Sears vs Conns: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears and Conns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Sears

1.9

Conns

1.7

Sears

Conns

Sears and Conns Overview

Total reviews

6103

867

Company responses

895

Issues resolved

Sears was first mentioned on PissedConsumer on Jun 20, 2007 and since then this brand received 6103 reviews. It is 5236 reviews more than Conns received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sears customer support team and Conns customer service.

Sears and Conns Consumer Ratings

Rank

67 out of 614 in Supermarkets and Malls category

85 out of 614 in Supermarkets and Malls category

Customer service

76 in category

74 in category

Product or Service Quality

70 in category

68 in category

Staff

68 in category

60 in category

According to consumer ratings and reviews, Sears ranks 18 points higher in the Supermarkets and Malls category than Conns. People gave Sears 1.2 stars for Customer service criterion in Supermarkets and Malls category and it is 34 points higher than the worst rated brand in this category. At the same time, Conns was rated 1.3 stars for Customer service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Conns has a higher rating than Conns. Regarding Staff criterion, consumers gave Sears 1.5 stars and it is 61% worse than other in category. Conns however was rated 1.6 stars and it is 54% worse than other in category.

Sears and Conns Rating Details

Customer service

1.2 (1751 reviews)

1.3 (343 reviews)

Reviewer's quote

I purchased microwave oven from sears store Stockton almost a month still not receive order for LG microwave call customer service numbers and delivery and install numbers but nothing everybody transferred me back and forth and chat too but nothing..

Jagmohan G

...The customer service person told me my balance would go up to 10,000 because I didn't pay the cash option within the year. I have already paid 4000 for furniture I don't even have anymore. Don't deal with Conns...

Leisa C

Product or Service Quality

1.6 (1395 reviews)

1.6 (330 reviews)

Reviewer's quote

com November 24th and apparently it was sold by a third-party person which I had no idea about my product has not yet been sent out I do have a tracking number for the USPS office and they have not received a package yet they have received a email telling them that a package was going to be sent to...

Kyion

...Then they moved to the appointment to Saturday – NO ONE CALLED AGAIN – then I was told the serviceman was running late – then I was told he was out of town. I’ve been dropped on hold for 30 minutes at a stretch. I’ve been told that despite my pleas they will not exchange the unit...

Deborah P

Staff

1.5 (1377 reviews)

1.6 (270 reviews)

Reviewer's quote

...Untrained staff and IT personnel. Not to mention fraudulent delivery team that said a replacement was delivered to me today when nothing was delivered. I won't only avoid this company, I'll tell whoever cares to listen...

Okey O

...Their staff is friendly but that's all they have got going for them. If you read this review and shop anyway buyer beware make sure you GET EVERYTHING IN WRITING..

PissedConsumer1427320