PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and TracFone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
TracFone

Consumer Cellular and TracFone Overview

Total reviews
1218
1337
Company responses
0
0
Issues resolved
7
17

TracFone was first mentioned on PissedConsumer on Jan 31, 2008 and since then this brand received 1337 reviews. It is 119 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Consumer Cellular customer support team and TracFone customer service.

Consumer Cellular and TracFone Consumer Ratings

Rank
157 out of 1908 in Telecommunications category
127 out of 1908 in Telecommunications category
Customer service
114 in category
220 in category
Reliability
109 in category
83 in category
Product or Service Quality
145 in category
118 in category

According to consumer ratings and reviews, TracFone ranks 30 points higher in the Telecommunications category than Consumer Cellular. People gave Consumer Cellular 1.7 stars for Customer service criterion in Telecommunications category and it is 457 points higher than the worst rated brand in this category. At the same time, TracFone was rated 1.3 stars for Customer service criterion in this category and it is 351 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that TracFone has a higher rating than Consumer Cellular. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 75% greater than other in category. TracFone however was rated 1.9 stars and it is 79% greater than other in category.

Consumer Cellular and TracFone Rating Details

Customer service
1.7 (495 reviews)
1.3 (406 reviews)
Reviewer's quote

...I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all. I got my phone charged it, and dialed 611 Nothing...

Scott V

I just spent 4 hours with customer service in 4 days trying to get my dad’s phone to work. Was told he needed a newer phone with LTE compatibility; purchased the upgrade and spent 2 hours trying to transfer minutes (which was supposedly completed) and to be able to make calls, which never worked....

Huston
Reliability
1.8 (409 reviews)
2 (334 reviews)
Reviewer's quote

I got charged 9.06 for canceling my service they don't tell the truth about what they will do I do not recommend them

PissedConsumer1761336

I was trying to give phone to my Dad. I have been a straight talk customer over 10 years and had my phone over 2 years and the representatives told me they could not unlock my phone cause I have been a customer for only 3 months and I got my phone in November 2019. I tried to explain that there...

Sonj L
Product or Service Quality
1.8 (396 reviews)
1.9 (363 reviews)
Reviewer's quote

...THIS IS ABSOLUTELY THE WORSE CUSTOMER SERVICE..

PissedConsumer1754255

...Costomer service tells me the problem is on the banks end. I have tried to pay my bill multiple ways. I have gone back and forth with tracfone for almost a month now, and i still dont have service or minuits...

James M

Consumer Cellular and TracFone Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • No contract
  • Price
  • Good service for years
Cons
  • Customer service
  • Excessive billing
  • Customer support
  • Poor customer service
  • Untrained call centers
  • Tech support

Consumer Cellular and TracFone Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

Consumer Cellular and TracFone Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

Consumer Cellular and TracFone Latest Reviews

Recent published reviews
1

I got charged 9.06 for canceling my service they don't tell the truth about what they will do I do not recommend them

Read all 1218 reviews
2.3

Promo Codes That State They Are Currently Working, Aren't.
TracFone Company are Liars, and I will No Longer Be their Cust...

Read all 1337 reviews

Consumer Cellular and TracFone Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (181 reviews)
  • Consumer Cellular Mobile Phone Service (166 reviews)
  • Consumer Cellular Customer Care (130 reviews)
  • Tracfone Phone Service (289 reviews)
  • Tracfone Customer Care (117 reviews)
  • Tracfone Service Transfer (78 reviews)