PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscious Pets and Petco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conscious Pets
Petco

Conscious Pets and Petco Overview

Total reviews
204
947
Company responses
0
0
Issues resolved
0
12

Conscious Pets and Petco Consumer Ratings

Rank
111 out of 374 in Pet Stores category
56 out of 374 in Pet Stores category
Customer service
74 in category
57 in category
Product or Service Quality
73 in category
46 in category
Value for money
77 in category
44 in category
Exchange, Refund and Cancellation Policy
65 in category
36 in category

Conscious Pets and Petco Rating Details

Customer service
1.1 (103 reviews)
1.7 (317 reviews)
Reviewer's quote

...never received the product customer service line is a recording email communication must be automated they refuse to send me refund. they promise to reorder it for me, but it never arrives. I have clearly asked for refund...

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...On my way home I get a call from a customer service representative in regards to my online order. They said it already shipped and they couldn't cancel the request and that there was nothing they could do. Again, I put in my cancellation requests literally minutes after I submitted the order...

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Product or Service Quality
1.1 (103 reviews)
1.9 (236 reviews)
Reviewer's quote

...The milo nest dog beds are made of high quality cotton like fillers. The fluffiness of the bed will surely cuddle your pet. We assure you that your pet will love it...

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...I have just spent the last 30munutes on hold for customer service. Is the C. S...

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Value for money
1.1 (95 reviews)
2.2 (202 reviews)
Reviewer's quote

When they found out we moved since the original order placed they told us we could not get a replacement or a refund of money. If we had received the order in a decent timeframe the change of address would not even be an issue. There are much more people/pet friendly businesses that will honor...

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...Petco took action immediately to talk to us and refunded our money for grooming an the vet..

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Exchange, Refund and Cancellation Policy
1.1 (94 reviews)
2.2 (237 reviews)
Reviewer's quote

...I asked for a refund and they were horribly rude and said they don’t do refunds! Unbelievable. And it was fairly expensive! That’s the worst part!!!!..

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...touching currency than something someone is returning! Everyone has known how bad COVID-19 is from the very beginning so why was the not excepting returns policy not put in place when this whole thing started!?!? The manager Drew at this location could not answer my questions because she knew returns are not any more dangerous than taking my or anyone else currency and then got an attitude with me because she could not give me a good reason as why a return is any...

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Conscious Pets and Petco Pros and Cons

Pros
  • Idea of the toy
  • Idea of toy
  • Idae of toy
  • Product
  • Variety of goods for sale
  • Clean
Cons
  • Deceptive business practices
  • Fact that they will not deliver the product or refund
  • Took forever for delivery and then the products were cheap junk
  • Poor customer service
  • How dog was handled
  • Horrible customer service

Conscious Pets and Petco Most Positive Reviews

Top rated reviews
5

Received Milo ball. It never worked. I contacted the company three or four times and received emails saying they would...

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5

Every time I patronize Kernersville Petco, I have an extremely positive experience. The staff are always polite, friend...

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No votes
5

I took my 3 year old small poodle to petco to get the full package I didnt mind spending the money they were nice at...

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Conscious Pets and Petco Most Critical Reviews

Lowest rated reviews
1

Ordered toy for my dog in May . Item never arrived . Ive contacted the so called Company and have been told my refund...

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1

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services...

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1

Ordered 2 items, took ages to arrive and when they did they don’t work - ignore your emails - avoid them

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1

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid...

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Conscious Pets and Petco Latest Reviews

Recent published reviews
No votes

DO NOT BUY from this company. Ordered several toys and boots. Boots never arrived. One ball broken and they sent...

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No votes

I ordered a dog crate 6 days ago and still havent recieved a email or any updates. Im trying to figure were the crate...

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1.3

This toy is unsafe. The zipper pulls could easily be pulled off, ingested and cause intestinal blockage. I have sent 3...

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1

Kemi at league city,Texas location groomed dog and treated my dog that she thought was a hot spot with witch hazel and...

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Conscious Pets and Petco Products and Services

Most reviewed product and services
  • Conscious Pets Milo Activation Ball Pet Toy (62 reviews)
  • Conscious Pets Pet Toy (47 reviews)
  • Conscious Pets Shipping Service (33 reviews)
  • Petco Grooming Service (111 reviews)
  • Petco Customer Care (93 reviews)
  • Petco Manager (89 reviews)