PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Converse and Rockport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Converse
Rockport

Converse and Rockport Overview

Total reviews 146 114
Company responses 0 0
Issues resolved 1 3

Converse and Rockport Consumer Ratings

Rank
393 out of 2184 in Footwear and Clothing category
580 out of 2184 in Footwear and Clothing category
Customer service
No votes
479 in category
Product or Service Quality
No votes
481 in category
Website
No votes
474 in category
Exchange, Refund and Cancellation Policy
No votes
459 in category

Converse and Rockport Rating Details

Customer service
No votes
1.2 (53 reviews)
Reviewer's quote

...It just says that you can contact their Customer Service. When you google the Customer Service number and call either no one answers or they give you a second number to call which just rings and rings..

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...The customer service has been some of the worst I have ever seen. Save your money - its a terrible product with even worse customer service..

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Product or Service Quality
No votes
1.5 (42 reviews)
Reviewer's quote

...I could never get a valid tracking number from customer service. They lied over and over and had excuses for everything. They were very rude...

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...Foot Doctor recommends a different better quality shoe. Darn shame..

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Website
No votes
2 (46 reviews)
Reviewer's quote

I have recently placed two orders this week through the website and both were cancelled. All given information was accurate. Even called customer service to see why my orders keep getting cancelled when Shipping/Billing information is correct, no direct answer or help! Even my banking institution,...

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...leaving phone number to no avail with Help as of April this is unacceptable every time I called the number like they tell me is always telling me go to the website the website is not helping me all I want is a refund can someone please help me I have proof that Ive returned the shoes and the company received them and I have documentation what else do I need for a return and Im...

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Exchange, Refund and Cancellation Policy
No votes
1.2 (50 reviews)
Reviewer's quote

...Duh! But they made the WRONG SHOE!!! Ok, so I demanded an immediate refund, which they were unwilling to do. Since they would not issue an immediate refund, I had no recourse but to call my credit card company to dispute the charges..

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...returned 2 pairs of shoes 2 months ago, and I am still waiting for my refund. The way they handle customer inquiries is absurd..

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Converse and Rockport Pros and Cons

Pros
  • Shoe appearence
  • Love the shoes
  • Reputation
  • Style and quality of the shoe
  • Shoes i got in the right size
  • No good customer service
Cons
  • Quality and customer service
  • Will not answer their phone
  • No quality
  • Customer service
  • Defective goods
  • Shoes or people

Converse and Rockport Most Positive Reviews

Top rated reviews
5

I bought converse at kohls about 2 months ago, and the rubber part that connects the top part of the shoe to the bottom...

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4.5

I enjoy wearing Rock port causal shoes but it seems like most times i end up buying a different brand---why? i'm disappo...

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5

Late last year I bought a pair of Converse All Star, Chuck Taylor, shoes. Within 2-3 months the soles began separating...

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4

Have always owned a pair of Rockport shoes. However.... when out the other day, had difficulty walking. When I turned...

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Converse and Rockport Most Critical Reviews

Lowest rated reviews
1

Order the weapons from the web, there was no question that I chose leather shoe. But when the mail came in it was the...

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1

Bought a pair of men's suede shoes at an outlet in New England a while back, for which I paid about $100. When I got...

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1

I recently made a purchase for my husbands birthday for two new converse chuck 11 taylor shoes.

He did not like the col...

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1

So I order a shoe online from Rockport.com I wait and wait, then I finally call and I am told that my order was cancel...

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Converse and Rockport Latest Reviews

Recent published reviews
No votes

Someone stole my package at my apartment

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1

Since the move to India manufacture these shoes have no support after about a month. I have a foot injury due to them....

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No votes

Never spoke with anyone. Waited 45 minutes.

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1

Soles fell off my new shoes 5 times.

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Converse and Rockport Products and Services

Most reviewed product and services
  • Converse Sneakers (41 reviews)
  • Converse Shoes (21 reviews)
  • Converse All Star Sneakers (16 reviews)
  • Rockport Shoes (51 reviews)
  • Rockport Boots (10 reviews)
  • Rockport Shipping Service (3 reviews)