PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
Consumer Cellular

TracFone and Consumer Cellular Overview

Total reviews 1454 1375
Company responses 0 0
Issues resolved 19 12

TracFone and Consumer Cellular Consumer Ratings

Rank
182 out of 1429 in Telecommunications category
189 out of 1429 in Telecommunications category
Customer service
255 in category
143 in category
Product or Service Quality
143 in category
171 in category
Website
204 in category
121 in category
Reliability
104 in category
128 in category

TracFone and Consumer Cellular Rating Details

Customer service
1.3 (470 reviews)
1.6 (588 reviews)
Reviewer's quote

...Bought the latest tracfone, lady at customer service screwed the whole deal up, didn't transfer 5000 minutes (triple on old phone) nor the new 90 day service plan. She had no idea what she was doing nor spoke so i could understand her. I had her repeat everything...

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7 ,3 broken Bone's Vision not good enough to drive, Bank Acc's Locked up,She called Customer Service 1/13/2021, The Woman Hung Up ,Today and Smart One of those People who cared les, siad No pay send to Credit Burea, Really scared Me I have a Fica of 829 If Iu Credit say's I am Good at $100,000 to...

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Product or Service Quality
1.9 (417 reviews)
1.8 (479 reviews)
Reviewer's quote

...???what-gives-with-the-poor-quality-a20-samsung..

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Only reason I have Con Cell as my telephone service is because I can't afford any better telephone service. And, I am hearing impaired, can't hear through cell phone, so I have a home phone system. Con Cell is horrid, horrid, horrid!!!!..

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Website
1.9 (395 reviews)
2.2 (445 reviews)
Reviewer's quote

Purchased a Tracfone from their website Tracfone. com but cellphone purchased was never received. Tracfone Customer Service is based upon an existing Tracfone telephone number..

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...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

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Reliability
1.9 (394 reviews)
1.8 (490 reviews)
Reviewer's quote

Send for replacement Dec 10 2020 and no phone still. $$$$ for phone and added mins. Well as say BEEN OVER?????We take your money, and we don't give a damn about you.AREUSA Cops have sold us out. Just like IBM; ECT.Need to find a good USA Company; what ever the cost and support??.

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...you need reliability..

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TracFone and Consumer Cellular Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Price
  • Cheap plans
  • Customer service
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Customer service
  • Customer support
  • Quality of service

TracFone and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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TracFone and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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TracFone and Consumer Cellular Latest Reviews

Recent published reviews
2.7

Again, this month, I got a text saying monthly payment was nearly due, THEN a text reminding that auto payment was...

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1

Only reason I have Con Cell as my telephone service is because I can't afford any better telephone service. And, I am he...

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No votes

Trying to purchase a basic flip phone without a camera.I went on the web site and chatted with a representative and he...

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1

I Purchased a Motor G android phone 05/2018 at Target,Tec set it up!
On November 24 I lost the phone at Kroger. No one tu...

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TracFone and Consumer Cellular Products and Services

Most reviewed product and services
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (79 reviews)
  • Tracfone Phone Plan (62 reviews)
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)