PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
TracFone

Consumer Cellular and TracFone Overview

Total reviews 1418 1515
Company responses 0 0
Issues resolved 12 21

Consumer Cellular and TracFone Consumer Ratings

Rank
168 out of 1680 in Telecommunications category
199 out of 1680 in Telecommunications category
Customer service
153 in category
271 in category
Reliability
136 in category
115 in category
Product or Service Quality
184 in category
155 in category
Billing Practices
99 in category
129 in category

Consumer Cellular and TracFone Rating Details

Customer service
1.6 (611 reviews)
1.3 (504 reviews)
Reviewer's quote

...After many hours of frustration with Consumer Cellular customer service trying the same thing over and over with no results asked to..

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I have been trying to activate my new tracfone since 6/09/21 today is 6/14/21called customer service almost daily was on the phone for 1hr. 15min today what are these people doing?..

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Reliability
1.8 (515 reviews)
1.9 (422 reviews)
Reviewer's quote

...you need reliability..

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After years as a TracFone customer I am completely dissatisfied with poorly trained unresponsive inconsistent customer service.I upgraded my iPhones with the assistance of their agent. They sent the wrong phones, I was informed I was required to pay the freight back despite it was clearly their...

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Product or Service Quality
1.8 (506 reviews)
1.9 (445 reviews)
Reviewer's quote

My roommate and I were supposed to receive credits on our account because I referred him for new service. That never happened, even though he mentioned it in the process of getting signed up for a new phone and plan..

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...I also am very upset, ive spent almost 2 hours trying to get customer service to give me the corporate contact information. This is not how i want to spend my morning. Why do you not offer a boost for remote areas? Why am I not getting a customer service rep in the USA? Thank you for your time..

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Billing Practices
2.1 (492 reviews)
1.9 (358 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...Then Suckfone took over about 3 years ago and nothing but billing, connection and other service problems. They are s bunch oh assholic kids in that company and they also rent the cell towers off of T Mobile. Pay close attention to your data usage as they are stealing it from you...

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Consumer Cellular and TracFone Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Poor customer service
  • Untrained call centers
  • Tech support

Consumer Cellular and TracFone Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I got free tracfone minutes through this website right here http://adf.ly/661****/free-minutes. Appparently whomever...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

We have had Tracfone for about 20 years. I've had to call them about 12 times for a garden variety of reasons. The...

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Consumer Cellular and TracFone Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

The worse customer service EVER. Was on the phone for 2 1/2 hours and issues still unresolved. tried to get 300 minutes...

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Consumer Cellular and TracFone Latest Reviews

Recent published reviews
1.2

I tried to return a phone as I had no reception and they said it had deep scratches. As a scientist I took it to my lab...

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No votes

Whenever I have an important call to come on my number 786-575-**** it is not going through. I have tried to contact...

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3.1

Don't care for their method of payment. No one has control over my money. They will allow you to pick the method of...

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1.5

I have been trying to activate my new tracfone since 6/09/21 today is 6/14/21called customer service almost daily was...

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