PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Consumer Cellular

Cricket Wireless and Consumer Cellular Overview

Total reviews 1507 1573
Company responses 0 0
Issues resolved 8 15

Cricket Wireless and Consumer Cellular Consumer Ratings

Rank
331 out of 2019 in Telecommunications category
292 out of 2019 in Telecommunications category
Customer service
408 in category
292 in category
Product or Service Quality
305 in category
324 in category
Billing Practices
279 in category
212 in category
Website
315 in category
222 in category

Cricket Wireless and Consumer Cellular Rating Details

Customer service
1.4
(629 reviews)
1.6
(696 reviews)
Reviewer's quote

I have written into The office of the president of cricket as well as spoken to technical support, customer service, supervisors, managers and they say they can't give me credit. Calls drop, 1 or 2 bar signals, I'm in between 2 towers that have had enhancements being done and signal pushes me to...

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...Called customer service and treated with disrespect as well as blaming it on me. The site states balance paid but processing button still spinning. No explanation from them just that it's my fault...

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Product or Service Quality
1.8
(556 reviews)
1.8
(589 reviews)
Reviewer's quote

I had good service yesterday and today I wake up with no service. I called them, and they asked me is this customer service? And they hung up on me! Cricket service is the worst service. And their phone numbers are out of service!..

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...2 days later my service was shut off. Then they charged my credit card for 2 months afterward. Still have not got my money back..

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Billing Practices
1.9
(539 reviews)
2.1
(571 reviews)
Reviewer's quote

...I was going to switch carriers before the next billing on 9/22. Yet on 9/1, woke to find service suspended again! Took 2 hours to get through chat then phone queue and supervisor. She swore my bank did another charge back 3 days ago yet my bank shows no such thing...

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...Accordingly, cancelled the entire service on 10/09/2023 primarily due to aforementioned conflicted billing practices and poor customer service. Now current final billing (10/16/2023) indicates the continued $10. 00/month over billing (Non AARP standard $65...

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Website
1.9
(537 reviews)
2.2
(534 reviews)
Reviewer's quote

If using website BOD Samsung tab s9 fe 5g qualifies and welcomed. If you try to activate it under $15 simply tablet plan they say this tablet doesn't qualify and want to stick me with phone plan (unlimited talk,text and 5gb of data), or ask to switch to a different wireless provider. When calling...

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...Have received no communication from Consumer Cellular, and their website says Chat is not available..

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Cricket Wireless and Consumer Cellular Pros and Cons

Pros
  • Price
  • Affordable prices
  • No contracts
  • Price
  • Cheap plans
  • Cheap
Cons
  • Customer service
  • Custiomer service
  • Customer service is hateful
  • Customer service
  • Customer support
  • Quality of service

Cricket Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

Been with them since old days before at&t. Zero problems in service and great customer service.

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5

Great service and employees wouldn't go anywhere else way better than at&tor anyone else.when ever you call they are...

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5

I wanted to know if my phone was insured because it fell off the back of the truck I was in and didnt notice until I...

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5

I switched from Verizon and my savings was 60 percent. Great service great price.
Jerry

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Cricket Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

My location wasn't correct when taking multi media pics called customer service several times they continually hung up...

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1

I wanted to switch from my existing cell company to Consumer Cellular because of a savings of $25 a month. I purchased...

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1

I needed my pin number to my cell phone number in order to have it imported toy new carrier but never could speak to...

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1

Have been a customer of Consumer Cellular for many years (5+).
Have had issues paying bill on their site from phone from...

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Cricket Wireless and Consumer Cellular Latest Reviews

Recent published reviews
No votes

I'm trying to unlock the phone for my son nothing bad happened I just need to unlock the phone so my son can put his...

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1

Well...I got smarter from dealing with consumer cellular. They have large rooms of employees, because they have a large...

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No votes

I bought the phones about three months ago. They didnt work in the area where I needed them. I need to get them...

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No votes

No complaints... tried to dial in... service was out. Posted is there a technical problem? and now I keep getting...

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