PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DTE Energy and Constellation Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DTE Energy
Constellation Energy

DTE Energy and Constellation Energy Overview

Total reviews
133
17
Company responses
0
0
Issues resolved
0
0

DTE Energy was first mentioned on PissedConsumer on Dec 11, 2009 and since then this brand received 133 reviews. It is 116 reviews more than Constellation Energy received since Mar 16, 2015.

DTE Energy and Constellation Energy Consumer Ratings

Rank
164 out of 955 in Utility category
97 out of 955 in Utility category
Customer service
143 in category
79 in category
Staff
138 in category
85 in category
Website
175 in category
163 in category

According to consumer ratings and reviews, Constellation Energy ranks 67 points higher in the Utility category than DTE Energy. People gave DTE Energy 1.1 stars for Customer service criterion in Utility category and it is 145 points higher than the worst rated brand in this category. At the same time, Constellation Energy was rated 1.5 stars for Customer service criterion in this category and it is 209 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Constellation Energy has a higher rating than DTE Energy. Regarding Website criterion, consumers gave DTE Energy 1.4 stars and it is 60% worse than other in category. Constellation Energy however was rated 1.5 stars and it is 56% worse than other in category.

DTE Energy and Constellation Energy Rating Details

Customer service
1.1 (45 reviews)
1.5 (8 reviews)
Reviewer's quote

...I tried to call Customer Service today, the representative hung up on me even before I started stating my issue. So rude for no reason. I am in Birmingham, Michigan..

cgmk89

...However, as a utility company that provides a necessary service for home businesses and understanding how critical power is to your residential customers. Why would you completely close down for three days with no support team in place. This is absolutely ridiculous, unprofessional, and unacceptable...

PissedConsumer1724741
Staff
1.3 (43 reviews)
1.6 (7 reviews)
Reviewer's quote

Keep losing power. 4 times and this time there are no high winds. We have lost food in the fridge and freezer all 4 times. Do we get reimbursed NO. What can be done to fix this?

Peter D

They quietly switched me to 17 cents per kwh with only token "notification".

Brad N
Website
1.4 (43 reviews)
1.5 (6 reviews)
Reviewer's quote

...How is that acceptable? DTE outage website does not even show the outage in my area. Comments on Facebook show many people lost power well after the winds had ceased. No explanation...

PissedConsumer1248480

I WAS TOLD MY CONTRACT HAD ENDED BY EMAIL FROM CONSTELLATION ENERGY. I DECIDED NOT TO RENEW WITH THEM AND WAS THEN SENT A CHARGE FOR TERMINATION FEE.

Mechele

DTE Energy and Constellation Energy Pros and Cons

Pros
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
No votes
Cons
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move
  • I was refused service and refused to speak to management

DTE Energy and Constellation Energy Most Positive Reviews

Top rated reviews
No votes
4.1

All is well ,just inquired about my bill. Happy

DTE Energy and Constellation Energy Most Critical Reviews

Lowest rated reviews
1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

1

This company took my money and refuses to credit my account for payment drafted out of my bank account. They are...

DTE Energy and Constellation Energy Latest Reviews

Recent published reviews
1

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!! DTE SUCKS

Read all 133 reviews
1.6

I WAS TOLD MY CONTRACT HAD ENDED BY EMAIL FROM CONSTELLATION ENERGY. I DECIDED NOT TO RENEW WITH THEM AND WAS THEN SENT...

Read all 17 reviews

DTE Energy and Constellation Energy Products and Services

Most reviewed product and services
  • Dte Energy Customer Care (22 reviews)
  • Dte Energy Electricity Supply (22 reviews)
  • Dte Energy Account (14 reviews)
  • Constellation Energy Electricity Supply (5 reviews)