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Tracfone

Telecommunications
  • 15 ISSUES RESOLVED
  • 1070 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $427 AVERAGE LOSS
1.9
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • No contract 12
  • Price 11
  • Good service for years 11
  • Cost when i used very few minutes 11
  • Having the same phone number 7

Customers don't like

  • Poor customer service12
  • Untrained call centers8
  • Nonresponsive5
  • No resolution to my problem5
  • Worst customer service ever3
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Consumer Cellular

Telecommunications
  • 2 ISSUES RESOLVED
  • 610 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $768 AVERAGE LOSS
1.9
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Price 15
  • Cheap plans 10
  • Customer service receptive 7
  • Customer service 6
  • Always friendly 6

Customers don't like

  • Excessive billing8
  • Customer support7
  • Quality of service5
  • Manipulated usage to overcharge5
  • Lack of informed customer solution5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Seattle, Washington, United States #1314977

after being with tracfone for 8 years, their service, tech support and products got progressively worse. the value they provide is extremely low for the cost.

after being with Consumer Cellular for a few days, I can say so far everything has been going well...