PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscallhome and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conscallhome
Securus Technologies

Conscallhome and Securus Technologies Overview

Total reviews
116
1125
Company responses
0
0
Issues resolved
0
2

Conscallhome and Securus Technologies Consumer Ratings

Rank
174 out of 1428 in Telecommunications category
305 out of 1428 in Telecommunications category
Website
213 in category
269 in category
Customer service
68 in category
177 in category
Diversity of Products or Services
226 in category
234 in category
Price Affordability
252 in category
298 in category

Conscallhome and Securus Technologies Rating Details

Website
1.8 (24 reviews)
1.7 (317 reviews)
Reviewer's quote

CO. IS A TOTAL RIP OFF!!! STAY AWAY FROM THEM!!!

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The website wouldn't allow me to add funds to my account for days its ***..

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Customer service
2.1 (23 reviews)
1.4 (354 reviews)
Reviewer's quote

...made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole...

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...I have tried all the steps asked of me to be successful, yet Securus doesn't care about their customer service, or who is impacted. The company needs a competitor. It's a shame...

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Diversity of Products or Services
1.7 (23 reviews)
1.7 (292 reviews)
Reviewer's quote

Nothing has taken place and I'm really ready to snap out they keep claiming it's in review FOR WHAT it wasn't reviewed when they took my damn money

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...give out codes only to be invalid nothing good to say about this other than times are hard and we shouldnt have to deal with *** service Really I rate all services...

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Price Affordability
1.8 (23 reviews)
1.6 (300 reviews)
Reviewer's quote

I paid extra to have my item shipped expedited (2 day delivery). It has been 5 days now & still NOTHING!!! I’ve NOT even been contacted to tell me that my merchandise is backed up!!! NEVER again will I order anything through this *** site!!!!! They’re full of CRAP!!! DAMN LIARS!!!

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I was just inquiring about price of products and had to enter my information and got charged. Did not want to purchase products..

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Conscallhome and Securus Technologies Pros and Cons

Pros
  • Very nice in beginning and when they want to take out money
  • Service
  • Ability to stay in touch with incarerated family members
  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • Being able to talk to inmates
Cons
  • Terrible customer service
  • Not refunding me my money
  • Take your money
  • Customer service
  • Extremely bad customer service
  • No representatives i can reach

Conscallhome and Securus Technologies Most Positive Reviews

Top rated reviews
5

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have...

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5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

I absolutely love conscallhome. If I ever have a problem, they call me immediately. They also let you know when your...

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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Conscallhome and Securus Technologies Most Critical Reviews

Lowest rated reviews
1

I opened an account with conscallhome in hopes of spending less on calls from my boyfriend. At first I thought I was...

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1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

I paid for a year@ 4 calls per month @ 15 minutes per call and then paid for "extra minutes" because the initial...

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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Conscallhome and Securus Technologies Latest Reviews

Recent published reviews
1

CO. IS A TOTAL RIP OFF!!! STAY AWAY FROM THEM!!!

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No votes

I was not able to deposit money on books for an inmate

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No votes

It doesn't use my 100 min.

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1

We need our money refunded. I wouldn't recommend this company to anyone

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Conscallhome and Securus Technologies Products and Services

Most reviewed product and services
  • Conscallhome Inmate Phone Service (17 reviews)
  • Conscallhome Customer Care (8 reviews)
  • Securus Technologies Inmate Phone Service (273 reviews)
  • Securus Technologies Account (148 reviews)
  • Securus Technologies Customer Care (111 reviews)