PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
Frontier Communications

Consolidated Communications and Frontier Communications Overview

Total reviews
376
3190
Company responses
0
1056
Issues resolved
1
20

Consolidated Communications and Frontier Communications Consumer Ratings

Rank
372 out of 1425 in Telecommunications category
235 out of 1425 in Telecommunications category
Customer service
199 in category
272 in category
Product or Service Quality
291 in category
278 in category
Price Affordability
299 in category
329 in category
Value for money
254 in category
265 in category

Consolidated Communications and Frontier Communications Rating Details

Customer service
1.3 (200 reviews)
1.2 (1792 reviews)
Reviewer's quote

...Customer service wont forward call to supervisors or take my Info to have someone call me back all they want to do is send emails. Well no one is reading them because I get get service....

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This customer service is disgusting, Im not sure what drugs that agent was on to tell me these false things. At the end of this horribly long phone call he asked me to complete the review form to get him to be a supervisor. Im glad that I did not submit a form saying he completed my request with...

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Product or Service Quality
1.2 (179 reviews)
1.3 (1542 reviews)
Reviewer's quote

...I just want to ask them why I got a bill from them when I disconnect my service and paid all my bills a month ago..

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No other company can provide home phone service!! There's other junk out there but it's unreliable. ) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off...

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Price Affordability
1.6 (169 reviews)
1.4 (1435 reviews)
Reviewer's quote

After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the...

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We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Value for money
1.3 (166 reviews)
1.2 (1375 reviews)
Reviewer's quote

...BTW THEY SERVICE EVERY TIME WE WENT TO OUR VACATION HOUSE WAS NOT WORKING, DAYS TO GET TECH ON HAND, ESSENTIALLY THROW MONEY AWAY WITH THERE SERVICE..

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...I do not owe Frontier any money. I paid for each and every day they provided service. To put my account into collection was last straw of horrible customer experience..

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Consolidated Communications and Frontier Communications Pros and Cons

Pros
  • When service first started
  • Helpful representative
  • Cs and tech support seemed competent
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Terrible service customer service is getting worse
  • Customer service
  • Very bad customer service
  • Poor service

Consolidated Communications and Frontier Communications Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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4

There comes a time in this day and age that you would think an internet service would be reliable. However, with theses...

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5

I need my internet restored and it didn't come on yet

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Consolidated Communications and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

For the last three weeks we have had no or very limited internet service. Each time I call I am told the there is a cab...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Consolidated Communications and Frontier Communications Latest Reviews

Recent published reviews
1

Every time you call consolidate you have to wait more than 24 minutes, then when somebody answers and they put you...

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1

Channel reduction-after 9 years I received an email stating they made an error and I wasnt supposed the get the...

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1

I started in March trying to get internet in my home 684 longwood ct Eastpoint Fl 32328 to find out in May no one...

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1

APPARENTLY FRONTIER IS TOTALLY UNDERSTAFFED AND UNABLE TO PROVIDE TIMELY RESPONSE TO ISSUES. FURTHERMORE, IT SEEMS THEIR...

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Consolidated Communications and Frontier Communications Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (104 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (34 reviews)
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)