PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
Suddenlink

Consolidated Communications and Suddenlink Overview

Total reviews
348
1798
Company responses
0
0
Issues resolved
1
18

Suddenlink was first mentioned on PissedConsumer on Mar 20, 2008 and since then this brand received 1798 reviews. It is 1450 reviews more than Consolidated Communications received since Jan 10, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with Consolidated Communications customer service.

Consolidated Communications and Suddenlink Consumer Ratings

Rank
352 out of 1945 in Telecommunications category
265 out of 1945 in Telecommunications category
Customer service
193 in category
189 in category
Product or Service Quality
279 in category
184 in category
Price Affordability
281 in category
286 in category

According to consumer ratings and reviews, Suddenlink ranks 87 points higher in the Telecommunications category than Consolidated Communications. People gave Consolidated Communications 1.3 stars for Customer service criterion in Telecommunications category and it is 370 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.4 stars for Customer service criterion in this category and it is 374 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Suddenlink has a higher rating than Consolidated Communications. Regarding Price Affordability criterion, consumers gave Consolidated Communications 1.6 stars and it is 50% greater than other in category. Suddenlink however was rated 1.5 stars and it is 51% worse than other in category.

Consolidated Communications and Suddenlink Rating Details

Customer service
1.3 (182 reviews)
1.4 (916 reviews)
Reviewer's quote

) The CCI Customer Service Representatives - including the supervisors - simply lie to get you off the phone. The local CCI technician gave us his cell phone number to call him directly in case of a problem, but he does not answer his phone or return any voice messages you leave for him. Living in...

PissedConsumer1719543

I've been a customer for 15 years. Returned broken equipment that I didn't use/need. They continued to charge me for it...

PissedConsumer1729568
Product or Service Quality
1.2 (162 reviews)
1.7 (819 reviews)
Reviewer's quote

The Consolidated Commuications (CC) technicians forwarded the issue to Kaspersky (a Russian designed and owned security product). After over 14 days (including two passes up to Russia), and SEVERAL attempts to fix the issue, they gave me the number to contact the Microsoft technical staff....

Rosemary R

for installation they sent a repairman to my hpuse 3 times with no equipment I have gone 4 days without cable I have talked to customer service 3 times again a repairman shows up I have given up on these idiots and want my money back and go back to direct tv thought I was getting a bargain but was...

Lorenso
Price Affordability
1.6 (151 reviews)
1.5 (798 reviews)
Reviewer's quote

...Price is not low. Around $30 a month for upto 6Mbps with a 12 month contract, early termination fee is $150 no matter what the cause is. You still have to pay $150, equivalent to 5 month fee, even if you can not use internet...

PissedConsumer1420892

Lots of man hours, and days of waiting for no results, but you have to pay full price for their defective equipment, rude customer service if you get lucky enough to actually talk to someone. It’s just night right, HORRIBLE And they are a Monopoly, we have no choice, as they are the only choice it...

Tim M

Consolidated Communications and Suddenlink Pros and Cons

Pros
  • Helpful representative
  • When service first started
  • Installer who came to the house
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Service response too slow
  • Customer service
  • Raising prices
  • Unreliable service

Consolidated Communications and Suddenlink Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Consolidated Communications and Suddenlink Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Consolidated Communications and Suddenlink Latest Reviews

Recent published reviews

I've only had consolidated for less then a week . I'm having trouble with both my TV's saying no signal and my internet...

Read all 348 reviews

I want the equipment fee taken off my bill so that I can restore my service.

Read all 1798 reviews

Consolidated Communications and Suddenlink Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (97 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (34 reviews)
  • Suddenlink Internet Service (386 reviews)
  • Suddenlink Customer Care (200 reviews)
  • Suddenlink Bundle (119 reviews)