PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Consumer Cellular

TracFone and Consumer Cellular Overview

Total reviews
1379
1278
Company responses
0
0
Issues resolved
18
10

TracFone and Consumer Cellular Consumer Ratings

Rank
151 out of 1428 in Telecommunications category
159 out of 1428 in Telecommunications category
Customer service
230 in category
118 in category
Product or Service Quality
120 in category
154 in category
Website
200 in category
106 in category
Reliability
83 in category
115 in category

TracFone and Consumer Cellular Rating Details

Customer service
1.3 (431 reviews)
1.6 (531 reviews)
Reviewer's quote

received the new fone set up and when I get called ,I can't hear caller ,turned up volume still not working ,called customer service the tried to repair online still not working ,was told I would have to send them the fone prepaid by them ,this would take 3 to 4 days then they would repair or...

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Anyways, have spoken with customer service numerous times and each time they tell me they CANNOT replace my phone b/c it has been over 10 days and I have to reset the phone back to factory. Craziest thing I ever heard of. Like every few days I want to reset my phone and go through all the trouble...

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Product or Service Quality
2 (387 reviews)
1.8 (426 reviews)
Reviewer's quote

...I spent a week talking to customer service by phone and through chat of course they're all overseas and don't care at all about resolving your problem! When it would seem like they were actually going to do something about it they would hang up the phone or terminate the chat...

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Dropped calls, calls going to voice mail -- an hour after call was placed!!!!! Service just sucks..

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Website
1.9 (366 reviews)
2.2 (397 reviews)
Reviewer's quote

...We should be able to get a refund because this problem is not of our making, but per your website you refuse to offer refunds. We are so frustrated that we will never recommend Tracfone to anyone..

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...Interesting that the Consumer Cellular website doesn't have the option to leave CONSUMER REVIEWS!..

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Reliability
2 (357 reviews)
1.7 (438 reviews)
Reviewer's quote

TracFone deliberately put up road blocks to prevent the port out. Such as using a phony zip code.

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I have worked with 7 agents, trying to fix the fact that my incoming calls go directly to voice mail box, leaving no option for caller to leave a message. No one could help me, I tried the suggestions given for a fix, to no avail. Agents called my phone trying to see if what they tried to do was...

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TracFone and Consumer Cellular Pros and Cons

Pros
  • No contract
  • Price
  • Cost when i used very few minutes
  • Price
  • Cheap plans
  • Customer service
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Customer support
  • Quality of service

TracFone and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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TracFone and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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TracFone and Consumer Cellular Latest Reviews

Recent published reviews
2

Be careful with TracfoneI have 2 phones One is from the Government...which l use for googling and Facebook....My...

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1.2

We went with them in Dec 2019 and bought a $400 phone on payments. 2 weeks now we cannot use the phones as we cannot...

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No votes

Samsung Galaxy J3 Orbit RECONDITIONED.
Wanting to buy this device but your website doesn't explain the required "service...

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1

was unable to reach a actual administrator for the company

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TracFone and Consumer Cellular Products and Services

Most reviewed product and services
  • Tracfone Phone Service (294 reviews)
  • Tracfone Customer Care (120 reviews)
  • Tracfone Service Transfer (78 reviews)
  • Consumer Cellular Phone Service (190 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (137 reviews)