PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
TracFone

Consumer Cellular and TracFone Overview

Total reviews
1205
1325
Company responses
0
0
Issues resolved
7
17

TracFone was first mentioned on PissedConsumer on Jan 31, 2008 and since then this brand received 1325 reviews. It is 120 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Consumer Cellular customer support team and TracFone customer service.

Consumer Cellular and TracFone Consumer Ratings

Rank
155 out of 1946 in Telecommunications category
125 out of 1946 in Telecommunications category
Customer service
113 in category
227 in category
Reliability
116 in category
82 in category
Product or Service Quality
153 in category
120 in category

According to consumer ratings and reviews, TracFone ranks 30 points higher in the Telecommunications category than Consumer Cellular. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 452 points higher than the worst rated brand in this category. At the same time, TracFone was rated 1.3 stars for Customer service criterion in this category and it is 338 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that TracFone has a higher rating than Consumer Cellular. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 73% greater than other in category. TracFone however was rated 2 stars and it is 79% greater than other in category.

Consumer Cellular and TracFone Rating Details

Customer service
1.6 (490 reviews)
1.3 (396 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

They said i didnt have in account with them but i have bewn a customer since the beginning of the year and all of a sudden my accou t is not there but i purchased an upgrade and couldnt even use it due to tracfones unprofessionalism and untrustworthy representatives never again anyone buying...

CHRISTIAN M
Reliability
1.7 (403 reviews)
2 (325 reviews)
Reviewer's quote

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J

I have a Alcatel TCL Tracfone. According to the Manual I should be able to download photos to my Macintosh. When I connect my Alcatel to my Mac I receive the message "Battery is full. Unplug charger from the wall." No other options AND the phone is connected to my computer. I chatted with Tracfone...

PissedConsumer1721328
Product or Service Quality
1.8 (389 reviews)
2 (354 reviews)
Reviewer's quote

I just brought my phone about a month ago. Every time it dies, it doesn't want to come back on. This time it's lying dead in the water.. I received an email from them, but it had the word president in the email & no address, so I'm not about to answer it. Other people would leave it charging over...

Ankur

...I have not had a positive experience with Tracfone's customer service department for quite some time now. Just two months ago, my auto-refill was discontinued with no warning at all. I had to call customer service, and get it reinstated...

James M

Consumer Cellular and TracFone Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Poor customer service
  • Untrained call centers
  • Tech support

Consumer Cellular and TracFone Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

Consumer Cellular and TracFone Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

Consumer Cellular and TracFone Latest Reviews

Recent published reviews
2

Samsung Galaxy S 10 + Consumer Cellular Issues
At the end of August I contacted Consumer Cellular about a failed headset...

Read all 1205 reviews
1

I have nothing but trouble with this service. If I wasn't poor i would drop them in a heartbeat. There tech support...

Read all 1325 reviews

Consumer Cellular and TracFone Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Tracfone Phone Service (287 reviews)
  • Tracfone Customer Care (111 reviews)
  • Tracfone Service Transfer (78 reviews)