PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscallhome and SecurusTel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conscallhome
SecurusTel

Conscallhome and SecurusTel Overview

Total reviews 113 232
Company responses 0 0
Issues resolved 0 0

Conscallhome and SecurusTel Consumer Ratings

Rank
194 out of 1460 in Telecommunications category
423 out of 1460 in Telecommunications category
Diversity of Products or Services
231 in category
260 in category
Customer service
71 in category
266 in category
Website
241 in category
329 in category
Exchange, Refund and Cancellation Policy
228 in category
185 in category

Conscallhome and SecurusTel Rating Details

Diversity of Products or Services
1.7 (23 reviews)
1.6 (50 reviews)
Reviewer's quote

CO. IS A TOTAL RIP OFF!!! STAY AWAY FROM THEM!!!

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...I don't like this companies services..

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Customer service
2.1 (23 reviews)
1.2 (64 reviews)
Reviewer's quote

...made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole...

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Its never a representative I just need a refund this is poor customer service..

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Website
1.7 (23 reviews)
1.4 (55 reviews)
Reviewer's quote

Nothing has taken place and I'm really ready to snap out they keep claiming it's in review FOR WHAT it wasn't reviewed when they took my damn money

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...Now I see the website has been pulled..

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Exchange, Refund and Cancellation Policy
1.3 (20 reviews)
1.4 (58 reviews)
Reviewer's quote

When I would call to check on my refund I would hear how they are the one and only company that has this type of service and with their millions of customers it would take time for my refund to get processed. I called at least once a month. Today (2/17/18) when I made my monthly call I was informed...

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...I want a refund..

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Conscallhome and SecurusTel Pros and Cons

Pros
  • Very nice in beginning and when they want to take out money
  • Service
  • Ability to stay in touch with incarerated family members
  • Never used
  • This company
  • Convenient
Cons
  • Terrible customer service
  • Not refunding me my money
  • Take your money
  • I have not got in touch with anyone about my problem
  • There is no way to cancel or contact anyone
  • No number to call

Conscallhome and SecurusTel Most Positive Reviews

Top rated reviews
5

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have...

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5

I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

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5

I absolutely love conscallhome. If I ever have a problem, they call me immediately. They also let you know when your...

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5

I add my money on the wrong website for the inmate to calm my phone n I trying to get a refund n it happens July 5 2018...

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Conscallhome and SecurusTel Most Critical Reviews

Lowest rated reviews
1

I opened an account with conscallhome in hopes of spending less on calls from my boyfriend. At first I thought I was...

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1

Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

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1

I paid for a year@ 4 calls per month @ 15 minutes per call and then paid for "extra minutes" because the initial...

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1

A TOTAL rip off.. Only wanted to see how much and they charged my card as soon as i logged in, i can't even talk to my...

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Conscallhome and SecurusTel Latest Reviews

Recent published reviews
1

CO. IS A TOTAL RIP OFF!!! STAY AWAY FROM THEM!!!

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No votes

Nothing happened I was on hold for OVER 40 minutes . Absolutely horrible .

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No votes

IF THIS IS REALLY 4 cents a call &;;;;;;;;;;;;;;;;;;;; tell me how long is the call. I need this. PLZ TELL ME HOW...

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No votes

I received emails that my boyfriend was no longer eligible for the tablet. I just paid it on the 18. What has happened?

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Conscallhome and SecurusTel Products and Services

Most reviewed product and services
  • Conscallhome Inmate Phone Service (16 reviews)
  • Securustel Inmate Phone Service (61 reviews)
  • Securustel Shipping Service (1 review)