PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Straight Talk Wireless

Consumer Cellular and Straight Talk Wireless Overview

Total reviews
1205
1889
Company responses
0
1519
Issues resolved
7
6

Straight Talk Wireless was first mentioned on PissedConsumer on Mar 17, 2010 and since then this brand received 1889 reviews. It is 684 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with Straight Talk Wireless customer service.

Consumer Cellular and Straight Talk Wireless Consumer Ratings

Rank
155 out of 1946 in Telecommunications category
59 out of 1946 in Telecommunications category
Customer service
113 in category
213 in category
Reliability
116 in category
115 in category
Product or Service Quality
153 in category
87 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 96 points higher in the Telecommunications category than Consumer Cellular. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 452 points higher than the worst rated brand in this category. At the same time, Straight Talk Wireless was rated 1.3 stars for Customer service criterion in this category and it is 352 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Straight Talk Wireless has a higher rating than Straight Talk Wireless. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 73% greater than other in category. Straight Talk Wireless however was rated 2.1 stars and it is 85% greater than other in category.

Consumer Cellular and Straight Talk Wireless Rating Details

Customer service
1.6 (490 reviews)
1.3 (590 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

...your customer service. they put me through to three different people and then finally when I got to talk to the person. he said I had to have the phone for a whole year...

PissedConsumer1709006
Reliability
1.7 (403 reviews)
1.7 (534 reviews)
Reviewer's quote

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

Dacota
Product or Service Quality
1.8 (389 reviews)
2.1 (522 reviews)
Reviewer's quote

I just brought my phone about a month ago. Every time it dies, it doesn't want to come back on. This time it's lying dead in the water.. I received an email from them, but it had the word president in the email & no address, so I'm not about to answer it. Other people would leave it charging over...

Ankur

Crap *** service. Go home..

Jacob

Consumer Cellular and Straight Talk Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Price
  • Unlimited plan has served me well
  • Cell phone
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

Consumer Cellular and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

Consumer Cellular and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

Consumer Cellular and Straight Talk Wireless Latest Reviews

Recent published reviews
2

Samsung Galaxy S 10 + Consumer Cellular Issues
At the end of August I contacted Consumer Cellular about a failed headset...

Read all 1205 reviews
1

Got a phone from a friend and they had straight talk too. Bought a $55 plan unlimited data talk n text put in on didn't...

Read all 1889 reviews

Consumer Cellular and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Straight Talk Wireless Phone Service (371 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (133 reviews)