PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Consumer Cellular

Cricket Wireless and Consumer Cellular Overview

Total reviews 1043 1362
Company responses 0 0
Issues resolved 3 12

Cricket Wireless and Consumer Cellular Consumer Ratings

Rank
218 out of 1460 in Telecommunications category
191 out of 1460 in Telecommunications category
Customer service
257 in category
141 in category
Product or Service Quality
176 in category
174 in category
Website
195 in category
117 in category
Billing Practices
127 in category
92 in category

Cricket Wireless and Consumer Cellular Rating Details

Customer service
1.3 (448 reviews)
1.6 (579 reviews)
Reviewer's quote

...The customer service is horrible and I could barely understand what the agents are saying because of the thick accents..

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Anyways, have spoken with customer service numerous times and each time they tell me they CANNOT replace my phone b/c it has been over 10 days and I have to reset the phone back to factory. Craziest thing I ever heard of. Like every few days I want to reset my phone and go through all the trouble...

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Product or Service Quality
1.8 (402 reviews)
1.8 (469 reviews)
Reviewer's quote

They wouldn't provide me with the SIM unlock code they shut down the service before 9 and the representatives to hang up on me and for rude and not understanding of not having certain answers to questions about accounts that were four to five years old and I had to repeatedly call back..

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Dropped calls, calls going to voice mail -- an hour after call was placed!!!!! Service just sucks..

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Website
1.9 (392 reviews)
2.2 (439 reviews)
Reviewer's quote

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

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...Interesting that the Consumer Cellular website doesn't have the option to leave CONSUMER REVIEWS!..

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Billing Practices
1.9 (390 reviews)
2.1 (459 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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Cricket Wireless and Consumer Cellular Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Lousy customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Customer service
  • Customer support
  • Quality of service

Cricket Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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Cricket Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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Cricket Wireless and Consumer Cellular Latest Reviews

Recent published reviews
No votes

I just want to add mobile hotspot to my line

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No votes

It's not friendly useable and because of Virus. Company wasn't answer phone had to leave message after message. Now...

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1

Very unlikely professional uneducated with the product and company

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No votes

I need to talk to customer service my phone is not working Ive already talk to the people on how many times a second...

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Cricket Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (172 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)