PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Sears as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Conns
Sears

Conns and Sears Overview

Total reviews
918
6338
Company responses
0
871
Issues resolved
8
40

Conns and Sears Consumer Ratings

Rank
97 out of 321 in Supermarkets and Malls category
80 out of 321 in Supermarkets and Malls category
Customer service
82 in category
84 in category
Product or Service Quality
76 in category
79 in category
Diversity of Products or Services
84 in category
79 in category
Website
69 in category
75 in category

Conns and Sears Rating Details

Customer service
1.3 (372 reviews)
1.2 (1867 reviews)
Reviewer's quote

...HORRIBLE CUSTOMER SERVICE. I will be making a complaint to the BBB..

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...Trying to work with Sears Customer Service is impossible and the worst experience of my life..

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Product or Service Quality
1.6 (354 reviews)
1.5 (1493 reviews)
Reviewer's quote

Well No text so my son calls the service department and once again gets the run around and the they just flat out lied to him. First they said the guy didn’t even order the part until the 28th we my son said you mean he didn’t order the part for 3 days after he came out. Then they charged it to he...

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customer service useless spent a total of two days on phone and computer chat just to end up where i started with no resoloution to the problem..

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Diversity of Products or Services
2 (348 reviews)
2.1 (1270 reviews)
Reviewer's quote

I have completed my payment of $2400 for the products I selected at Conn's. Due to requested deferments, Conn's is now collecting $2400 in interest/fees in which I must pay because I care about my credit. I believe this is unethical and inhumane but Conn's has justified this practice...

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...I disputed that and they gave me another number to benefit services with no answer, I have called 5 times and waited over 1 hour the first time and 2 hours the others with no answer at all. Very unacceptable. Just stay away from Sears and never buy from them...

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Website
1.9 (331 reviews)
1.8 (1442 reviews)
Reviewer's quote

...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

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They make it impossible to cancel an order! I cancelled with sears by online chatting with an agent on their website, and i cancelled with the "seller" by messaging him on the website where it sends him an email. Sears told me I would get a refund, but no, they have to ask the seller to give me the...

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Conns and Sears Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Price
  • I will like it when they are out of business
  • Product
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Poor customer service
  • Delivery experience
  • Customer service

Conns and Sears Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

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5

I purchased model # 358341950 which is a 18" 42cc chainsaw with extra 14" bar & chain. It was $119.88 on clearance....

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5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

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5

We bought a new craftsman lawn trator, this is the second season, warrenty out by one month. Uses 1/2 quart of oil...

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Conns and Sears Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

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1

My Mother had a warranty on her air conditioner, a PAID for warranty at that. She has been without a air conditioner...

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1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

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1

Bought tires there and cant even get car in to get tires serviced. 1 person working counter and one person working in...

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Conns and Sears Latest Reviews

Recent published reviews
5

I have done business with conns total of three times. 2 deliveries and one pick up. I lose more money waiting on...

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2.2

Well at 9am your sears story was closed??? I waited no show? My parents loved ur Kenmore Washer and dryer but I came...

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1

No one called or showed up for our appointment that we had scheduled for one week. HORRIBLE CUSTOMER SERVICE. I will be...

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2.9

Long time Sears customers. Recently bought the Kenmore 78132 8.8 cu. ft. Gas Dryer w/ SmartDry Ultra Technology - White...

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Conns and Sears Products and Services

Most reviewed product and services
  • Conns Customer Care (101 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)
  • Sears Repair (512 reviews)
  • Sears Delivery Service (481 reviews)
  • Sears Customer Care (468 reviews)