PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Cricket Wireless

Consumer Cellular and Cricket Wireless Overview

Total reviews
1219
955
Company responses
0
0
Issues resolved
7
3

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1219 reviews. It is 264 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with Cricket Wireless customer service.

Consumer Cellular and Cricket Wireless Consumer Ratings

Rank
157 out of 1908 in Telecommunications category
182 out of 1908 in Telecommunications category
Customer service
114 in category
226 in category
Product or Service Quality
146 in category
141 in category
Billing Practices
97 in category
106 in category

According to consumer ratings and reviews, Consumer Cellular ranks 25 points higher in the Telecommunications category than Cricket Wireless. People gave Consumer Cellular 1.7 stars for Customer service criterion in Telecommunications category and it is 454 points higher than the worst rated brand in this category. At the same time, Cricket Wireless was rated 1.3 stars for Customer service criterion in this category and it is 342 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cricket Wireless has a higher rating than Cricket Wireless. Regarding Billing Practices criterion, consumers gave Consumer Cellular 2 stars and it is 83% greater than other in category. Cricket Wireless however was rated 1.8 stars and it is 81% greater than other in category.

Consumer Cellular and Cricket Wireless Rating Details

Customer service
1.7 (495 reviews)
1.3 (410 reviews)
Reviewer's quote

...I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all. I got my phone charged it, and dialed 611 Nothing...

Scott V

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell
Product or Service Quality
1.8 (396 reviews)
1.8 (368 reviews)
Reviewer's quote

...06 for canceling my service they don't tell the truth about what they will do I do not recommend them..

PissedConsumer1761336

...And I am tired of my Unlimited Plan having 1 or 2 bars of service constantly. Switching plans next month..

Stephanie L
Billing Practices
2 (387 reviews)
1.8 (358 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

Robert W

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

Consumer Cellular and Cricket Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Better than average prices and service
  • Affordable prices
  • Plan price
Cons
  • Customer service
  • Excessive billing
  • Customer support
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

Consumer Cellular and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I ned a pin to unluck the sim card plz

Consumer Cellular and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

Consumer Cellular and Cricket Wireless Latest Reviews

Recent published reviews

We had been customers for about 9years, Over those years our service had been good up until a year ago at which time it...

Read all 1219 reviews

I can understand I have to have detail of the account or accounts and have that person with me in order to do any...

Read all 955 reviews

Consumer Cellular and Cricket Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (181 reviews)
  • Consumer Cellular Mobile Phone Service (166 reviews)
  • Consumer Cellular Customer Care (130 reviews)
  • Cricket Wireless Phone Service (167 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (59 reviews)