PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Saia and Conway Freight as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saia
Conway Freight

Saia and Conway Freight Overview

Total reviews
254
83
Company responses
0
0
Issues resolved
1
0

Saia and Conway Freight Consumer Ratings

Rank
176 out of 1047 in Transportation and Logistics category
82 out of 1047 in Transportation and Logistics category
Customer service
114 in category
82 in category
Turnaround Time
130 in category
50 in category
Tracking Tool
77 in category
40 in category
Product or Service Quality
120 in category
55 in category

Saia and Conway Freight Rating Details

Customer service
1.3 (83 reviews)
1.8 (17 reviews)
Reviewer's quote

...Called customer service and was told warehouse is not manned and no one there to talk to. customer service called me back after 20 minutes and told me there would be someone at warehouse from 9am-6pm. Was told if I am there at 9am, I can pick up item...

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Drivers, customer service employees, and John Gaudio who has "Director of Sales" title but yells on the phone as he is "DA BOSS", THEY ALL ARE THE WORST that a company can ever put together. Do not work with them! Do not trust them. They are all *** arrogant human-beings...

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Turnaround Time
1.2 (65 reviews)
2.2 (6 reviews)
Reviewer's quote

...I called them every day since then trying to figure out what is going on and have had a completely different answer every time. They said emails were sent, notes were left, and that I would be contacted several times but none seem to have happened..

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I got my product on time and when it was delivered my office was a complete mess and I had to have the driver wait for over an hour. when I finally had the paperwork all of my employees had left so while I was getting on the forklift I went out to the dock and the driver had already moved all 10...

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Tracking Tool
1.8 (61 reviews)
2.8 (9 reviews)
Reviewer's quote

...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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...There was no tracking done to find out where they were no-one is holding themselves accountable for loosing the order. the best answer anyone can give is I do not know. These packages are for a large account of ours and from my impression Conway couldn't care less...

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Product or Service Quality
1.4 (61 reviews)
2.3 (9 reviews)
Reviewer's quote

...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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My 20 year old daughter ordered a fiberglass body kit and it was delivered to her in August 2017. She saw the truck arrive and watched the delivery man take it out of the truck. At that point, she asked the driver about why the box was open. She looked and pointed out scratches on the items inside...

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Saia and Conway Freight Pros and Cons

Pros
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
  • Drivers
  • Website
  • That they picked up on time
Cons
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling
  • Customer service
  • Procedure
  • Lost packages

Saia and Conway Freight Most Positive Reviews

Top rated reviews
5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

Best company in the world and drivers are extremely professional. Never late on pick ups or delivery, i would refer...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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5

I got my product on time and when it was delivered my office was a complete mess and I had to have the driver wait for...

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Saia and Conway Freight Most Critical Reviews

Lowest rated reviews
1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

I reference to the tracking number (568256371) which has not been received by us till date. We had very much pressed for...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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1

I Bought a table from Harbor freight and it wasn't picked up for a week and then half way from California to my...

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Saia and Conway Freight Latest Reviews

Recent published reviews
No votes

No tracking number to follow

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No votes

I type in the zip and your system can not find it. I am un able to track my order.

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1

Avoid at all costs. I've been trying to get a pallet delivered and have had nothing but headaches. They didn't contact...

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2

My 20 year old daughter ordered a fiberglass body kit and it was delivered to her in August 2017. She saw the truck...

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Saia and Conway Freight Products and Services

Most reviewed product and services
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)
  • Conway Freight Shipping Service (5 reviews)
  • Conway Freight Customer Care (3 reviews)