PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GreatCall and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GreatCall
Consumer Cellular

GreatCall and Consumer Cellular Overview

Total reviews
142
1207
Company responses
0
0
Issues resolved
0
7

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1207 reviews. It is 1065 reviews more than GreatCall received since Jan 13, 2010.

GreatCall and Consumer Cellular Consumer Ratings

Rank
197 out of 1945 in Telecommunications category
156 out of 1945 in Telecommunications category
Customer service
105 in category
114 in category
Reliability
106 in category
114 in category
Value for money
168 in category
97 in category

According to consumer ratings and reviews, Consumer Cellular ranks 41 points higher in the Telecommunications category than GreatCall. People gave GreatCall 1.7 stars for Customer service criterion in Telecommunications category and it is 459 points higher than the worst rated brand in this category. At the same time, Consumer Cellular was rated 1.6 stars for Customer service criterion in this category and it is 450 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that GreatCall has a higher rating than Consumer Cellular. Regarding Value for money criterion, consumers gave GreatCall 1.6 stars and it is 70% greater than other in category. Consumer Cellular however was rated 2 stars and it is 83% greater than other in category.

GreatCall and Consumer Cellular Rating Details

Customer service
1.7 (64 reviews)
1.6 (491 reviews)
Reviewer's quote

Attempts to activate the Jitterbug Smart 2 demonstrated to me how piss-poor their customer service, printed documentation and website is. So I'm going to return the Jitterbug and go with another phone..

PissedConsumer1729132

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583
Reliability
1.8 (54 reviews)
1.7 (403 reviews)
Reviewer's quote

CANNOT ACTIVATE PHONE SO IT IS A JOKE.

Orpha

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J
Value for money
1.6 (53 reviews)
2 (328 reviews)
Reviewer's quote

...They can’t or won’t tell me how much money they are witholding from my refund. It should be cut and dry, but it gets very vague once you try to get a refund. The sales people don’t tell you the truth about how much you’ll be out if you return the phone...

Susan A

...i cancelled my accout they still took money out of my account..

Deborah E

GreatCall and Consumer Cellular Pros and Cons

Pros
  • Phones simple use
  • Great concept
  • Customer service
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Phone buttons not usable by touch
  • Flat out lies as to what they would or not do
  • Customer service
  • Excessive billing
  • Quality of service

GreatCall and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I have a Jitterbug phone that my elderly Father uses. He loves it. I don't do Smart phones so I was looking for an...

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

GreatCall and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I bought a jitterbug and tried to activate it via the web site. I kept getting error messages (could not locate the...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

GreatCall and Consumer Cellular Latest Reviews

Recent published reviews
1

Attempts to activate the Jitterbug Smart 2 demonstrated to me how piss-poor their customer service, printed...

Read all 142 reviews
3.7

I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need...

Read all 1207 reviews

GreatCall and Consumer Cellular Products and Services

Most reviewed product and services
  • Greatcall Cell Phone (33 reviews)
  • Greatcall Customer Care (21 reviews)
  • Greatcall Jitterbug Cell Phone Activation (11 reviews)
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)