PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon

Consumer Cellular and Verizon Overview

Total reviews
1207
2563
Company responses
0
0
Issues resolved
7
17

Verizon was first mentioned on PissedConsumer on May 28, 2007 and since then this brand received 2563 reviews. It is 1356 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Consumer Cellular customer support team and Verizon customer service.

Consumer Cellular and Verizon Consumer Ratings

Rank
156 out of 1945 in Telecommunications category
216 out of 1945 in Telecommunications category
Customer service
114 in category
232 in category
Reliability
114 in category
127 in category
Product or Service Quality
152 in category
135 in category

According to consumer ratings and reviews, Consumer Cellular ranks 60 points higher in the Telecommunications category than Verizon. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 450 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 332 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Verizon has a higher rating than Verizon. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 73% greater than other in category. Verizon however was rated 1.9 stars and it is 76% greater than other in category.

Consumer Cellular and Verizon Rating Details

Customer service
1.6 (491 reviews)
1.3 (582 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751
Reliability
1.7 (403 reviews)
1.7 (327 reviews)
Reviewer's quote

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J

Went in the store sat there for 20 min, no one spoke to me, 2 people walked in and there store employees went right up to them and signed them in to wait for service, this is absolutely absurd, and disrespectful

Larry
Product or Service Quality
1.8 (390 reviews)
1.9 (506 reviews)
Reviewer's quote

My jitterbug Dora phone does not hold a charge and you must keep it on constant charge.

PissedConsumer1729717

This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this issue and it should be against the law for them to continue to get away with this. I believe that they never intend to restore the service and...

Melissa K

Consumer Cellular and Verizon Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Incompetent customer service
  • Customer service
  • Poor service

Consumer Cellular and Verizon Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Consumer Cellular and Verizon Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Consumer Cellular and Verizon Latest Reviews

Recent published reviews
3.7

I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need...

Read all 1207 reviews

This has been a nightmare so I will try to keep it short. Last week I ordered a pair of Airpods Pro. I got a...

Read all 2563 reviews

Consumer Cellular and Verizon Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)