PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and GreatCall as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
GreatCall

Consumer Cellular and GreatCall Overview

Total reviews 1342 188
Company responses 0 0
Issues resolved 12 0

Consumer Cellular and GreatCall Consumer Ratings

Rank
183 out of 1440 in Telecommunications category
226 out of 1440 in Telecommunications category
Customer service
131 in category
130 in category
Reliability
122 in category
130 in category
Product or Service Quality
164 in category
206 in category
Price Affordability
119 in category
192 in category

Consumer Cellular and GreatCall Rating Details

Customer service
1.6 (567 reviews)
1.6 (89 reviews)
Reviewer's quote

...After attempting to speak to a customer service rep 3X, often on hold for 30 minutes, I was told that we needed to purchase new $800 phones in order to have the services that we needed. We switched back to Verizon and will stay with them. Consumer Cellular takes advantage of their customers..

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need to change item on my profile the great call rep she even could not find my records and denying that I had a profile for the past 3 years been a paying customer Horrible customer service ignorant with an attitude Just trying to ignore citizens whom contribute to their pay check..

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Reliability
1.8 (472 reviews)
1.8 (74 reviews)
Reviewer's quote

...you need reliability..

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I cannot get started. I don't know how to do anything. A good friend used it to take a picture of our puppy but I don't know how. They have tried to show us but I have tried for hours and cannot get past the beginning.

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Product or Service Quality
1.8 (458 reviews)
1.6 (71 reviews)
Reviewer's quote

When they advertise about their awards for customer service, do not believe it! I tried them a second time because I wanted to be able to get their LOCK removed from my phone and they had a nice promo offer. I will not go into all the details but dealing with this company was one aggravation after...

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To Whom it May Concern On July 20th I call the Great Call Customer Service line and spoke to one of your representatives about a serious problem I was having with my Jitterbug Smart Phone 2. The problem is very simple. My phone is BURNING HOTnot warmI mean HOT, so much so that I am afraid that the...

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Price Affordability
2.8 (427 reviews)
2.1 (70 reviews)
Reviewer's quote

...and a refund for the price of the new phone. unknown H A THomson 360-325-1190 halandee@aol. com..

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...I would like to recommend consumer cellular and their smart phones from target a way better quality phone for the same price. ..

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Consumer Cellular and GreatCall Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Phones simple use
  • Great concept
  • Red button feature
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Customer service
  • Phone buttons not usable by touch
  • Terrible phone and customer service

Consumer Cellular and GreatCall Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I have a Jitterbug phone that my elderly Father uses. He loves it. I don't do Smart phones so I was looking for an...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

I accidentally rolled over on my device. I had no idea I activated the device. I had a knock on my door and two Paramedi...

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Consumer Cellular and GreatCall Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

I bought a jitterbug and tried to activate it via the web site. I kept getting error messages (could not locate the...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

DO NOT BUY A JITTERBUG PHONE FROM A RETAILER. JITTERBUG WILL NOT STAND BY THEIR "30-DAY RETURN POLICY" WHEN YOU...

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Consumer Cellular and GreatCall Latest Reviews

Recent published reviews
1

We switched to Consumer Cellular because of it's marketing plans stating good service, better prices and the ability to...

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1

need to change item on my profile the great call rep she even could not find my records and denying that I had a...

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1.3

I have tried Consumer Cellular more than once and both times were awful experiences. When they advertise about their awa...

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1

Mom went into long-term care early Aug, wanted her Jitterbug acct discontinued. Call was made Aug 13, rep was rude...

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Consumer Cellular and GreatCall Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (194 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (140 reviews)
  • Greatcall Cell Phone (35 reviews)
  • Greatcall Customer Care (24 reviews)
  • Greatcall Jitterbug Cell Phone Activation (11 reviews)