PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conns
Sears

Conns and Sears Overview

Total reviews 943 6464
Company responses 0 871
Issues resolved 8 41

Conns and Sears Consumer Ratings

Rank
102 out of 333 in Supermarkets and Malls category
83 out of 333 in Supermarkets and Malls category
Customer service
82 in category
85 in category
Product or Service Quality
78 in category
82 in category
Diversity of Products or Services
82 in category
76 in category
Website
67 in category
73 in category

Conns and Sears Rating Details

Customer service
1.3 (386 reviews)
1.2 (1926 reviews)
Reviewer's quote

...No good customer service at all, if you need anything to help you. I promise that cant get you what you need. This is my first and last time dealing with Conns..

Read full review

...Someone in Customer Service changed without contacting us, and they re-scheduled for September 9, 2020. The technician arrived but could not get the Clothes Washer to work. He then contacted his Manager, and the Manager said that he would get back to me in 48 working hours...

Read full review
Product or Service Quality
1.6 (366 reviews)
1.5 (1547 reviews)
Reviewer's quote

From this point forward, I had a service tech out every 2 months to replace the SAME part over and over. It is now August and I have no fridge, the part is on back order, and I am having to wait a review process to SEE if Conns will be willing to give me a new fridge to replace this piece of junk I...

Read full review

...This is the worst service and product..

Read full review
Diversity of Products or Services
1.9 (361 reviews)
2.1 (1313 reviews)
Reviewer's quote

...Called Conn for service and was told sorry no one in Charleston services Electrolux. The store is selling appliances that no one here can service. Called their corporate headquarters and was told nothing we can do...

Read full review

After writing to Pissed Consumer, I went to the Sears store in Woodfield Mall in Schaumburg Illinois to see what type of Microwave products they had available. In talking to the Saleslady, I mentioned the problem I was having getting through to the appropriate department at Sears to get the...

Read full review
Website
1.9 (339 reviews)
1.8 (1481 reviews)
Reviewer's quote

...Their website and phones are always a issue. They fail to make notes and you get a call. This happened to me here once first time going to be a few days late but before the grace period...

Read full review

it took me almost 2 weeks to get my order placed because the website is trash, finally worked with a person on chat because you can not reach a live person from the website!! That was a whole other nightmare! I finally called the store directly and was informed that all prices changed, cost of the...

Read full review

Conns and Sears Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Poor customer service
  • Delivery experience
  • Service

Conns and Sears Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

Read full review
5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

Read full review
5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

Read full review
5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

Read full review

Conns and Sears Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

Read full review
1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

Read full review
1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

Read full review
1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

Read full review

Conns and Sears Latest Reviews

Recent published reviews
1.8

Went to Conns on Memorial Day for their advertised special, Part of the special was a 500.00 gift card. It took 5...

Read full review
No votes

Best regards . My name is Susett Garofalo. I need your help and attention please. I am in the process of buying a...

Read full review
1.9

I bought a tv 85 inch next day I turn it on had line took it back to store manager Cruz Sanchez hasn't gone in touch w...

Read full review
2.6

I purchased a Kenmore refrigerator (model # 106.51783 412) less than two years ago from Sears at Arden Fair Mall in...

Read full review

Conns and Sears Products and Services

Most reviewed product and services
  • Conns Customer Care (101 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (41 reviews)
  • Sears Repair (518 reviews)
  • Sears Delivery Service (480 reviews)
  • Sears Customer Care (472 reviews)