PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cricket Wireless and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cricket Wireless
Consumer Cellular

Cricket Wireless and Consumer Cellular Overview

Total reviews 1028 1340
Company responses 0 0
Issues resolved 3 12

Cricket Wireless and Consumer Cellular Consumer Ratings

Rank
203 out of 1438 in Telecommunications category
180 out of 1438 in Telecommunications category
Customer service
239 in category
123 in category
Product or Service Quality
159 in category
160 in category
Billing Practices
124 in category
88 in category
Website
190 in category
108 in category

Cricket Wireless and Consumer Cellular Rating Details

Customer service
1.3 (439 reviews)
1.6 (565 reviews)
Reviewer's quote

...period was due to Covid (it's been around since I started service at least 2 years ago--long before covid) Shortened Bridge Payment Date from what told by customer service rep--they consider 7 days including the date you...

Read full review

...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

Read full review
Product or Service Quality
1.8 (396 reviews)
1.8 (456 reviews)
Reviewer's quote

...So I guess I have service on a broken phone for the next 4-5 months..

Read full review

...their slow customer service took 20-30 min to answer the phone b4 the pandemic hit and a good hour to answer today in 2020 I tried for 2 months to cancel my service. they have convenient links on their page for everything but that...

Read full review
Billing Practices
1.9 (383 reviews)
2.1 (449 reviews)
Reviewer's quote

...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

Read full review

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

Read full review
Website
1.9 (383 reviews)
2.2 (425 reviews)
Reviewer's quote

...The website doesnt help. The Cricket Store cant help. They said if I wanted to buy another SIM card for $35 I was welcome to use that option...

Read full review

Cannot find an email option to contact the company and no mailing address for Customer Service anywhere on the website or statements. Seems like they do not want to provide customer service of any kind, and the two options they provide are so bogged down you cannot solve problems or learn options....

Read full review

Cricket Wireless and Consumer Cellular Pros and Cons

Pros
  • Affordable prices
  • Better than average prices and service
  • Plan price
  • Price
  • Cheap plans
  • Customer service
Cons
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data
  • Customer service
  • Customer support
  • Quality of service

Cricket Wireless and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I ned a pin to unluck the sim card plz

Read full review
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

Read full review
5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

Read full review
5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

Read full review

Cricket Wireless and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

Read full review
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

Read full review
1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

Read full review
1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

Read full review

Cricket Wireless and Consumer Cellular Latest Reviews

Recent published reviews
1.3

i have a $430 credit on my account and was told I could not use the credit towards replacing my broken phone. I was...

Read full review
1

I saw your lying commercials which not one thing they say is true.....I paid $80 for your best phone and get my first...

Read full review
No votes

I have bought two phones from Cricket in the last year. Neither of them have worked properly. Your customer service is...

Read full review
1.4

very limited as to where and when I can use my phone

Read full review

Cricket Wireless and Consumer Cellular Products and Services

Most reviewed product and services
  • Cricket Wireless Phone Service (169 reviews)
  • Cricket Wireless Customer Care (123 reviews)
  • Cricket Wireless Mobile Phone Service (64 reviews)
  • Consumer Cellular Phone Service (194 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (140 reviews)