PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon

Consumer Cellular and Verizon Overview

Total reviews 1573 3657
Company responses 0 0
Issues resolved 15 35

Consumer Cellular and Verizon Consumer Ratings

Rank
292 out of 2019 in Telecommunications category
421 out of 2019 in Telecommunications category
Customer service
291 in category
436 in category
Reliability
288 in category
307 in category
Product or Service Quality
324 in category
311 in category
Billing Practices
212 in category
407 in category

Consumer Cellular and Verizon Rating Details

Customer service
1.6
(696 reviews)
1.4
(1112 reviews)
Reviewer's quote

...Called customer service and treated with disrespect as well as blaming it on me. The site states balance paid but processing button still spinning. No explanation from them just that it's my fault...

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They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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Reliability
1.8
(594 reviews)
1.7
(768 reviews)
Reviewer's quote

...Expected more, but the reliability is awful and they need to be more solutions and customer oriented. I see from this site alone a lot of others have issues with them as well. If they cannot be reliable they have no business being in the game...

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Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she was very kind.

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Product or Service Quality
1.8
(589 reviews)
1.8
(955 reviews)
Reviewer's quote

...2 days later my service was shut off. Then they charged my credit card for 2 months afterward. Still have not got my money back..

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Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

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Billing Practices
2.1
(571 reviews)
1.6
(935 reviews)
Reviewer's quote

...Accordingly, cancelled the entire service on 10/09/2023 primarily due to aforementioned conflicted billing practices and poor customer service. Now current final billing (10/16/2023) indicates the continued $10. 00/month over billing (Non AARP standard $65...

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I have resisted this because of their shady billing practices, but I finally gave in because I needed the discount. I tried to set it up on the date I needed it to hit, but it only gave me five days as an option. I tried to change it using their automated tool, but the new date it offered me was...

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Consumer Cellular and Verizon Pros and Cons

Pros
  • Price
  • Cheap plans
  • Cheap
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Customer service
  • Incompetent customer service
  • Poor service

Consumer Cellular and Verizon Most Positive Reviews

Top rated reviews
5

problem resolved with att provider

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5

The Wi-Fi in my store isn't working. Phone and credit card machines are working normally. Just no Wi-Fi

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5

My voicemail messages are somehow getting deleted after I save them to voicemail and my receive phone calls for the day...

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5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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Consumer Cellular and Verizon Most Critical Reviews

Lowest rated reviews
1

I have had my iPhone for l the a year, the screen on it shatter and they will not replace the phone ,even though I took...

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1

I would need 10 000 words to explain clearly but.
1st- we got billed for a service that was never delivered

2nd- We hav...

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1

Have been a customer of Consumer Cellular for many years (5+).
Have had issues paying bill on their site from phone from...

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1

I am the executrix for a dear friend of mine who passed away in October of 2014 after a very long battle with metastatic...

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Consumer Cellular and Verizon Latest Reviews

Recent published reviews
1

Well...I got smarter from dealing with consumer cellular. They have large rooms of employees, because they have a large...

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No votes

My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.

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No votes

No complaints... tried to dial in... service was out. Posted is there a technical problem? and now I keep getting...

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No votes

they charged me for service and I had total by verizon and not regular verizon and it took them over amonth to figure...

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