PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and GreatCall as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
GreatCall

Consumer Cellular and GreatCall Overview

Total reviews
1207
142
Company responses
0
0
Issues resolved
7
0

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1207 reviews. It is 1065 reviews more than GreatCall received since Jan 13, 2010.

Consumer Cellular and GreatCall Consumer Ratings

Rank
156 out of 1945 in Telecommunications category
197 out of 1945 in Telecommunications category
Customer service
114 in category
105 in category
Reliability
114 in category
106 in category
Product or Service Quality
152 in category
192 in category

According to consumer ratings and reviews, Consumer Cellular ranks 41 points higher in the Telecommunications category than GreatCall. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 450 points higher than the worst rated brand in this category. At the same time, GreatCall was rated 1.7 stars for Customer service criterion in this category and it is 459 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that GreatCall has a higher rating than Consumer Cellular. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 73% greater than other in category. GreatCall however was rated 1.6 stars and it is 66% greater than other in category.

Consumer Cellular and GreatCall Rating Details

Customer service
1.6 (491 reviews)
1.7 (64 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

Attempts to activate the Jitterbug Smart 2 demonstrated to me how piss-poor their customer service, printed documentation and website is. So I'm going to return the Jitterbug and go with another phone..

PissedConsumer1729132
Reliability
1.7 (403 reviews)
1.8 (54 reviews)
Reviewer's quote

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J

CANNOT ACTIVATE PHONE SO IT IS A JOKE.

Orpha
Product or Service Quality
1.8 (390 reviews)
1.6 (52 reviews)
Reviewer's quote

My jitterbug Dora phone does not hold a charge and you must keep it on constant charge.

PissedConsumer1729717

If I leave my phone alone for a few minutes I lose all service. I must turn off phone and turn it back on to restart service. When I was setting up my phone I called customer service & was told that I was too stupid to set it up...

Royal O

Consumer Cellular and GreatCall Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Phones simple use
  • Great concept
  • Customer service
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Customer service
  • Phone buttons not usable by touch
  • Flat out lies as to what they would or not do

Consumer Cellular and GreatCall Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I have a Jitterbug phone that my elderly Father uses. He loves it. I don't do Smart phones so I was looking for an...

Consumer Cellular and GreatCall Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

I bought a jitterbug and tried to activate it via the web site. I kept getting error messages (could not locate the...

Consumer Cellular and GreatCall Latest Reviews

Recent published reviews
3.7

I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need...

Read all 1207 reviews
1

Attempts to activate the Jitterbug Smart 2 demonstrated to me how piss-poor their customer service, printed...

Read all 142 reviews

Consumer Cellular and GreatCall Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Greatcall Cell Phone (33 reviews)
  • Greatcall Customer Care (21 reviews)
  • Greatcall Jitterbug Cell Phone Activation (11 reviews)