PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
TracFone

Consumer Cellular and TracFone Overview

Total reviews 1363 1437
Company responses 0 0
Issues resolved 12 18

Consumer Cellular and TracFone Consumer Ratings

Rank
151 out of 1460 in Telecommunications category
181 out of 1460 in Telecommunications category
Customer service
138 in category
246 in category
Reliability
132 in category
107 in category
Product or Service Quality
166 in category
140 in category
Billing Practices
87 in category
119 in category

Consumer Cellular and TracFone Rating Details

Customer service
1.6 (580 reviews)
1.3 (461 reviews)
Reviewer's quote

Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well as my wife's phone. We both have identical phones. Little did I realize that it would turn into a debate...

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...Horrible phone and customer service, Never buy tracfones..

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Reliability
1.8 (483 reviews)
2 (386 reviews)
Reviewer's quote

...you need reliability..

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Ive spent 3 hours yesterday with your staff, to no avail.Is there anyone that can assist me with activating my phone

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Product or Service Quality
1.8 (470 reviews)
2 (410 reviews)
Reviewer's quote

...what gives guys?? but i am told its not my phone or service, its their phone or service....

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...When I went to renew my service I was informed I would need a new phone. Okay, I went to Walmart and bought a new phone. Then I spent the next FOUR DAYS on my land line trying to get my old phone number transferred to my new phone...

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Billing Practices
2.1 (459 reviews)
2 (325 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...Then Suckfone took over about 3 years ago and nothing but billing, connection and other service problems. They are s bunch oh assholic kids in that company and they also rent the cell towers off of T Mobile. Pay close attention to your data usage as they are stealing it from you...

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Consumer Cellular and TracFone Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Poor customer service
  • Untrained call centers
  • Tech support

Consumer Cellular and TracFone Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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Consumer Cellular and TracFone Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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Consumer Cellular and TracFone Latest Reviews

Recent published reviews
3.5

ive called five times now, got five different attempts to fix the situation and no results 5 times. what gives guys??...

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1

Ive spent 3 hours yesterday with your staff, to no avail.
Is there anyone that can assist me with activating my phone

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No votes

It's not friendly useable and because of Virus. Company wasn't answer phone had to leave message after message. Now...

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No votes

Ive spent 3 hours with staff yesterday and 1 hour today and yet have my phone activated. Please assist.

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Consumer Cellular and TracFone Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)
  • Tracfone Phone Service (294 reviews)
  • Tracfone Service Transfer (79 reviews)
  • Tracfone Phone Plan (62 reviews)