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Consolidated Communications

Telecommunications
  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $4.7K CLAIMED LOSSES
  • $335 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Helpful representative 3
  • Tech support can explain things in simple terms 2
  • Service 1
  • When service first started 1
  • When it was surewest 1

Customers don't like

  • Unreliable service6
  • Slow response to problems5
  • Dispatch procedures for service4
  • Runaround4
  • Service response too slow3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1456 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 5
  • Variety of channels 5
  • Techs who came to my home 3

Customers don't like

  • Lack of problem solving28
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Slow internet12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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