Convergent Outsourcing vs ER Solutions: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Convergent Outsourcing and ER Solutions as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Convergent Outsourcing

1.2

ER Solutions

1.0

Convergent Outsourcing

ER Solutions

Convergent Outsourcing and ER Solutions Overview

Total reviews

254

214

Company responses

Issues resolved

Convergent Outsourcing was first mentioned on PissedConsumer on Dec 16, 2011 and since then this brand received 254 reviews. It is 40 reviews more than ER Solutions received since May 2, 2008.

Convergent Outsourcing and ER Solutions Consumer Ratings

Rank

40 out of 318 in Collection Agencies category

48 out of 318 in Collection Agencies category

Customer service

33 in category

83 in category

Product or Service Quality

34 in category

70 in category

Website

33 in category

73 in category

According to consumer ratings and reviews, Convergent Outsourcing ranks 8 points higher in the Collection Agencies category than ER Solutions. People gave Convergent Outsourcing 1.2 stars for Customer service criterion in Collection Agencies category and it is 55 points higher than the worst rated brand in this category. At the same time, ER Solutions was rated 1 stars for Customer service criterion in this category and it is 5 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Convergent Outsourcing has a higher rating than ER Solutions. Regarding Website criterion, consumers gave Convergent Outsourcing 1.3 stars and it is 63% greater than other in category. ER Solutions however was rated 1 stars and it is 82% worse than other in category.

Convergent Outsourcing and ER Solutions Rating Details

Customer service

1.2 (41 reviews)

1 (2 reviews)

Reviewer's quote

...I have no account number or any information necessary to resolve with customer service. All collection agencies have a duty to confirm a debt for a 30 day period (federal law). They never contacted me...

Eric J

...has continued to call my job when told by owner not to do so! The ladies who answer the phone here, do so for the companies business purposes, as a message service or go between! Having asked them not to call, legal action against them is next if they do comply with law and owners request. Attention to this matter would...

PissedConsumer604002

Product or Service Quality

1.1 (34 reviews)

1 (2 reviews)

Reviewer's quote

This company repeatedly called my 80 yo father about my account when There is no way they should have had the number. It upsets him then he upsets me thanks You really are resolving problems arent you guys? Maybe do things right and god wont outsource to come after you! :wtf:

C H

I just received a call that said they were working for PayPal and needed to verify my information before they could continue. I said "Go ahead, tell me what information you have and I will let you know if it is accurate". He says "It doesnt work like that. Please verify your email or mailing...

PissedConsumer959464

Website

1.3 (32 reviews)

1 (1 review)

Reviewer's quote

Just received a invoice that I owe $1,815. LOL!!! Sprint is the Creditor. Said if I paid in “Full” now, it will be $907. Half price!!! What a deal!!! It would be if I really owe this money. Problem is, I never used a day of Sprint service in my life!! Nice try. Sadly, some people do pay what they...

PissedConsumer1628402

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