PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Consolidated Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Consolidated Communications

Suddenlink and Consolidated Communications Overview

Total reviews 2255 391
Company responses 0 0
Issues resolved 20 1

Suddenlink and Consolidated Communications Consumer Ratings

Rank
346 out of 1450 in Telecommunications category
395 out of 1450 in Telecommunications category
Customer service
233 in category
No votes
Product or Service Quality
210 in category
No votes
Price Affordability
308 in category
No votes
Website
263 in category
No votes

Suddenlink and Consolidated Communications Rating Details

Customer service
1.3 (1180 reviews)
No votes
Reviewer's quote

...On September 28th, I contact customer service. After almost an hour of trying to get a live person and then finally waiting on hold with her over and over she verifies that they had received it. This was a Monday...

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...I have been on phone with customer service and technical support and have been told it is in process. Everyone passed the buck and had minimal information to give me..

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Product or Service Quality
1.6 (1048 reviews)
No votes
Reviewer's quote

I have been dealing with customer service on the phone and through chat for well over a month and half trying to resolve a billing issue in relations to a service issue. I started taking screenshots of the interactions and can of course show phone call logs. I was without service more than with for...

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...For 48 hours, service was OK. Not great but OK. After 2 days, it was out again...

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Price Affordability
1.5 (1037 reviews)
No votes
Reviewer's quote

...I received a price of $125. 98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request...

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After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the...

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Website
1.7 (999 reviews)
No votes
Reviewer's quote

New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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...I was told the numbers were not correct on their website. It appears one of their employees wrote the numbers incorrectly but I was not notified of the error so they slapped some surcharges on me. I cannot do business with a company who has no common sense...

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Suddenlink and Consolidated Communications Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • When service first started
  • Technician that come to my house are always polite
  • Helpful representative
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Poor customer service
  • Service interruptions
  • Internet speeds were very poor for the money charged

Suddenlink and Consolidated Communications Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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4

There comes a time in this day and age that you would think an internet service would be reliable. However, with theses...

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Suddenlink and Consolidated Communications Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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1

For the last three weeks we have had no or very limited internet service. Each time I call I am told the there is a cab...

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Suddenlink and Consolidated Communications Latest Reviews

Recent published reviews
1

Sudden link did respond with a phone call, but after being put on hold for 10 minutes the call was disconnected.

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2.1

Internet is consistently down. Speed is slow for 20mbps due to them not being able to have priorities differentiated....

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No votes

No service and continue to bill. Never get a person to talk to about complaints unless you trick them by asking for new...

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1.2

I was told that there was a physical issue with the line that leads to my street. Ok. Fine. That was "fixed". For 48...

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Suddenlink and Consolidated Communications Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (424 reviews)
  • Suddenlink Bundle (138 reviews)
  • Suddenlink Tv Service (109 reviews)
  • Consolidated Communications Internet Service (103 reviews)
  • Consolidated Communications Technical Support (35 reviews)
  • Consolidated Communications Dsl Internet Service (23 reviews)