PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Consumer Cellular

Verizon and Consumer Cellular Overview

Total reviews 2805 1354
Company responses 0 0
Issues resolved 20 12

Verizon and Consumer Cellular Consumer Ratings

Rank
247 out of 1450 in Telecommunications category
188 out of 1450 in Telecommunications category
Customer service
221 in category
126 in category
Product or Service Quality
148 in category
156 in category
Billing Practices
192 in category
87 in category
Website
210 in category
112 in category

Verizon and Consumer Cellular Rating Details

Customer service
1.3 (694 reviews)
1.6 (575 reviews)
Reviewer's quote

Verizon customer service has never been worse. Takes hours to reach a human. Online assistance is confusing and impossible to use...

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Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well as my wife's phone. We both have identical phones. Little did I realize that it would turn into a debate...

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Product or Service Quality
1.8 (605 reviews)
1.8 (466 reviews)
Reviewer's quote

Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching a investigation, I was informally made known that they denied my request for refund. God forbid a multi gazillion dollar company is out 128...

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...I wanted to have any kind of help with restoring my service from adjustment to my plan, auto pay because I need my phone. I don't know what else ican do because I am broke..

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Billing Practices
1.5 (586 reviews)
2.1 (455 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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Website
1.8 (562 reviews)
2.2 (433 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

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Verizon and Consumer Cellular Pros and Cons

Pros
  • Internet
  • Customer service
  • Nada
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Customer service
  • Customer support
  • Quality of service

Verizon and Consumer Cellular Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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Verizon and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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Verizon and Consumer Cellular Latest Reviews

Recent published reviews
2.8

Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching...

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2

Constant calls and mms messages. I would like who gave out my #. Also no one contacted me from cc regarding the first...

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1.9

Verizon's new "Guide Format" is so inferior. First, you can hardly read the darned thing. There is NO date on the...

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3.2

Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well a...

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Verizon and Consumer Cellular Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)
  • Consumer Cellular Phone Service (194 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (114 reviews)