PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Consumer Cellular

TracFone and Consumer Cellular Overview

Total reviews 1427 1355
Company responses 0 0
Issues resolved 18 12

TracFone and Consumer Cellular Consumer Ratings

Rank
179 out of 1452 in Telecommunications category
188 out of 1452 in Telecommunications category
Customer service
245 in category
131 in category
Product or Service Quality
139 in category
167 in category
Website
205 in category
117 in category
Reliability
104 in category
128 in category

TracFone and Consumer Cellular Rating Details

Customer service
1.3 (458 reviews)
1.6 (576 reviews)
Reviewer's quote

They seem to be committing fraud and theft at an alarming rate. I had them for my side phone and my Safelink Wireless phone. I've been without a cell for THREE MONTHS, and have received NOTHING but lies...well over $100 lost to their constant LIES!In July, my Safelink phone died. They said I needed...

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Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well as my wife's phone. We both have identical phones. Little did I realize that it would turn into a debate...

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Product or Service Quality
2 (405 reviews)
1.8 (467 reviews)
Reviewer's quote

Called customer service to fix the problem after many hours on phone and being transferred from one person to another last person I spoke to said that the new phone I got had been previously activated so that was why it wouldn't take my information. Got mad and said I needed to get my current phone...

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...Then no phone service. . Now after 5 days they once again turned on international roaming but phone only works in my hotel on Wi-Fi piggy back...

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Website
1.9 (386 reviews)
2.2 (434 reviews)
Reviewer's quote

Tracfone has good service, but their website is not working. They would not publish the following review because it is too truthful, and an actual occurrence of what happened. Sort of like the liberal media covering up Biden's gaffe's: they seem them, they know he's there, but they cover them up...

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...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

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Reliability
2 (382 reviews)
1.8 (481 reviews)
Reviewer's quote

i bought a rebel 4 fone to replace our nokia fone when it got shut off. I tried several times online to get it set up for use but have had no sucess and also tried landline and with my hearing not real good that was a bad move. I am not aware what may have been put onfone at this point. the fone...

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...you need reliability..

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TracFone and Consumer Cellular Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Price
  • Cheap plans
  • Customer service
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Customer support
  • Quality of service

TracFone and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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TracFone and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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TracFone and Consumer Cellular Latest Reviews

Recent published reviews
4.8

i bought a rebel 4 fone to replace our nokia fone when it got shut off. I tried several times online to get it set up...

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1

Lots of assurance by Consumer Cellular from July until I arrived, that my phone would work in Mexico. Then no phone...

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1

They seem to be committing fraud and theft at an alarming rate. I had them for my side phone and my Safelink Wireless ph...

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2

Constant calls and mms messages. I would like who gave out my #. Also no one contacted me from cc regarding the first...

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TracFone and Consumer Cellular Products and Services

Most reviewed product and services
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (78 reviews)
  • Tracfone Phone Plan (62 reviews)
  • Consumer Cellular Phone Service (194 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (114 reviews)