PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscallhome and SecurusTel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Conscallhome and SecurusTel Overview

Total reviews
Company responses
Issues resolved

SecurusTel was first mentioned on PissedConsumer on Feb 6, 2016 and since then this brand received 140 reviews. It is 25 reviews more than Conscallhome received since Mar 12, 2010.

Conscallhome and SecurusTel Consumer Ratings

160 out of 1908 in Telecommunications category
405 out of 1908 in Telecommunications category
Customer service
66 in category
274 in category
199 in category
346 in category
Price Affordability
231 in category
347 in category

According to consumer ratings and reviews, Conscallhome ranks 245 points higher in the Telecommunications category than SecurusTel. People gave Conscallhome 2.1 stars for Customer service criterion in Telecommunications category and it is 505 points higher than the worst rated brand in this category. At the same time, SecurusTel was rated 1.1 stars for Customer service criterion in this category and it is 297 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Conscallhome has a higher rating than SecurusTel. Regarding Price Affordability criterion, consumers gave Conscallhome 1.8 stars and it is 60% greater than other in category. SecurusTel however was rated 1.2 stars and it is 61% worse than other in category.

Conscallhome and SecurusTel Rating Details

Customer service
2.1 (23 reviews)
1.1 (41 reviews)
Reviewer's quote

...made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole...


...Was never asked if it was approved by me or anything! Did get through customer service and was told I would only get $31 refunded. We will see if that happens. The money DOES NOT go to your family member, it is for their service for cheaper calls...

1.9 (23 reviews)
1.2 (41 reviews)
Reviewer's quote

Everything went great on my phonecall


...Wrong website..

Price Affordability
1.8 (23 reviews)
1.2 (33 reviews)
Reviewer's quote

Nothing has taken place and I'm really ready to snap out they keep claiming it's in review FOR WHAT it wasn't reviewed when they took my damn money


I need a full refund for my money and to cancel my account.


Conscallhome and SecurusTel Pros and Cons

  • Service
  • Ability to stay in touch with incarerated family members
  • Fast
  • Convienient
  • Convenient
  • Terrible customer service
  • Take your money
  • Not refunding me my money
  • I have not got in touch with anyone about my problem
  • Too many to list
  • There is no way to cancel or contact anyone

Conscallhome and SecurusTel Most Positive Reviews

Top rated reviews

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have...


I tried to purchase minutes through a different website and y'all charged my card and it was the wrong website so I'm...

Conscallhome and SecurusTel Most Critical Reviews

Lowest rated reviews

I opened an account with conscallhome in hopes of spending less on calls from my boyfriend. At first I thought I was...


Rip off of $29.99, they claim it allows unlimited calling. However when the number is provided and the inmate calls it...

Conscallhome and SecurusTel Latest Reviews

Recent published reviews

It doesn't use my 100 min.

Read all 115 reviews

I need a full refund for my money and to cancel my account.

Read all 140 reviews

Conscallhome and SecurusTel Products and Services

Most reviewed product and services
  • Conscallhome Inmate Phone Service (17 reviews)
  • Conscallhome Customer Care (8 reviews)
  • Securustel Inmate Phone Service (37 reviews)
  • Securustel Account (19 reviews)
  • Securustel Customer Care (13 reviews)