is a bot. The same script everytime with compassion thrown in...

Hassel

Ordered Website on June 21,2018. Was not satisfied with product, cancelled on July 15,2018 within 30 day guarantee policy. Received cancellation confirmation and credit confirmation of $278...

Georgia G
Exchange, Refund and Cancellation Policy
1.2 (41 reviews)
1.2 (34 reviews)
Reviewer's quote

...I was trying to be reasonable by saying that they could keep a month's hosting and refund me 11 months. They simply stated no refund for renewals. I tried to explain the situation again and repeated the offer but the simple reply was no refund...

Roderick L

Within the 30 day cancellation period received ticket information that all websites was cancelled refund would be issued in 30 days. Called CoolHandle on 8-21-18 was told 60-90 Days the credit would be issued. This is the call record 10-15-18,11-29-18, 12-17-18 ,1-29-2019,2-26-19 ,6-21-19 and I...

Georgia G

Ipage and CoolHandle Pros and Cons

Pros
  • Website uptime and speed
  • Price
  • Initial pricing
  • I regret doing bussiness with this company
  • For nearly 3 years they were reasonable but then things changed
Cons
  • Customer service
  • Unauthorized charges
  • Down time
  • Dishonest misleading
  • Deceptive advertising
  • Misleading

Ipage and CoolHandle Most Positive Reviews

Top rated reviews
5

via phone they helped me with everything. really quick and good!

5

Big Red Flag : Coolhandle.com

This is a report of fraudulent practices by coolhandle.com.

Coolhandle.com uses bogus or...

Ipage and CoolHandle Most Critical Reviews

Lowest rated reviews
1

I order my domain I paid, the transaction went quickly, been trying to logon to my domain says password is not good....

1

I signed up for hosting, and tried to cancel after the 30 day deadline passed- so no refund. After 4 months I'm still...

Ipage and CoolHandle Latest Reviews

Recent published reviews
1

So many issues but mostly down to incompetence and being totally unprofessional.
Services paid for that were never applie...

Read all 90 reviews
2.6

I signed up to see if I could work the magic of on line income and I found out very quickly that the system which...

Read all 99 reviews

Ipage and CoolHandle Products and Services

Most reviewed product and services
  • Ipage Web Hosting (54 reviews)
  • Ipage Customer Care (2 reviews)
  • Ipage Technical Support (1 review)
  • Coolhandle Web Hosting (43 reviews)
  • Coolhandle Customer Care (8 reviews)
  • Coolhandle Domain Service (3 reviews)