PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Converse and Rockport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Converse
Rockport

Converse and Rockport Overview

Total reviews
125
104
Company responses
0
0
Issues resolved
0
3

Converse was first mentioned on PissedConsumer on Dec 13, 2010 and since then this brand received 125 reviews. It is 21 reviews more than Rockport received since Dec 31, 2009.

Converse and Rockport Consumer Ratings

Rank
356 out of 2293 in Footwear and Clothing category
391 out of 2293 in Footwear and Clothing category
Customer service
265 in category
415 in category
Product or Service Quality
362 in category
386 in category
Website
350 in category
406 in category

According to consumer ratings and reviews, Converse ranks 35 points higher in the Footwear and Clothing category than Rockport. People gave Converse 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 693 points higher than the worst rated brand in this category. At the same time, Rockport was rated 1.2 stars for Customer service criterion in this category and it is 543 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Converse has a higher rating than Rockport. Regarding Website criterion, consumers gave Converse 2.3 stars and it is 63% greater than other in category. Rockport however was rated 2 stars and it is 58% greater than other in category.

Converse and Rockport Rating Details

Customer service
1.5 (43 reviews)
1.2 (47 reviews)
Reviewer's quote

...customer service is so bad ,it takes almost one hour to get in contact with the representatives..

Ali b

...The customer service has been some of the worst I have ever seen. Save your money - its a terrible product with even worse customer service..

Jitesh S
Product or Service Quality
1.6 (40 reviews)
1.5 (40 reviews)
Reviewer's quote

...I could never get a valid tracking number from customer service. They lied over and over and had excuses for everything. They were very rude...

Parthenia

...So disappointed in what previously was a quality shoe..

Hiba
Website
2.3 (39 reviews)
2 (44 reviews)
Reviewer's quote

I have recently placed two orders this week through the website and both were cancelled. All given information was accurate. Even called customer service to see why my orders keep getting cancelled when Shipping/Billing information is correct, no direct answer or help! Even my banking institution,...

Suzane

...Unfortunately, your review did not meet all our website guidelines so we are unable to publish it at this time. We appreciate your feedback and hope you continue to share your thoughts with us in future reviews. ” I just replied...

Kohen

Converse and Rockport Pros and Cons

Pros
  • Shoe appearence
  • Love the shoes
  • There shoes
  • Style and quality of the shoe
  • Shoes i got in the right size
  • Looks
Cons
  • Will not answer their phone
  • No quality
  • Could not compensate me for their errors
  • Customer service
  • Defective goods
  • Shoes or people

Converse and Rockport Most Positive Reviews

Top rated reviews
5

I bought converse at kohls about 2 months ago, and the rubber part that connects the top part of the shoe to the bottom...

4.5

I enjoy wearing Rock port causal shoes but it seems like most times i end up buying a different brand---why? i'm disappo...

Converse and Rockport Most Critical Reviews

Lowest rated reviews
1

Order the weapons from the web, there was no question that I chose leather shoe. But when the mail came in it was the...

1

Bought a pair of men's suede shoes at an outlet in New England a while back, for which I paid about $100. When I got...

Converse and Rockport Latest Reviews

Recent published reviews

Sent. Already. Message. From Mary madrigal

Read all 125 reviews
1

I was a Rockport fan for many years but the quality has deteriorated over time. I stopped buying them. I see they are...

Read all 104 reviews

Converse and Rockport Products and Services

Most reviewed product and services
  • Converse Sneakers (39 reviews)
  • Converse All Star Sneakers (16 reviews)
  • Converse Shoes (15 reviews)
  • Rockport Shoes (47 reviews)
  • Rockport Boots (10 reviews)
  • Rockport Customer Care (9 reviews)