PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Converse and Vans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Converse
Vans

Converse and Vans Overview

Total reviews
125
88
Company responses
0
0
Issues resolved
0
1

Converse was first mentioned on PissedConsumer on Dec 13, 2010 and since then this brand received 125 reviews. It is 37 reviews more than Vans received since Dec 26, 2012.

Converse and Vans Consumer Ratings

Rank
357 out of 2297 in Footwear and Clothing category
406 out of 2297 in Footwear and Clothing category
Customer service
263 in category
206 in category
Product or Service Quality
363 in category
319 in category
Website
348 in category
242 in category

According to consumer ratings and reviews, Converse ranks 49 points higher in the Footwear and Clothing category than Vans. People gave Converse 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 697 points higher than the worst rated brand in this category. At the same time, Vans was rated 1.7 stars for Customer service criterion in this category and it is 754 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Vans has a higher rating than Converse. Regarding Website criterion, consumers gave Converse 2.3 stars and it is 64% greater than other in category. Vans however was rated 2.7 stars and it is 75% greater than other in category.

Converse and Vans Rating Details

Customer service
1.5 (43 reviews)
1.7 (38 reviews)
Reviewer's quote

...customer service is so bad ,it takes almost one hour to get in contact with the representatives..

Ali b

I want to start by explaining that I have NEVER written to a corporate office to complain about its customer service. However, the customer service, or rather lack of it, and the disrespect with which I was treated at one of your stores has provided the impetus for this letter. At 8:05 pm on Dec...

Sariyah
Product or Service Quality
1.6 (40 reviews)
1.8 (30 reviews)
Reviewer's quote

...I could never get a valid tracking number from customer service. They lied over and over and had excuses for everything. They were very rude...

Parthenia

I bought my first pair of Vans when I was 16 years old and I still have them. I don't use them that much of couse, but I got a different pair of Vans that my cousin gave me as a Christmas gift last year. Very comfortable and they have good quality!

Hartley
Website
2.3 (39 reviews)
2.7 (27 reviews)
Reviewer's quote

I have recently placed two orders this week through the website and both were cancelled. All given information was accurate. Even called customer service to see why my orders keep getting cancelled when Shipping/Billing information is correct, no direct answer or help! Even my banking institution,...

Suzane

...I got the Harry Potter shoes for my son's birthday he had been waiting for 4 months for these stupid shoes, So I ordered them for his birthday Run far away from this company The online website I wouldn't even give these guys a one star..

Liz l

Converse and Vans Pros and Cons

Pros
  • Shoe appearence
  • Love the shoes
  • There shoes
  • Comfortable
  • Pattern is awsome
  • Shoes
Cons
  • Will not answer their phone
  • No quality
  • Could not compensate me for their errors
  • Very poor customer service
  • Poor customer service
  • Loss of money

Converse and Vans Most Positive Reviews

Top rated reviews
5

I bought converse at kohls about 2 months ago, and the rubber part that connects the top part of the shoe to the bottom...

4

Well I paid about $60 for these shoes and they are very LAZILY made shoes!!!! My daughter begged me for them and I...

Converse and Vans Most Critical Reviews

Lowest rated reviews
1

Order the weapons from the web, there was no question that I chose leather shoe. But when the mail came in it was the...

1

Just had the worse experience at the Palo Alto store. The sales attendant wearing a green beanie tore my coupon in my fa...

Converse and Vans Latest Reviews

Recent published reviews

Sent. Already. Message. From Mary madrigal

Read all 125 reviews
3.4

I was told by the agent to send the order back and they would issue me a vans credit to purchase the correct shoes. I...

Read all 88 reviews

Converse and Vans Products and Services

Most reviewed product and services
  • Converse Sneakers (39 reviews)
  • Converse All Star Sneakers (16 reviews)
  • Converse Shoes (15 reviews)
  • Vans Shoes (29 reviews)
  • Vans Customer Care (15 reviews)
  • Vans Shipping Service (8 reviews)