PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Straight Talk Wireless

Consumer Cellular and Straight Talk Wireless Overview

Total reviews
1319
2005
Company responses
0
1547
Issues resolved
11
9

Consumer Cellular and Straight Talk Wireless Consumer Ratings

Rank
170 out of 1430 in Telecommunications category
66 out of 1430 in Telecommunications category
Customer service
No votes
219 in category
Reliability
No votes
120 in category
Product or Service Quality
No votes
92 in category
Billing Practices
No votes
90 in category

Consumer Cellular and Straight Talk Wireless Rating Details

Customer service
No votes
1.3 (642 reviews)
Reviewer's quote

...Their customer service is horrible. It used to be so good. I love this company now I can't wait to dump them...

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...HORRIBLE HORRIBLE HORRIBLE customer service! SCAM SCAM SCAM!!! I have reported them to the Better Business Bureau!!!!!!!!!!!!..

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Reliability
No votes
1.8 (585 reviews)
Reviewer's quote

...you need reliability..

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...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

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Product or Service Quality
No votes
2 (571 reviews)
Reviewer's quote

...me one elses name, they blame the other carrier that first issued the number so i have people not picking up when i call,I spent 2 hours on hold to speak to a service rep, many times and still didn't get to one save the first time try using their we will call back service forgetaboutit! they don't. i would go back to ripoff price Verizon but can't as ...

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My service every month was interrupted when my dues were paid with auto pay. Every month my phone messaging service would go out of service and no one could leave a message and my messages that were left were deleted without me being able to listen. Every month customer service would tell me that...

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Billing Practices
No votes
2 (496 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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BILLING DATES:WHEN PURCHASED $55 UNLIMITED CARD & UPON ACTIVATION ,I WAS TOLD MY BILL WOULD COME DUE THE 29TH OF EACH MONTH, STRAIGHT TALK BILLS ME EARLY BY 4-5 DAYS EVERY MONTH ,I FEEL CHEATED OUT OF MY FULL 30 DAYS..

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Consumer Cellular and Straight Talk Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Consumer Cellular and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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Consumer Cellular and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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Consumer Cellular and Straight Talk Wireless Latest Reviews

Recent published reviews
No votes

Calls are frequently dropped. I also have terrible service in my area. My phone doesn't ring for incoming calls and I'm...

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1

Received an alert stating that one of my phones was no longer able to be activated due to network upgrades. Due to this...

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1.7

Cell phone:
Have days when there is "No Service". Consumer Cellular cannot explain the reason for this lack of service. I...

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1

I didnt get through to a customer service representative and I really needed this to be fixed and dealt with so that I...

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Consumer Cellular and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (193 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (140 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (171 reviews)
  • Straight Talk Wireless Customer Care (142 reviews)