PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscallhome and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies

Conscallhome and Securus Technologies Overview

Total reviews
Company responses
Issues resolved

Securus Technologies was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 908 reviews. It is 793 reviews more than Conscallhome received since Mar 12, 2010.

Conscallhome and Securus Technologies Consumer Ratings

160 out of 1908 in Telecommunications category
290 out of 1908 in Telecommunications category
Customer service
66 in category
181 in category
199 in category
245 in category
Price Affordability
232 in category
276 in category

According to consumer ratings and reviews, Conscallhome ranks 130 points higher in the Telecommunications category than Securus Technologies. People gave Conscallhome 2.1 stars for Customer service criterion in Telecommunications category and it is 507 points higher than the worst rated brand in this category. At the same time, Securus Technologies was rated 1.4 stars for Customer service criterion in this category and it is 392 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Conscallhome has a higher rating than Securus Technologies. Regarding Price Affordability criterion, consumers gave Conscallhome 1.8 stars and it is 60% greater than other in category. Securus Technologies however was rated 1.6 stars and it is 52% greater than other in category.

Conscallhome and Securus Technologies Rating Details

Customer service
2.1 (23 reviews)
1.4 (294 reviews)
Reviewer's quote

...made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole...


...The customer service representative was unhelpful and the supervisor argumentive, and unbelievablely RUDE!! She was unhelpful and didn't make and real help explaining anything at all..

Noraida M
1.9 (23 reviews)
1.7 (276 reviews)
Reviewer's quote

Everything went great on my phonecall


Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable

Price Affordability
1.8 (23 reviews)
1.6 (247 reviews)
Reviewer's quote

Nothing has taken place and I'm really ready to snap out they keep claiming it's in review FOR WHAT it wasn't reviewed when they took my damn money


...And yet, I am charged the full price of the call..

Roseanne R

Conscallhome and Securus Technologies Pros and Cons

  • Service
  • Ability to stay in touch with incarerated family members
  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • Being able to talk to inmates
  • Terrible customer service
  • Take your money
  • Not refunding me my money
  • Customer service
  • Extremely bad customer service
  • No interest in helping you resolve your concerns

Conscallhome and Securus Technologies Most Positive Reviews

Top rated reviews

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have...


My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

Conscallhome and Securus Technologies Most Critical Reviews

Lowest rated reviews

I opened an account with conscallhome in hopes of spending less on calls from my boyfriend. At first I thought I was...


Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

Conscallhome and Securus Technologies Latest Reviews

Recent published reviews

It doesn't use my 100 min.

Read all 115 reviews

Won't let me put money on phone account with a master card debit card

Read all 908 reviews

Conscallhome and Securus Technologies Products and Services

Most reviewed product and services
  • Conscallhome Inmate Phone Service (17 reviews)
  • Conscallhome Customer Care (8 reviews)
  • Securus Technologies Inmate Phone Service (228 reviews)
  • Securus Technologies Account (139 reviews)
  • Securus Technologies Customer Care (97 reviews)