PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Consumer Cellular

Cricket Wireless and Consumer Cellular Overview

Total reviews
1025
1298
Company responses
0
0
Issues resolved
3
10

Cricket Wireless and Consumer Cellular Consumer Ratings

Rank
190 out of 1424 in Telecommunications category
162 out of 1424 in Telecommunications category
Customer service
225 in category
117 in category
Product or Service Quality
152 in category
150 in category
Website
197 in category
111 in category
Billing Practices
113 in category
84 in category

Cricket Wireless and Consumer Cellular Rating Details

Customer service
1.3 (433 reviews)
1.6 (540 reviews)
Reviewer's quote

...I couldnt get in touch with customer service so I went to a Cricket store. They said I had to wait until the customer service was open in Eastern time zone. I am without my phone and I work from home...

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My family and I Had just change cell phone companies from At&;;;t and metro, if it was not for Alicia customer service patient concerned and knowledge I think the first day I would have canceled my service, when she resolved the issue we both hated that the issue has been resolved because its...

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Product or Service Quality
1.8 (389 reviews)
1.8 (436 reviews)
Reviewer's quote

...upgraded to a Motorola G7 supra got the phone in the mail went to set it up and the phone was completely dead it would not turn on so I had to call customer service and warranty and they were going to send me out a new phone got the phone in the mail from UPS and it was a Motorola G5 supra not what I ordered so I called cricket again got warranty got a RA for UPS again...

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I have been at customer of consumer cellular for some time now and I have noticed that the customer service department leaves allot to be desired. At first, they were great, what happened? Now every time I call there's at least a 30-minute wait and then another 30 or morewho has that kind of time?...

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Website
1.9 (379 reviews)
2.2 (406 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

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...Interesting that the Consumer Cellular website doesn't have the option to leave CONSUMER REVIEWS!..

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Billing Practices
1.9 (379 reviews)
2 (428 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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Cricket Wireless and Consumer Cellular Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Customer support
  • Quality of service

Cricket Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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Cricket Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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Cricket Wireless and Consumer Cellular Latest Reviews

Recent published reviews
2.1

I phone said I need a PUK number. I couldnt get in touch with customer service so I went to a Cricket store. They said...

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2

I WAITED 40 MINUTES TO SPEAK WITH A REPRESENTATIVE. THE PERSON WAS ATTEMPTING TO ACTIVATE PHONE SINCE IT SAID EMERGENCY...

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1

Went online to update my phone I have a Motorola G5 supra and upgraded to a Motorola G7 supra got the phone in the mail...

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No votes

I lost the activation code for my new phone (Galaxy A20) and am in desperate need to activate the phone. Your chat...

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Cricket Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (121 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)
  • Consumer Cellular Phone Service (193 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (139 reviews)