PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon Wireless

Consumer Cellular and Verizon Wireless Overview

Total reviews 1338 1400
Company responses 0 0
Issues resolved 12 12

Consumer Cellular and Verizon Wireless Consumer Ratings

Rank
180 out of 1438 in Telecommunications category
200 out of 1438 in Telecommunications category
Customer service
128 in category
199 in category
Reliability
120 in category
71 in category
Product or Service Quality
164 in category
97 in category
Billing Practices
90 in category
188 in category

Consumer Cellular and Verizon Wireless Rating Details

Customer service
1.6 (563 reviews)
1.4 (569 reviews)
Reviewer's quote

...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

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...I just want to *** talk to a real live person in customer service without being jacked around send me to apps and chat..

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Reliability
1.8 (469 reviews)
2 (452 reviews)
Reviewer's quote

...you need reliability..

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I've noticed since verizon started the fake unlimited that service has went to crap. Im not alone everyone i know says same thing. They lease towers to everyone and have all kinds of money. I've dealt with verizon for about 20 years. Only reason I stay is only the service. Now in 2020 t mobile has...

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Product or Service Quality
1.8 (456 reviews)
2 (439 reviews)
Reviewer's quote

...their slow customer service took 20-30 min to answer the phone b4 the pandemic hit and a good hour to answer today in 2020 I tried for 2 months to cancel my service. they have convenient links on their page for everything but that...

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I kept going around in circles trying to get connected to the robot to get help with the poor service on my cell phone. I made it up to trying to make a phone call using Wi-Fi. That helped me to complete a phone call to someone without being cut off, but I won't know till I call someone again using...

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Billing Practices
2.1 (449 reviews)
1.6 (449 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...I have never seen these billing practices an think it's redickulous an the worst part no one gives a *** at Verizon . As soon as my bill is paid off I am dropping them! They are very unprofessional shame on your customer service Verizon!..

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Consumer Cellular and Verizon Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Customer service
  • No resolution to problem
  • Problem resolution

Consumer Cellular and Verizon Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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Consumer Cellular and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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Consumer Cellular and Verizon Wireless Latest Reviews

Recent published reviews
No votes

that is my complaintno recomendation

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No votes

I received a collection letter in the mail today!

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2.1

Two days after being charged 3.2 X my plan's cost by being upgraded to Unlimited, I'm notified of exceeding the 35G cap...

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1

I've noticed since verizon started the fake unlimited that service has went to crap. Im not alone everyone i know says...

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Consumer Cellular and Verizon Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (194 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (140 reviews)
  • Verizon Wireless Customer Care (141 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)