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Consumer Cellular

Telecommunications
  • 2 ISSUES RESOLVED
  • 610 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $768 AVERAGE LOSS
1.9
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Price 15
  • Cheap plans 10
  • Customer service receptive 7
  • Customer service 6
  • Always friendly 6

Customers don't like

  • Excessive billing8
  • Customer support7
  • Quality of service5
  • Manipulated usage to overcharge5
  • Lack of informed customer solution5
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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1611 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $360 AVERAGE LOSS
1.8
Customer service
Website
Reliability
Diversity of Products or Services
Billing Practices
  • Price 19
  • Unlimited plan has served me well 13
  • Service plan 5
  • I could go almost anywhere in the us and use my phone 5
  • Cell phone 5

Customers don't like

  • Customer service staff20
  • Misleading terms of service15
  • Refusal to help6
  • Lied to by employees and manager6
  • Given the runaround5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1371963

I have not had Consumer Cellular long enough to compare between the two.Once I got hold of the right person at Consumer they made sure my phone was fixed.

I never had any problems with Straight Talk from the beginning. I had Straight Talk a year before I could switch.

I am paying $48.23 a month for my phone and my daughters phone, a little different than their average $25.00.

I paid $48.78 a month for Straight Talk for just my phone.