PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Consumer Cellular

Straight Talk Wireless and Consumer Cellular Overview

Total reviews
1918
1218
Company responses
1519
0
Issues resolved
7
7

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1918 reviews. It is 700 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with Straight Talk Wireless customer service.

Straight Talk Wireless and Consumer Cellular Consumer Ratings

Rank
55 out of 1908 in Telecommunications category
157 out of 1908 in Telecommunications category
Customer service
209 in category
113 in category
Website
191 in category
110 in category
Diversity of Products or Services
121 in category
106 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 102 points higher in the Telecommunications category than Consumer Cellular. People gave Straight Talk Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 358 points higher than the worst rated brand in this category. At the same time, Consumer Cellular was rated 1.7 stars for Customer service criterion in this category and it is 454 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Consumer Cellular has a higher rating than Straight Talk Wireless. Regarding Diversity of Products or Services criterion, consumers gave Straight Talk Wireless 2 stars and it is 79% greater than other in category. Consumer Cellular however was rated 2.1 stars and it is 81% greater than other in category.

Straight Talk Wireless and Consumer Cellular Rating Details

Customer service
1.3 (601 reviews)
1.7 (495 reviews)
Reviewer's quote

... any and every penny that I gave to this horrible deceptive lying bunch of thieves who call themselves straight talk and I will go with a company who has some customer service skills beyond saying that they are sorry for the inconvenience. It was an inconvenience at two weeks at a month and a half its rediculous and they never asked if they could do anything to help me with not having a phone and actually when I couldn't provide a tracking number for the original return even though I had two ticket numbers with my phone on it available got rude because I didnt have access to my email account because I dont have a phone. Hung up on me when he was supposed to be transferred to the department who could verify the tickets...

Michael W

...I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all. I got my phone charged it, and dialed 611 Nothing...

Scott V
Website
1.9 (588 reviews)
2.2 (369 reviews)
Reviewer's quote

...Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time that Straight Talk has dropped the ball, it happens every single time there is an issue...

Brittani M

...They told me they didn’t stock the phone so I had to go through the Consumer Cellular website to order the phone. I filled out the forms and paid for the new phone and SIM card to be mailed to me. This was on the 16th of the month...

Lorraine A
Diversity of Products or Services
2 (544 reviews)
2.1 (361 reviews)
Reviewer's quote

...I do not want your services. Give me my money back or you're going to have an even bigger issue on your hands..

Stephanie B

...representatives have little to no knowledge of phone services to assist customer when CC call on phone for services. Do I need to change telephone service? All lie about monthly prices. They quit one price and steady rain prices every 2-3 months, price continually rise...

Areeb

Straight Talk Wireless and Consumer Cellular Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Cost
  • Price
  • Cheap plans
  • Customer service
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Excessive billing
  • Customer support

Straight Talk Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

Straight Talk Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

Straight Talk Wireless and Consumer Cellular Latest Reviews

Recent published reviews
3

I can reach anyone when you call the numbers they give. My bill went up $3.00. I was never contacted or told anything....

Read all 1918 reviews
1

I got charged 9.06 for canceling my service they don't tell the truth about what they will do I do not recommend them

Read all 1218 reviews

Straight Talk Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (375 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (136 reviews)
  • Consumer Cellular Phone Service (181 reviews)
  • Consumer Cellular Mobile Phone Service (166 reviews)
  • Consumer Cellular Customer Care (130 reviews)