PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Consumer Cellular

Safelink Wireless and Consumer Cellular Overview

Total reviews
1041
1207
Company responses
0
0
Issues resolved
3
7

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1207 reviews. It is 166 reviews more than Safelink Wireless received since Nov 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with Safelink Wireless customer service.

Safelink Wireless and Consumer Cellular Consumer Ratings

Rank
131 out of 1945 in Telecommunications category
156 out of 1945 in Telecommunications category
Customer service
159 in category
112 in category
Product or Service Quality
124 in category
150 in category
Website
202 in category
110 in category

According to consumer ratings and reviews, Safelink Wireless ranks 25 points higher in the Telecommunications category than Consumer Cellular. People gave Safelink Wireless 1.5 stars for Customer service criterion in Telecommunications category and it is 400 points higher than the worst rated brand in this category. At the same time, Consumer Cellular was rated 1.6 stars for Customer service criterion in this category and it is 447 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Safelink Wireless has a higher rating than Consumer Cellular. Regarding Website criterion, consumers gave Safelink Wireless 1.8 stars and it is 64% greater than other in category. Consumer Cellular however was rated 2.2 stars and it is 80% greater than other in category.

Safelink Wireless and Consumer Cellular Rating Details

Customer service
1.5 (382 reviews)
1.6 (491 reviews)
Reviewer's quote

...Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved..

Tammy l

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583
Product or Service Quality
1.9 (330 reviews)
1.8 (390 reviews)
Reviewer's quote

I am a heart patient who has had service up until this morning! I submitted all documents and spoke to a Manager who assured me that my phone service would be turned on after they were approved. they were all approved!! and I still have to wait 7-10 days for services to be turned back on!! even...

Wanda T

My jitterbug Dora phone does not hold a charge and you must keep it on constant charge.

PissedConsumer1729717
Website
1.8 (311 reviews)
2.2 (367 reviews)
Reviewer's quote

On july 11,2019 my service on my lifeline safelink phone was disconnected after 4 hours of non stop online research i still have no service ,safelinks website wont let me check my account ,it says no acclunt. When i try to recertifiy it says i need a enrollment id ,i dont have one. So now it says...

Donna S

...They told me they didn’t stock the phone so I had to go through the Consumer Cellular website to order the phone. I filled out the forms and paid for the new phone and SIM card to be mailed to me. This was on the 16th of the month...

Lorraine A

Safelink Wireless and Consumer Cellular Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service
  • Customer service
  • Excessive billing
  • Quality of service

Safelink Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

Safelink Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

Safelink Wireless and Consumer Cellular Latest Reviews

Recent published reviews

The complaint is never attended. No one to answer how long will it take to solve the problem. Customer Service and techn...

Read all 1041 reviews
3.7

I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need...

Read all 1207 reviews

Safelink Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (216 reviews)
  • Safelink Wireless Customer Care (187 reviews)
  • Safelink Wireless Mobile Phone Service (63 reviews)
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)