PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon Wireless

Consumer Cellular and Verizon Wireless Overview

Total reviews 1575 3811
Company responses 0 0
Issues resolved 15 27

Consumer Cellular and Verizon Wireless Consumer Ratings

Rank
292 out of 2029 in Telecommunications category
326 out of 2029 in Telecommunications category
Customer service
294 in category
349 in category
Reliability
284 in category
207 in category
Product or Service Quality
326 in category
266 in category
Billing Practices
211 in category
327 in category

Consumer Cellular and Verizon Wireless Rating Details

Customer service
1.6
(697 reviews)
1.5
(1570 reviews)
Reviewer's quote

...Called customer service and treated with disrespect as well as blaming it on me. The site states balance paid but processing button still spinning. No explanation from them just that it's my fault...

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Could not reach Verizon customer service agent. Still have an outstanding concern. Seems to be no way to reach them in person..

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Reliability
1.8
(595 reviews)
2
(1291 reviews)
Reviewer's quote

...Expected more, but the reliability is awful and they need to be more solutions and customer oriented. I see from this site alone a lot of others have issues with them as well. If they cannot be reliable they have no business being in the game...

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Been calling for over a year and a half about my account being hacked and it been giving me issues with my phone I have overwhelming amount of evidence tech support has acknowledged it hasnt done anything been promised diff things and still has not been taken care of Im disgusted with how I been...

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Product or Service Quality
1.8
(590 reviews)
1.9
(1290 reviews)
Reviewer's quote

...2 days later my service was shut off. Then they charged my credit card for 2 months afterward. Still have not got my money back..

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...store dude is a *** from the minute i show up acts and treats me like dirt refuses to exchange my phone dont understand why so i go home msg call custumer service and do it all over again i talk to you andcthey say oh sorry were have issues with your account let us wrk it and well get the return done so the...

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Billing Practices
2.1
(572 reviews)
1.8
(1299 reviews)
Reviewer's quote

...Accordingly, cancelled the entire service on 10/09/2023 primarily due to aforementioned conflicted billing practices and poor customer service. Now current final billing (10/16/2023) indicates the continued $10. 00/month over billing (Non AARP standard $65...

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...I have never seen these billing practices an think it's redickulous an the worst part no one gives a *** at Verizon . As soon as my bill is paid off I am dropping them! They are very unprofessional shame on your customer service Verizon!..

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Consumer Cellular and Verizon Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Cheap
  • Coverage area
  • Coverage
  • Good coverage
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Customer service
  • Poor customer service
  • No resolution to problem

Consumer Cellular and Verizon Wireless Most Positive Reviews

Top rated reviews
5

I have no complaints. Consumer cellular has been a good company and I intend to continue using consumer cellular.

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5

I moved from Dallas, Oregon to 141 S. St. Space 129. Independence, Oregon 97351.
Last 4 social security # is 4016.
Want to...

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5

I switched from Verizon and my savings was 60 percent. Great service great price.
Jerry

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5

Excellent customer service Excellent conversation keeping me engaged and keeping me informed throughout the process

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Consumer Cellular and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

Purchased an iphone6 from Consumer Cellular in March. I had a problem with call volume from day one. Talked to Apple...

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1

Been calling for over a year and a half about my account being hacked and it been giving me issues with my phone I have...

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1

I saw a commercial on Consumer Cellular stating I could keep my phone (great, since mine was only a few months old) and...

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1

I have two high end smart phones, both covered with good insurance I pay monthly through my local Authorized Verizon Wi...

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Consumer Cellular and Verizon Wireless Latest Reviews

Recent published reviews
No votes

I got a new phone called consumer cellular to activate my service and lost service on both new and old phone. I...

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1.2

I've been with them for a little over a month now things were great at first cor seemed that way everyone was helpful...

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1

Have been a customer of Consumer Cellular for many years (5+).
Have had issues paying bill on their site from phone from...

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No votes

I was supposed to get four lines for 25 for phones one of them was free and the other ones was no payments for the 36...

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