PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
Cricket Wireless

Consumer Cellular and Cricket Wireless Overview

Total reviews 1365 1045
Company responses 0 0
Issues resolved 12 3

Consumer Cellular and Cricket Wireless Consumer Ratings

Rank
149 out of 1460 in Telecommunications category
217 out of 1460 in Telecommunications category
Customer service
134 in category
245 in category
Product or Service Quality
165 in category
169 in category
Billing Practices
86 in category
122 in category
Website
118 in category
191 in category

Consumer Cellular and Cricket Wireless Rating Details

Customer service
1.6 (581 reviews)
1.3 (449 reviews)
Reviewer's quote

Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well as my wife's phone. We both have identical phones. Little did I realize that it would turn into a debate...

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...having my phones suspended) the auto-pay where it wasn't taken out but I never received a notice that there was a problem so now I tried to get someone from customer service twice (2) on the phone once (1) for 22 minutes only to get hung up on and second (2) time for 25 minutes only to get hung up on again, so I tried the Chat button almost an hour later I finally got fed up and discontinued the chat because crickett wireless took enough of my time up so the bottom line is if you are looking for good customer Service stay away from CRICKETT...

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Product or Service Quality
1.8 (472 reviews)
1.8 (403 reviews)
Reviewer's quote

Never used their service but keep sending monthly bill even after contacted customer service. Constant emails to pay for a service that I never used..

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...*** service..

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Billing Practices
2.1 (461 reviews)
1.9 (391 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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Website
2.2 (440 reviews)
1.9 (394 reviews)
Reviewer's quote

...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

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...Cricket's website said that 90. 00 would be debited from my credit card on October 4th. When I logged into their website later that day, it said that the payment would be debited on October 3rd (which is my payment due date...

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Consumer Cellular and Cricket Wireless Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Customer service
  • Custiomer service
  • Lousy customer service

Consumer Cellular and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I ned a pin to unluck the sim card plz

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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Consumer Cellular and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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Consumer Cellular and Cricket Wireless Latest Reviews

Recent published reviews
3.2

Sat on hold for 32 minutes and when the person picked up said he could not hear me and hung and I know he could hear...

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2.6

To Whom It May Concern:
This is Michelle. I am a royal cricket customer. I used your companys service for a long time. Re...

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1

Never used their service but keep sending monthly bill even after contacted customer service.
Constant emails to pay for...

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1

You guys really suck. Can't call and talk to nobody. *** service

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Consumer Cellular and Cricket Wireless Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)
  • Cricket Wireless Phone Service (171 reviews)
  • Cricket Wireless Mobile Phone Service (67 reviews)
  • Cricket Wireless Phone Plan (49 reviews)