PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Consumer Cellular

Cricket Wireless and Consumer Cellular Overview

Total reviews 1065 1406
Company responses 0 0
Issues resolved 3 12

Cricket Wireless and Consumer Cellular Consumer Ratings

Rank
230 out of 1642 in Telecommunications category
198 out of 1642 in Telecommunications category
Customer service
256 in category
145 in category
Product or Service Quality
176 in category
181 in category
Website
195 in category
118 in category
Billing Practices
131 in category
93 in category

Cricket Wireless and Consumer Cellular Rating Details

Customer service
1.3 (458 reviews)
1.6 (605 reviews)
Reviewer's quote

...Talked to customer service and the warranty dept, they basically said oh well. They gave me Lg's number to call to see if I can do something through the company who makes the darn phone. Not a happy customer..

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I used the bring your phone option, tried to activate my phone and called many times to customer service. I finally had to get service though xfinity cellular. I called to cancel and was told, l had service the whole time, yet I called them time and time again to see if they could help me with my...

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Product or Service Quality
1.8 (414 reviews)
1.8 (497 reviews)
Reviewer's quote

...i was rushed out and charged my card for a service that i told her i didnt want cause she failed to get a device i wanred..

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i had no service, i was on the phone for more than 1 hour, got hung up on three times, bottom line, if you want to be treated like *** sign up with these clowns..

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Website
1.9 (403 reviews)
2.2 (458 reviews)
Reviewer's quote

...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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I went to look on CC website to price phones for a possible upgrade. My password didn't work. I tried more than once, and it locked me out...

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Billing Practices
1.9 (400 reviews)
2.1 (484 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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Cricket Wireless and Consumer Cellular Pros and Cons

Pros
  • Affordable prices
  • No contracts
  • Better than average prices and service
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Custiomer service
  • Lousy customer service
  • Customer service
  • Customer support
  • Quality of service

Cricket Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

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5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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Cricket Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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Cricket Wireless and Consumer Cellular Latest Reviews

Recent published reviews
1.6

I have been trying to unlock my IPhone 12 with cricket wireless for a while now. They have closed a ticket on me...

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2.3

In March 2921 I contacted Consumer Cellular about the possibility of signing up with them (I was with Great Call). The...

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No votes

Our phone on warranty and a credit on our account of 125 our bill not due till the 28 it is only the 3rd
The retailers re...

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No votes

no one has contacted me yet Iam still waitnig, if you respond please ask for blue boy I WILL BE HOLDING MY BREATH IN...

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