PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Cricket Wireless

Consumer Cellular and Cricket Wireless Overview

Total reviews
1205
946
Company responses
0
0
Issues resolved
7
3

Consumer Cellular was first mentioned on PissedConsumer on Jul 4, 2010 and since then this brand received 1205 reviews. It is 259 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with Cricket Wireless customer service.

Consumer Cellular and Cricket Wireless Consumer Ratings

Rank
155 out of 1946 in Telecommunications category
180 out of 1946 in Telecommunications category
Customer service
114 in category
231 in category
Product or Service Quality
153 in category
143 in category
Billing Practices
102 in category
108 in category

According to consumer ratings and reviews, Consumer Cellular ranks 25 points higher in the Telecommunications category than Cricket Wireless. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 451 points higher than the worst rated brand in this category. At the same time, Cricket Wireless was rated 1.3 stars for Customer service criterion in this category and it is 334 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cricket Wireless has a higher rating than Cricket Wireless. Regarding Billing Practices criterion, consumers gave Consumer Cellular 2 stars and it is 82% greater than other in category. Cricket Wireless however was rated 1.8 stars and it is 81% greater than other in category.

Consumer Cellular and Cricket Wireless Rating Details

Customer service
1.6 (490 reviews)
1.3 (407 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell
Product or Service Quality
1.8 (389 reviews)
1.8 (365 reviews)
Reviewer's quote

I just brought my phone about a month ago. Every time it dies, it doesn't want to come back on. This time it's lying dead in the water.. I received an email from them, but it had the word president in the email & no address, so I'm not about to answer it. Other people would leave it charging over...

Ankur

...Not even 24 hrs later my phone is off!!! And they telling me I still owe another $45 to get my service restored. Because of the lack of knowledge of the employee she didn’t tell me that if the bridge pay expires u have to pay the full payment. Which is confusing even more because if I pay this...

PissedConsumer1693437
Billing Practices
2 (381 reviews)
1.8 (355 reviews)
Reviewer's quote

...They also upgrade your billing but won'tr lower rates curing those times you hardly use their service..

Garrett C

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

Consumer Cellular and Cricket Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Better than average prices and service
  • Affordable prices
  • Plan price
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

Consumer Cellular and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I ned a pin to unluck the sim card plz

Consumer Cellular and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

Consumer Cellular and Cricket Wireless Latest Reviews

Recent published reviews
2

Samsung Galaxy S 10 + Consumer Cellular Issues
At the end of August I contacted Consumer Cellular about a failed headset...

Read all 1205 reviews

Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. T...

Read all 946 reviews

Consumer Cellular and Cricket Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Cricket Wireless Phone Service (166 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (57 reviews)