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Consumer Cellular

Telecommunications
  • 2 ISSUES RESOLVED
  • 541 TOTAL REVIEWS
  • $33.6K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Price 13
  • Cheap plans 9
  • Customer service receptive 7
  • Always friendly 6
  • Customer service 6

Customers don't like

  • Excessive billing17
  • Customer support15
  • Quality of service15
  • Follow up service9
  • Lack of informed customer solution9
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Tracfone

Telecommunications
  • 12 ISSUES RESOLVED
  • 986 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $435 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • No contract 12
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Customer service11
  • Rude customer service people11
  • Service while trying add minutes7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
after being with tracfone for 8 years, their service, tech support and products got progressively worse. the value they provide is extremely low for the cost.
after being with Consumer Cellular for a few days, I can say so far everything has been going well...