PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon

Consumer Cellular and Verizon Overview

Total reviews
1279
2722
Company responses
0
0
Issues resolved
10
17

Consumer Cellular and Verizon Consumer Ratings

Rank
160 out of 1428 in Telecommunications category
220 out of 1428 in Telecommunications category
Customer service
113 in category
210 in category
Reliability
112 in category
114 in category
Product or Service Quality
146 in category
125 in category
Billing Practices
93 in category
177 in category

Consumer Cellular and Verizon Rating Details

Customer service
1.6 (531 reviews)
1.3 (639 reviews)
Reviewer's quote

Anyways, have spoken with customer service numerous times and each time they tell me they CANNOT replace my phone b/c it has been over 10 days and I have to reset the phone back to factory. Craziest thing I ever heard of. Like every few days I want to reset my phone and go through all the trouble...

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...Customer service is brutal and SLOW and never solves the issue..

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Reliability
1.7 (438 reviews)
1.7 (369 reviews)
Reviewer's quote

I have worked with 7 agents, trying to fix the fact that my incoming calls go directly to voice mail box, leaving no option for caller to leave a message. No one could help me, I tried the suggestions given for a fix, to no avail. Agents called my phone trying to see if what they tried to do was...

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Samsung S10E Galaxy phone, drops calls constantly, won't send out more than 8 pictures on FB, 10 second videos sent on messenger are fuzzy and unrecognizable, I have to walk all over the house or outside to hear the person (no, I don't have a metal roof). The run around is unbelievable ! I paid...

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Product or Service Quality
1.8 (426 reviews)
1.9 (556 reviews)
Reviewer's quote

Dropped calls, calls going to voice mail -- an hour after call was placed!!!!! Service just sucks..

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I called Verizon to change my service and eliminate TVcoverage. I told the rep that I wanted to reduce my costs and was going with a streaming service. I told her that I only wanted internet and a phone line...

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Billing Practices
2 (421 reviews)
1.5 (543 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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Consumer Cellular and Verizon Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Internet
  • Nada
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Incompetent customer service
  • Customer service
  • Poor service

Consumer Cellular and Verizon Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Consumer Cellular and Verizon Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Consumer Cellular and Verizon Latest Reviews

Recent published reviews
1

I can't speak to the quality of Concsumer Cellular service....I never got that far. When I went to start service with...

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1.5

Ever since I 'upgraded' to GigaBit connectivity and equipment, my whole house is running SLOWER and the connection is...

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1.2

We went with them in Dec 2019 and bought a $400 phone on payments. 2 weeks now we cannot use the phones as we cannot...

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No votes

Transferring from AT&T to Big Red

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Consumer Cellular and Verizon Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (190 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (137 reviews)
  • Verizon Internet Service (260 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (171 reviews)