PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscallhome and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conscallhome
Securus Technologies

Conscallhome and Securus Technologies Overview

Total reviews 113 1964
Company responses 0 0
Issues resolved 0 3

Conscallhome and Securus Technologies Consumer Ratings

Rank
195 out of 1429 in Telecommunications category
289 out of 1429 in Telecommunications category
Price Affordability
285 in category
No votes
Customer service
76 in category
No votes
Website
251 in category
No votes
Diversity of Products or Services
249 in category
No votes

Conscallhome and Securus Technologies Rating Details

Price Affordability
1.8 (23 reviews)
No votes
Reviewer's quote

Nothing has taken place and I'm really ready to snap out they keep claiming it's in review FOR WHAT it wasn't reviewed when they took my damn money

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Resolved but customer service price and the system suck fat balls..

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Customer service
2.1 (23 reviews)
No votes
Reviewer's quote

...made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole...

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...I emailed through the Securus site on the 17th regarding the issue but as of January25, 2021 still no reply so I called the customer service number and as of this moment I have been on hold for 56:01 minutes. Not sure how to resolve the issue since they do not answer they emails or their phone..

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Website
1.7 (23 reviews)
No votes
Reviewer's quote

CO. IS A TOTAL RIP OFF!!! STAY AWAY FROM THEM!!!

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...I've tried to do it through the website but that's not working properly. I would prefer talking to people they are more help than a machine. Machines don't answer questions...

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Diversity of Products or Services
1.7 (23 reviews)
No votes
Reviewer's quote

I paid extra to have my item shipped expedited (2 day delivery). It has been 5 days now & still NOTHING!!! I’ve NOT even been contacted to tell me that my merchandise is backed up!!! NEVER again will I order anything through this *** site!!!!! They’re full of CRAP!!! DAMN LIARS!!!

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...It was very hard to figure out which services and what configurations of services I needed..

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Conscallhome and Securus Technologies Pros and Cons

Pros
  • Very nice in beginning and when they want to take out money
  • Service
  • Ability to stay in touch with incarerated family members
  • Being able to talk to inmates
  • Talking to your loved one
  • No pros
Cons
  • Terrible customer service
  • Not refunding me my money
  • Take your money
  • Customer service
  • Extremely bad customer service
  • Not able to resolve issue

Conscallhome and Securus Technologies Most Positive Reviews

Top rated reviews
5

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have...

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5

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

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5

I absolutely love conscallhome. If I ever have a problem, they call me immediately. They also let you know when your...

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5

My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have...

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Conscallhome and Securus Technologies Most Critical Reviews

Lowest rated reviews
1

I opened an account with conscallhome in hopes of spending less on calls from my boyfriend. At first I thought I was...

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1

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company...

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1

I paid for a year@ 4 calls per month @ 15 minutes per call and then paid for "extra minutes" because the initial...

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1

My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you...

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Conscallhome and Securus Technologies Latest Reviews

Recent published reviews
1

CO. IS A TOTAL RIP OFF!!! STAY AWAY FROM THEM!!!

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No votes

Securis technologies sends me bills each month and I pay them. Yet, my phone account was blocked for nonpayment.

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No votes

IF THIS IS REALLY 4 cents a call &;;;;;;;;;;;;;;;;;;;; tell me how long is the call. I need this. PLZ TELL ME HOW...

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1.1

My account was blocked on January 17, 2021 stating that no funds were available even though when I log into my account...

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Conscallhome and Securus Technologies Products and Services

Most reviewed product and services
  • Conscallhome Inmate Phone Service (16 reviews)
  • Securus Technologies Inmate Phone Service (380 reviews)
  • Securus Technologies Inmate Video Service (91 reviews)
  • Securus Technologies Phone Service (87 reviews)