PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Conns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears
Conns

Sears and Conns Overview

Total reviews
6103
867
Company responses
895
0
Issues resolved
37
8

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 5236 reviews more than Conns received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Conns customer service.

Sears and Conns Consumer Ratings

Rank
67 out of 614 in Supermarkets and Malls category
85 out of 614 in Supermarkets and Malls category
Customer service
76 in category
74 in category
Product or Service Quality
70 in category
68 in category
Staff
68 in category
60 in category

According to consumer ratings and reviews, Sears ranks 18 points higher in the Supermarkets and Malls category than Conns. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 34 points higher than the worst rated brand in this category. At the same time, Conns was rated 1.3 stars for Customer service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Conns has a higher rating than Conns. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Conns however was rated 1.6 stars and it is 54% worse than other in category.

Sears and Conns Rating Details

Customer service
1.2 (1751 reviews)
1.3 (343 reviews)
Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

...The customer service person told me my balance would go up to 10,000 because I didn't pay the cash option within the year. I have already paid 4000 for furniture I don't even have anymore. Don't deal with Conns...

Leisa C
Product or Service Quality
1.6 (1395 reviews)
1.6 (330 reviews)
Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion

...Then they moved to the appointment to Saturday – NO ONE CALLED AGAIN – then I was told the serviceman was running late – then I was told he was out of town. I’ve been dropped on hold for 30 minutes at a stretch. I’ve been told that despite my pleas they will not exchange the unit...

Deborah P
Staff
1.5 (1377 reviews)
1.6 (270 reviews)
Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

...Their staff is friendly but that's all they have got going for them. If you read this review and shop anyway buyer beware make sure you GET EVERYTHING IN WRITING..

PissedConsumer1427320

Sears and Conns Pros and Cons

Pros
  • Price
  • I will like it when they are out of business
  • Product
  • Stores staff
  • Price advertised
  • Product and ease of financing
Cons
  • Poor customer service
  • Delivery experience
  • Customer service
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems

Sears and Conns Most Positive Reviews

Top rated reviews
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

Sears and Conns Most Critical Reviews

Lowest rated reviews
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

Sears and Conns Latest Reviews

Recent published reviews

Replace my order from November 24 which I never received

Read all 6103 reviews

You need to revise your automated payment system. It sucks!!!!

Read all 867 reviews

Sears and Conns Products and Services

Most reviewed product and services
  • Sears Repair (505 reviews)
  • Sears Delivery Service (477 reviews)
  • Sears Customer Care (449 reviews)
  • Conns Customer Care (96 reviews)
  • Conns Delivery Service (52 reviews)
  • Conns Repair (37 reviews)