PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SquareTrade and Consumer Priority Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SquareTrade
Consumer Priority Service

SquareTrade and Consumer Priority Service Overview

Total reviews 571 8
Company responses 0 0
Issues resolved 13 0

SquareTrade and Consumer Priority Service Consumer Ratings

Rank
121 out of 1084 in Insurance category
304 out of 1834 in Appliances and Electronics category
Customer service
89 in category
101 in category
Product or Service Quality
96 in category
133 in category
Exchange, Refund and Cancellation Policy
71 in category
92 in category
Website
103 in category
239 in category

SquareTrade and Consumer Priority Service Rating Details

Customer service
1.5 (313 reviews)
2 (4 reviews)
Reviewer's quote

The first customer service representative was completely incompetent. She created a different email address which I did not give her, therefore the affidavit went to the wrong email and my claim was not processed! They stated they would give me a partial refund because I was not returning the...

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...And the supervisor Eli has absolutely no customer service skills the way he constantly spoke over me and when I tried to correct his inaccuracies, he just kept talking and never once took the time to listen to what I had to say, extremely poor customer relations. BE WARNED..

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Product or Service Quality
1.5 (286 reviews)
2 (4 reviews)
Reviewer's quote

When I called them they said we don't even service your area and Square Trade was supposed to let you know that we had canceled. I called ST after being on the phone for 45 minutes they suggested that I get my own person and they'll reimburse me since they wouldn't be able to send anyone for...

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...inoperable and unrepairable Our extended warranty is the 3-Year Major Appliance Standard Coverage warranty from CPS Central (also called Consumer Priority Service). We multiple attempts, CPS Central has denied our claim even though we meet every requirement of the Standard Coverage warranty. They use deceptive practices and are...

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Exchange, Refund and Cancellation Policy
1.5 (280 reviews)
2 (4 reviews)
Reviewer's quote

...I asked for a refund from square trade and have had no communication from them..

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Consumer priority service reached out to rectify the situation. They are standing by their warranty and offered an extended warranty for free. There apparently was a miscommunication, Eric was understanding and resolved the issue immediately. Consumer Priority Service definitely cares about their...

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Website
1.9 (270 reviews)
2 (5 reviews)
Reviewer's quote

To start with, they have NO telephone number on their website. Which means, if you ever remember being in VRU (Voice Response Unit) *** in the 80's, 90's and 00's, it has now been replaced with "WEB *** No way to chat with their customer service (they have a little tab at the bottom right on their...

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They will give you the runaround FOREVER! They never call you back or send a rep as promised. We have been trying to get our washer /dryer repaired for months. Don't use them, they are the worst.

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SquareTrade and Consumer Priority Service Pros and Cons

Pros
  • Service i received in the past
  • Initial ploy sounded good
  • Price
  • Warrenty was good price
  • Michael gelbman in cust srvc has tried very hard to help
  • Immediate resolution
Cons
  • Horrible customer service
  • Run around no positive service
  • Fact that they do not honor their warranty
  • Tried to pawn off the responsibility to the manufacturer
  • Gave us the run-around for 5 months - and counting
  • Do not stand by their warrenties

SquareTrade and Consumer Priority Service Most Positive Reviews

Top rated reviews
5

Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new i...

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5

Consumer priority service reached out to rectify the situation. They are standing by their warranty and offered an...

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5

Please call me back at 774********

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No votes

SquareTrade and Consumer Priority Service Most Critical Reviews

Lowest rated reviews
1

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are...

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1

I was unfortunate enough to have bought an extended warranty through this company. I thought I was in good hands based...

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1

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on...

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1

They will give you the runaround FOREVER! They never call you back or send a rep as promised. We have been trying to...

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SquareTrade and Consumer Priority Service Latest Reviews

Recent published reviews
1

I have a Sony 65 inch A1E OLED tv. I have an issue with it and contacted them for help. TV is now almost 3 years old...

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1

After spending $1,700 on the initial unit, an extended warranty, multiple repairmen visits and two magnetrons, the elect...

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1

We have been trying for over a year to get these fixed. But the store and square trade send us back and forth now the...

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No votes

looks like a scam to me will not buy

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SquareTrade and Consumer Priority Service Products and Services

Most reviewed product and services
  • Squaretrade Protection Plan (91 reviews)
  • Squaretrade Claim (54 reviews)
  • Squaretrade Electronics Claim (34 reviews)
  • Consumer Priority Service Warranty (4 reviews)
  • Consumer Priority Service Claim (1 review)