PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Consolidated Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
Consolidated Communications

Suddenlink and Consolidated Communications Overview

Total reviews
1847
352
Company responses
0
0
Issues resolved
19
1

Suddenlink was first mentioned on PissedConsumer on Mar 20, 2008 and since then this brand received 1847 reviews. It is 1495 reviews more than Consolidated Communications received since Jan 10, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Consolidated Communications customer service.

Suddenlink and Consolidated Communications Consumer Ratings

Rank
266 out of 1908 in Telecommunications category
357 out of 1908 in Telecommunications category
Customer service
187 in category
183 in category
Product or Service Quality
183 in category
274 in category
Price Affordability
286 in category
279 in category

According to consumer ratings and reviews, Suddenlink ranks 91 points higher in the Telecommunications category than Consolidated Communications. People gave Suddenlink 1.3 stars for Customer service criterion in Telecommunications category and it is 378 points higher than the worst rated brand in this category. At the same time, Consolidated Communications was rated 1.4 stars for Customer service criterion in this category and it is 382 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Suddenlink has a higher rating than Consolidated Communications. Regarding Price Affordability criterion, consumers gave Suddenlink 1.5 stars and it is 50% worse than other in category. Consolidated Communications however was rated 1.6 stars and it is 51% greater than other in category.

Suddenlink and Consolidated Communications Rating Details

Customer service
1.3 (939 reviews)
1.4 (184 reviews)
Reviewer's quote

Hey Suddenlink, want to improve customer service? Hire hamsters on wheels. At least a hampster coukd maybe speak English. Too many details to get into...

Sheri J

) The CCI Customer Service Representatives - including the supervisors - simply lie to get you off the phone. The local CCI technician gave us his cell phone number to call him directly in case of a problem, but he does not answer his phone or return any voice messages you leave for him. Living in...

PissedConsumer1719543
Product or Service Quality
1.6 (838 reviews)
1.2 (164 reviews)
Reviewer's quote

I went in to the local Suddenlink office to cancel my service as we had moved to another city a few weeks prior. I was back in town to pick up some remaining items at the house and decided to take the Suddenlink modem / router back. When I went in to the local office, the CSR took the modem /...

David C

I've been playing tag with Consolidated Communications since their service was installed about 3-4 months ago. Constantly calling them, horrible download speeds, spotty service, always having to reset the router. I'm paying for 25mbs, but I have only ever seen at most 2...

Michael S
Price Affordability
1.5 (822 reviews)
1.6 (153 reviews)
Reviewer's quote

...Suddenlink will give you a "promotional" price when available, but after a year the price expires. My JUST INTERNET bill started at 75$ a month and has continued to rise to 110$ a month. Every time I call they state "rates have increased" and there is no way they can make any adjustments...

Auria

...Price is not low. Around $30 a month for upto 6Mbps with a 12 month contract, early termination fee is $150 no matter what the cause is. You still have to pay $150, equivalent to 5 month fee, even if you can not use internet...

PissedConsumer1420892

Suddenlink and Consolidated Communications Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • Helpful representative
  • When service first started
  • Installer who came to the house
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Service response too slow

Suddenlink and Consolidated Communications Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

Suddenlink and Consolidated Communications Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

Suddenlink and Consolidated Communications Latest Reviews

Recent published reviews
1

Horrible service!
Will not use Suddenlink and will not pay for service I did not receive!

Read all 1847 reviews
1

I've been playing tag with Consolidated Communications since their service was installed about 3-4 months ago....

Read all 352 reviews

Suddenlink and Consolidated Communications Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (390 reviews)
  • Suddenlink Customer Care (212 reviews)
  • Suddenlink Bundle (120 reviews)
  • Consolidated Communications Internet Service (99 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (34 reviews)