PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless
Consumer Cellular

Straight Talk Wireless and Consumer Cellular Overview

Total reviews 2054 1375
Company responses 1547 0
Issues resolved 9 12

Straight Talk Wireless and Consumer Cellular Consumer Ratings

Rank
64 out of 1430 in Telecommunications category
190 out of 1430 in Telecommunications category
Customer service
236 in category
144 in category
Website
196 in category
120 in category
Reliability
138 in category
127 in category
Diversity of Products or Services
136 in category
114 in category

Straight Talk Wireless and Consumer Cellular Rating Details

Customer service
1.3 (665 reviews)
1.6 (588 reviews)
Reviewer's quote

...Called Straight Talk Customer Service with no help, talked to several persons and no one could help fix the problem KEEP YOUR MONEY IN YOUR POCKET AND FIND A DIFFERENT CELL PHONE PROVIDER..

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7 ,3 broken Bone's Vision not good enough to drive, Bank Acc's Locked up,She called Customer Service 1/13/2021, The Woman Hung Up ,Today and Smart One of those People who cared les, siad No pay send to Credit Burea, Really scared Me I have a Fica of 829 If Iu Credit say's I am Good at $100,000 to...

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Website
1.9 (647 reviews)
2.2 (445 reviews)
Reviewer's quote

Today I verified on their website that my galaxy phone was compatible to use their service. So I went out and bought a $35 prepaid phone card, came home, tried to activate it, and was told that it isn't possible. I was also told that I cannot get a refund even if I send them the card and my receipt...

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...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

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Reliability
1.8 (609 reviews)
1.8 (490 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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...you need reliability..

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Diversity of Products or Services
2 (598 reviews)
2.2 (425 reviews)
Reviewer's quote

...I do not want your services. Give me my money back or you're going to have an even bigger issue on your hands..

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...DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A CELL PHONE OR ANY SERVICES WITH CONSUMER CELLULAR! They did not even have a supervisor on board running the show who could help me. L. Allen Boggs..

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Straight Talk Wireless and Consumer Cellular Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • No contract
  • Price
  • Cheap plans
  • Customer service
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Customer service
  • Customer support
  • Quality of service

Straight Talk Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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Straight Talk Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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Straight Talk Wireless and Consumer Cellular Latest Reviews

Recent published reviews
1

Bought phone ($199.00) and $50.00 per month plan with auto pay. Activated phone and it would not complete a call....

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1

Only reason I have Con Cell as my telephone service is because I can't afford any better telephone service. And, I am he...

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1.5

Tried to return a phone that was the wrong phone. I have been trying for 3 days, I was told by 7 customer service reps...

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1

I Purchased a Motor G android phone 05/2018 at Target,Tec set it up!
On November 24 I lost the phone at Kroger. No one tu...

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Straight Talk Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (176 reviews)
  • Straight Talk Wireless Sim Card (81 reviews)
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)