PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
Suddenlink

Consolidated Communications and Suddenlink Overview

Total reviews 390 2202
Company responses 0 0
Issues resolved 1 20

Consolidated Communications and Suddenlink Consumer Ratings

Rank
385 out of 1438 in Telecommunications category
336 out of 1438 in Telecommunications category
Customer service
210 in category
233 in category
Product or Service Quality
301 in category
213 in category
Reliability
263 in category
197 in category
Price Affordability
313 in category
320 in category

Consolidated Communications and Suddenlink Rating Details

Customer service
1.3 (205 reviews)
1.3 (1146 reviews)
Reviewer's quote

...I have been on phone with customer service and technical support and have been told it is in process. Everyone passed the buck and had minimal information to give me..

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So after firing them for *** customer service and billing issues month after month a few years ago, I gave them another chance because as hard as it is to believe, Frontier (former Verizon) sucks worse...

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Product or Service Quality
1.2 (187 reviews)
1.6 (1014 reviews)
Reviewer's quote

You will likely go a week without service before they can have a tech come fix your internet. Don't even think about asking for a credit for said week long outage because they will just keep sending you to different departments. If at any point you ask to speak to a manager, you will be told that...

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...Long story short, if they had come to the door and said "there might be an interruption in your service because we are messing with the box" it would have been fine, but they didn't. I am really po'd. Tell your reps to have the decency to tell your customers what they are doing...

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Reliability
1.2 (176 reviews)
1.5 (806 reviews)
Reviewer's quote

I strongly do not recommend Consolidated Communication for internet in the Montgomery County area north of Houston. 1) Poor equipment reliability: I have requested 3 service calls to the house to troubleshoot poor internet service from June 1, 2016 to August 19, 2016. The main problem is upload...

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...Speed and reliability are decent. We’ve had service go out once in 4 months. My problem is that in 4 months, they haven’t buried the cable...

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Price Affordability
1.6 (173 reviews)
1.5 (999 reviews)
Reviewer's quote

After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the...

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...I received a price of $125. 98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request...

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Consolidated Communications and Suddenlink Pros and Cons

Pros
  • When service first started
  • Technician that come to my house are always polite
  • Helpful representative
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Consolidated Communications and Suddenlink Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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4

There comes a time in this day and age that you would think an internet service would be reliable. However, with theses...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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Consolidated Communications and Suddenlink Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

For the last three weeks we have had no or very limited internet service. Each time I call I am told the there is a cab...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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Consolidated Communications and Suddenlink Latest Reviews

Recent published reviews
No votes

They state "$xx.xx per month for two years" on their website but I got an increase after six months. I inquired about...

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1

No one ever showed up to fix my internet and canceled my appointment without even telling me or asking me. Been without...

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1

Don't use this company. If you have an outage they won't notify when it comes back up. You will likely go a week...

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1

A dumptruck driver snap the cable line and I can't talk to a human to see about getting this repair or even report....

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Consolidated Communications and Suddenlink Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (104 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (35 reviews)
  • Suddenlink Internet Service (423 reviews)
  • Suddenlink Customer Care (251 reviews)
  • Suddenlink Bundle (132 reviews)