PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Consumer Cellular

Verizon and Consumer Cellular Overview

Total reviews
2599
1218
Company responses
0
0
Issues resolved
17
7

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2599 reviews. It is 1381 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Verizon customer support team and Consumer Cellular customer service.

Verizon and Consumer Cellular Consumer Ratings

Rank
218 out of 1908 in Telecommunications category
157 out of 1908 in Telecommunications category
Customer service
230 in category
113 in category
Product or Service Quality
133 in category
143 in category
Billing Practices
182 in category
98 in category

According to consumer ratings and reviews, Consumer Cellular ranks 61 points higher in the Telecommunications category than Verizon. People gave Verizon 1.3 stars for Customer service criterion in Telecommunications category and it is 337 points higher than the worst rated brand in this category. At the same time, Consumer Cellular was rated 1.7 stars for Customer service criterion in this category and it is 454 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than Consumer Cellular. Regarding Billing Practices criterion, consumers gave Verizon 1.5 stars and it is 68% greater than other in category. Consumer Cellular however was rated 2 stars and it is 83% greater than other in category.

Verizon and Consumer Cellular Rating Details

Customer service
1.3 (597 reviews)
1.7 (495 reviews)
Reviewer's quote

Verizon has the worst customer service I have ever experienced! First of all you cant get through to them! It takes not even hours but days to get anything done with them. I dont know how anybody can work for this horrible company. My old school DSL has gone down at different times! Once I move I...

PissedConsumer1760420

...I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all. I got my phone charged it, and dialed 611 Nothing...

Scott V
Product or Service Quality
1.9 (518 reviews)
1.8 (396 reviews)
Reviewer's quote

...I would have never believed that I could get such poor service and lies from a company like Verizon..

charles l

...06 for canceling my service they don't tell the truth about what they will do I do not recommend them..

PissedConsumer1761336
Billing Practices
1.5 (515 reviews)
2 (387 reviews)
Reviewer's quote

...They will not address unjust billing practices and are EXTREMELY structured for avoidance of customer service and avoidance of conflict resolution. They have charged $244 for unsolicited prompting to download an upgraded Android operating system..

Kareli

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

Robert W

Verizon and Consumer Cellular Pros and Cons

Pros
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
  • Price
  • Cheap plans
  • Customer service
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Customer service
  • Excessive billing
  • Customer support

Verizon and Consumer Cellular Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

Verizon and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

Verizon and Consumer Cellular Latest Reviews

Recent published reviews

I paid my account in full. Now verizon is holding my device hostage. I want to go to a different company but I have to...

Read all 2599 reviews
1

I got charged 9.06 for canceling my service they don't tell the truth about what they will do I do not recommend them

Read all 1218 reviews

Verizon and Consumer Cellular Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (158 reviews)
  • Consumer Cellular Phone Service (181 reviews)
  • Consumer Cellular Mobile Phone Service (166 reviews)
  • Consumer Cellular Customer Care (130 reviews)