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Consumer Cellular

Telecommunications
  • 4 ISSUES RESOLVED
  • 773 TOTAL REVIEWS
  • $54.2K CLAIMED LOSSES
  • $250 AVERAGE LOSS
1.8
Customer service
Reliability
Billing Practices
Website
Diversity of Products or Services
  • Price 17
  • Cheap plans 12
  • Customer service receptive 7
  • Always friendly 7
  • Customer service 6

Customers don't like

  • Customer service21
  • Excessive billing8
  • Customer support7
  • Quality of service6
  • Manipulated usage to overcharge5
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Tracfone

Telecommunications
  • 15 ISSUES RESOLVED
  • 1149 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $397 AVERAGE LOSS
1.7
Customer service
Reliability
Billing Practices
Website
Diversity of Products or Services
  • No contract 13
  • Price 11
  • Good service for years 11
  • Cost when i used very few minutes 11
  • Having the same phone number 8

Customers don't like

  • Poor customer service39
  • Untrained call centers8
  • Nonresponsive6
  • No resolution to my problem5
  • Customer service very poor4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1425667

reliability

Anonymous
Seattle, Washington, United States #1314977

after being with tracfone for 8 years, their service, tech support and products got progressively worse. the value they provide is extremely low for the cost.

after being with Consumer Cellular for a few days, I can say so far everything has been going well...