PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscious Pets and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conscious Pets
Petco

Conscious Pets and Petco Overview

Total reviews 205 1009
Company responses 0 0
Issues resolved 0 12

Conscious Pets and Petco Consumer Ratings

Rank
124 out of 396 in Pet Stores category
64 out of 396 in Pet Stores category
Customer service
83 in category
63 in category
Product or Service Quality
83 in category
51 in category
Value for money
82 in category
44 in category
Exchange, Refund and Cancellation Policy
75 in category
41 in category

Conscious Pets and Petco Rating Details

Customer service
1.1 (103 reviews)
1.6 (357 reviews)
Reviewer's quote

...never received the product customer service line is a recording email communication must be automated they refuse to send me refund. they promise to reorder it for me, but it never arrives. I have clearly asked for refund...

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...Terrible customer service..

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Product or Service Quality
1.1 (103 reviews)
1.9 (272 reviews)
Reviewer's quote

...The milo nest dog beds are made of high quality cotton like fillers. The fluffiness of the bed will surely cuddle your pet. We assure you that your pet will love it...

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Once sorted, I called Petco and talked to two customer service agents, neither of which understood the problem. I am on a tight schedule as many dogs need to be rescued in our area, but we have no place for them. Finally, I was told that I was be emailed and arrangements would be made to pick up 15...

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Value for money
1.1 (95 reviews)
2.2 (234 reviews)
Reviewer's quote

When they found out we moved since the original order placed they told us we could not get a replacement or a refund of money. If we had received the order in a decent timeframe the change of address would not even be an issue. There are much more people/pet friendly businesses that will honor...

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On 3/23 I had my dog groomed and paid $47 by check. The grooming was terrible and when I complained, I was given my $47 back in "cash" When I asked for my check, I was told it had been sent to the bank. My check was deposited on 3/23 according to the back of my check.Now seven (7) months later on...

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Exchange, Refund and Cancellation Policy
1.1 (94 reviews)
2.2 (268 reviews)
Reviewer's quote

...I asked for a refund and they were horribly rude and said they don’t do refunds! Unbelievable. And it was fairly expensive! That’s the worst part!!!!..

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I asked for a refund and was told “it’s a third party vendor” so they would have to request a refund on my behalf. I called a few days later to see if I could expect my $197 refund and was told they hadn’t heard back from the third party. I asked for a supervisor and they said no one was available...

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Conscious Pets and Petco Pros and Cons

Pros
  • Idea of the toy
  • Idea of toy
  • Idae of toy
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Deceptive business practices
  • Fact that they will not deliver the product or refund
  • Took forever for delivery and then the products were cheap junk
  • Poor customer service
  • How dog was handled
  • Treatment to pets

Conscious Pets and Petco Most Positive Reviews

Top rated reviews
5

Received Milo ball. It never worked. I contacted the company three or four times and received emails saying they would...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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No votes
5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Conscious Pets and Petco Most Critical Reviews

Lowest rated reviews
1

Ordered toy for my dog in May . Item never arrived . Ive contacted the so called Company and have been told my refund...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Ordered 2 items, took ages to arrive and when they did they don’t work - ignore your emails - avoid them

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Conscious Pets and Petco Latest Reviews

Recent published reviews
No votes

I bought a toy for my dog. The noise it made scared him, so I contacted them for a refund. They would not tell me how...

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3

The online receipt does NOT have the company name on it, and it is not a useable format for the Fresh Step's reward syst...

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No votes

DO NOT BUY from this company. Ordered several toys and boots. Boots never arrived. One ball broken and they sent...

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1.5

I just recently ordered like $50 worth of stuff for my puppy and i used a bunch of different promotions and picked up...

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Conscious Pets and Petco Products and Services

Most reviewed product and services
  • Conscious Pets Milo Activation Ball Pet Toy (62 reviews)
  • Conscious Pets Pet Toy (47 reviews)
  • Conscious Pets Shipping Service (33 reviews)
  • Petco Grooming Service (117 reviews)
  • Petco Manager (91 reviews)
  • Petco Dog Grooming Service (83 reviews)