PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Verizon Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Verizon Wireless

Consumer Cellular and Verizon Wireless Overview

Total reviews
1207
1102
Company responses
0
0
Issues resolved
7
10

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1207 reviews. It is 105 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Consumer Cellular customer support team and Verizon Wireless customer service.

Consumer Cellular and Verizon Wireless Consumer Ratings

Rank
157 out of 1945 in Telecommunications category
178 out of 1945 in Telecommunications category
Customer service
114 in category
175 in category
Reliability
113 in category
61 in category
Product or Service Quality
152 in category
89 in category

According to consumer ratings and reviews, Consumer Cellular ranks 21 points higher in the Telecommunications category than Verizon Wireless. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 450 points higher than the worst rated brand in this category. At the same time, Verizon Wireless was rated 1.4 stars for Customer service criterion in this category and it is 389 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Verizon Wireless has a higher rating than Consumer Cellular. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 73% greater than other in category. Verizon Wireless however was rated 2 stars and it is 84% greater than other in category.

Consumer Cellular and Verizon Wireless Rating Details

Customer service
1.6 (491 reviews)
1.4 (444 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

...I am here complaining about Verizon Customer service yet I am being provided a phone number for their customer service..

PissedConsumer1724826
Reliability
1.7 (403 reviews)
2.1 (355 reviews)
Reviewer's quote

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J

The day after my account was closed (single line of service, no account issues or contracts), someone from within Verizon went into my account and made significant changes, before promptly selling my "debt" to collections. They reactivated my line, waived activation fee, added second line, doubled...

Travis
Product or Service Quality
1.8 (390 reviews)
2 (348 reviews)
Reviewer's quote

My jitterbug Dora phone does not hold a charge and you must keep it on constant charge.

PissedConsumer1729717

Verizon customer reps must have a special school on how to screw up orders and changes to service plans. 3 attempts now and still not back to where I was. Went to a factory store to get it right the first time but orders would not go through the system and I was told to call it in once my reset...

Randy N

Consumer Cellular and Verizon Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Customer service
  • No resolution to problem
  • Problem resolution

Consumer Cellular and Verizon Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

Consumer Cellular and Verizon Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

Consumer Cellular and Verizon Wireless Latest Reviews

Recent published reviews
3.7

I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need...

Read all 1207 reviews

Scammed by sprint imported numbers about a week ago. Person to speak too live contact number.

Read all 1102 reviews

Consumer Cellular and Verizon Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Verizon Wireless Customer Care (120 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)