Converse vs Skechers: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Converse and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Converse

1.9

Skechers

2.2

Converse

Skechers

Converse and Skechers Overview

Total reviews

125

1016

Company responses

Issues resolved

Skechers was first mentioned on PissedConsumer on Mar 28, 2011 and since then this brand received 1016 reviews. It is 891 reviews more than Converse received since Dec 13, 2010.

Converse and Skechers Consumer Ratings

Rank

357 out of 2295 in Footwear and Clothing category

235 out of 2295 in Footwear and Clothing category

Customer service

264 in category

176 in category

Product or Service Quality

365 in category

313 in category

Website

348 in category

251 in category

According to consumer ratings and reviews, Skechers ranks 122 points higher in the Footwear and Clothing category than Converse. People gave Converse 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 697 points higher than the worst rated brand in this category. At the same time, Skechers was rated 2 stars for Customer service criterion in this category and it is 785 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Skechers has a higher rating than Converse. Regarding Website criterion, consumers gave Converse 2.3 stars and it is 64% greater than other in category. Skechers however was rated 2.6 stars and it is 74% greater than other in category.

Converse and Skechers Rating Details

Customer service

1.5 (43 reviews)

2 (339 reviews)

Reviewer's quote

...customer service is so bad ,it takes almost one hour to get in contact with the representatives..

Ali b

Just visited the Skechers Factory Outlet in Altoona, Iowa, for the first time and could not believe the lack of customer service in the store. There weren't many cars parked at the Outlet Mall and very few customers in the store. When I first arrived I saw 2 employees who spent all of their time...

Donna K

Product or Service Quality

1.6 (40 reviews)

1.8 (379 reviews)

Reviewer's quote

...I could never get a valid tracking number from customer service. They lied over and over and had excuses for everything. They were very rude...

Parthenia

...lousy service..

aMY h

Website

2.3 (39 reviews)

2.6 (306 reviews)

Reviewer's quote

I have recently placed two orders this week through the website and both were cancelled. All given information was accurate. Even called customer service to see why my orders keep getting cancelled when Shipping/Billing information is correct, no direct answer or help! Even my banking institution,...

Suzane

...she said this is what we have, either you pay or leave, I tried to explain to him that I could pull out the transaction on my phone from the credit card website and he said he can’t trust when or where I bought it, I tried to ask him to ask his higher managers, how am I supposed to leave the store bare feet and he said GET OUT or I will call the police, I told him I am not guilty of anything and I am not scared to call the police and that is when he started shouting GET...

Caroline s