PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon

Consumer Cellular and Verizon Overview

Total reviews 1364 2832
Company responses 0 0
Issues resolved 12 20

Consumer Cellular and Verizon Consumer Ratings

Rank
189 out of 1460 in Telecommunications category
249 out of 1460 in Telecommunications category
Customer service
135 in category
240 in category
Reliability
132 in category
146 in category
Product or Service Quality
168 in category
158 in category
Billing Practices
91 in category
222 in category

Consumer Cellular and Verizon Rating Details

Customer service
1.6 (580 reviews)
1.3 (709 reviews)
Reviewer's quote

Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well as my wife's phone. We both have identical phones. Little did I realize that it would turn into a debate...

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...Worst customer service. Have to wait forever to reach a human. No email...

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Reliability
1.8 (483 reviews)
1.7 (432 reviews)
Reviewer's quote

...you need reliability..

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Trying to call customer service, and on hold twice for half an hour, then they answer and hang up!

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Product or Service Quality
1.8 (471 reviews)
1.8 (616 reviews)
Reviewer's quote

Never used their service but keep sending monthly bill even after contacted customer service. Constant emails to pay for a service that I never used..

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...Despite the stated emergency, my service was not repaired until mid-day on Saturday. I have been unable to report this to Verizon corporate because apparently there is no way to do so..

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Billing Practices
2.1 (460 reviews)
1.5 (598 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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Consumer Cellular and Verizon Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Internet
  • Customer service
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Customer service
  • Incompetent customer service
  • Poor service

Consumer Cellular and Verizon Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Consumer Cellular and Verizon Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Consumer Cellular and Verizon Latest Reviews

Recent published reviews
1

Never used their service but keep sending monthly bill even after contacted customer service.
Constant emails to pay for...

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2.2

Trying to call customer service, and on hold twice for half an hour, then they answer and hang up!

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3.5

ive called five times now, got five different attempts to fix the situation and no results 5 times. what gives guys??...

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No votes

I have been on the phone on hold for one hour and 45 minutes!!!!
Do you believe such bad customer service!!!

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Consumer Cellular and Verizon Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)