PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conscallhome and Securus Technologies as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Securus Technologies

Conscallhome and Securus Technologies Overview

Total reviews
Company responses
Issues resolved

Securus Technologies was first mentioned on PissedConsumer on Jan 16, 2008 and since then this brand received 838 reviews. It is 725 reviews more than Conscallhome received since Mar 12, 2010.

Conscallhome and Securus Technologies Consumer Ratings

158 out of 1946 in Telecommunications category
291 out of 1946 in Telecommunications category
Customer service
66 in category
182 in category
Price Affordability
235 in category
283 in category
195 in category
245 in category

According to consumer ratings and reviews, Conscallhome ranks 133 points higher in the Telecommunications category than Securus Technologies. People gave Conscallhome 2.1 stars for Customer service criterion in Telecommunications category and it is 500 points higher than the worst rated brand in this category. At the same time, Securus Technologies was rated 1.4 stars for Customer service criterion in this category and it is 384 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Conscallhome has a higher rating than Securus Technologies. Regarding Website criterion, consumers gave Conscallhome 1.9 stars and it is 66% greater than other in category. Securus Technologies however was rated 1.7 stars and it is 57% greater than other in category.

Conscallhome and Securus Technologies Rating Details

Customer service
2.1 (23 reviews)
1.4 (283 reviews)
Reviewer's quote

...made on their part the absolute worst worst way to go find another way all they care about is taking your money and has no regard for compromise crappiest customer service I've ever experienced in my whole...


I have to deal with the bank now. They passed the buck n said I have to prove it. Smh

Price Affordability
1.8 (23 reviews)
1.6 (238 reviews)
Reviewer's quote

Nothing has taken place and I'm really ready to snap out they keep claiming it's in review FOR WHAT it wasn't reviewed when they took my damn money


...And yet, I am charged the full price of the call..

Roseanne R
1.9 (23 reviews)
1.7 (263 reviews)
Reviewer's quote

Everything went great on my phonecall


What’s going on? I can’t add money to my account to take calls? The website and the app say it’s not working!! This is silly, also I’ve been waiting a whole week to get approval for video and it’s still pending?stupid!!!! I’m so mad!..


Conscallhome and Securus Technologies Pros and Cons

  • Service
  • Ability to stay in touch with incarerated family members
  • When it actually works for a visit or phone call
  • Theyll take your money quick
  • No pros
  • Terrible customer service
  • Take your money
  • Not refunding me my money
  • Customer service
  • Extremely bad customer service
  • On hold 40 min

Conscallhome and Securus Technologies Most Positive Reviews

Top rated reviews

Cons call home is a very bright spot in an otherwise horrible situation for us. They have done everything they have...


My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my...

Conscallhome and Securus Technologies Most Critical Reviews

Lowest rated reviews

I opened an account with conscallhome in hopes of spending less on calls from my boyfriend. At first I thought I was...

No votes

Conscallhome and Securus Technologies Latest Reviews

Recent published reviews

Everything went great on my phonecall

Read all 113 reviews

My mom put money on my son account and it never showed up that was on 12/03/2019 showed on her bank statement but not...

Read all 838 reviews

Conscallhome and Securus Technologies Products and Services

Most reviewed product and services
  • Conscallhome Inmate Phone Service (17 reviews)
  • Conscallhome Customer Care (8 reviews)
  • Securus Technologies Inmate Phone Service (206 reviews)
  • Securus Technologies Account (133 reviews)
  • Securus Technologies Customer Care (94 reviews)