PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and Mediacom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
Mediacom

Consolidated Communications and Mediacom Overview

Total reviews
352
754
Company responses
0
0
Issues resolved
1
1

Mediacom was first mentioned on PissedConsumer on Dec 29, 2007 and since then this brand received 754 reviews. It is 402 reviews more than Consolidated Communications received since Jan 10, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Consolidated Communications customer support team and Mediacom customer service.

Consolidated Communications and Mediacom Consumer Ratings

Rank
357 out of 1908 in Telecommunications category
300 out of 1908 in Telecommunications category
Customer service
184 in category
233 in category
Product or Service Quality
274 in category
220 in category
Price Affordability
279 in category
264 in category

According to consumer ratings and reviews, Mediacom ranks 57 points higher in the Telecommunications category than Consolidated Communications. People gave Consolidated Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 381 points higher than the worst rated brand in this category. At the same time, Mediacom was rated 1.3 stars for Customer service criterion in this category and it is 332 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Mediacom has a higher rating than Consolidated Communications. Regarding Price Affordability criterion, consumers gave Consolidated Communications 1.6 stars and it is 51% greater than other in category. Mediacom however was rated 1.6 stars and it is 53% greater than other in category.

Consolidated Communications and Mediacom Rating Details

Customer service
1.4 (184 reviews)
1.3 (239 reviews)
Reviewer's quote

) The CCI Customer Service Representatives - including the supervisors - simply lie to get you off the phone. The local CCI technician gave us his cell phone number to call him directly in case of a problem, but he does not answer his phone or return any voice messages you leave for him. Living in...

PissedConsumer1719543

So let me tell you all about Mediacom customer service. We haven't had internet in almost a month. We originally had a tech scheduled to come out, couldn't see us for 2 weeks...

michael c
Product or Service Quality
1.2 (164 reviews)
1.5 (225 reviews)
Reviewer's quote

I've been playing tag with Consolidated Communications since their service was installed about 3-4 months ago. Constantly calling them, horrible download speeds, spotty service, always having to reset the router. I'm paying for 25mbs, but I have only ever seen at most 2...

Michael S

i have had mediacon for 27 months and paid my full bill on time all the time, after having many problems with connectivity issues, i had yet another service call...

matthew k
Price Affordability
1.6 (153 reviews)
1.6 (212 reviews)
Reviewer's quote

...Price is not low. Around $30 a month for upto 6Mbps with a 12 month contract, early termination fee is $150 no matter what the cause is. You still have to pay $150, equivalent to 5 month fee, even if you can not use internet...

PissedConsumer1420892

...It is approximately half the price of ATT and we get what we pay for..

PissedConsumer1180263

Consolidated Communications and Mediacom Pros and Cons

Pros
  • Helpful representative
  • When service first started
  • Installer who came to the house
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Service response too slow
  • Poor customer service
  • Unable to resolve problem
  • No one resolves the problem

Consolidated Communications and Mediacom Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

Consolidated Communications and Mediacom Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

Consolidated Communications and Mediacom Latest Reviews

Recent published reviews
1

I've been playing tag with Consolidated Communications since their service was installed about 3-4 months ago....

Read all 352 reviews

Every month my bill goes up no kidding. So many extra charges or extra taxes or extra anything but the benefits of...

Read all 754 reviews

Consolidated Communications and Mediacom Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (99 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (34 reviews)
  • Mediacom Internet Service (268 reviews)
  • Mediacom Tv Service (66 reviews)
  • Mediacom Customer Care (50 reviews)