PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Consumer Cellular

Cricket Wireless and Consumer Cellular Overview

Total reviews
954
1218
Company responses
0
0
Issues resolved
3
7

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1218 reviews. It is 264 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with Cricket Wireless customer service.

Cricket Wireless and Consumer Cellular Consumer Ratings

Rank
182 out of 1908 in Telecommunications category
157 out of 1908 in Telecommunications category
Customer service
224 in category
113 in category
Product or Service Quality
139 in category
143 in category
Website
186 in category
110 in category

According to consumer ratings and reviews, Consumer Cellular ranks 25 points higher in the Telecommunications category than Cricket Wireless. People gave Cricket Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 343 points higher than the worst rated brand in this category. At the same time, Consumer Cellular was rated 1.7 stars for Customer service criterion in this category and it is 454 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Consumer Cellular has a higher rating than Consumer Cellular. Regarding Website criterion, consumers gave Cricket Wireless 1.9 stars and it is 67% greater than other in category. Consumer Cellular however was rated 2.2 stars and it is 81% greater than other in category.

Cricket Wireless and Consumer Cellular Rating Details

Customer service
1.3 (410 reviews)
1.7 (495 reviews)
Reviewer's quote

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell

...I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all. I got my phone charged it, and dialed 611 Nothing...

Scott V
Product or Service Quality
1.8 (368 reviews)
1.8 (396 reviews)
Reviewer's quote

...And I am tired of my Unlimited Plan having 1 or 2 bars of service constantly. Switching plans next month..

Stephanie L

...06 for canceling my service they don't tell the truth about what they will do I do not recommend them..

PissedConsumer1761336
Website
1.9 (359 reviews)
2.2 (369 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

...They told me they didn’t stock the phone so I had to go through the Consumer Cellular website to order the phone. I filled out the forms and paid for the new phone and SIM card to be mailed to me. This was on the 16th of the month...

Lorraine A

Cricket Wireless and Consumer Cellular Pros and Cons

Pros
  • Better than average prices and service
  • Affordable prices
  • Plan price
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Excessive billing
  • Customer support

Cricket Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

Cricket Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

Cricket Wireless and Consumer Cellular Latest Reviews

Recent published reviews

It was good. But my name is Donna nit the name you have there

Read all 954 reviews
1

I got charged 9.06 for canceling my service they don't tell the truth about what they will do I do not recommend them

Read all 1218 reviews

Cricket Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (167 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (59 reviews)
  • Consumer Cellular Phone Service (181 reviews)
  • Consumer Cellular Mobile Phone Service (166 reviews)
  • Consumer Cellular Customer Care (130 reviews)