PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Conns and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Conns

Conns

1.7
Rooms To Go

Rooms To Go

1.8
Conns
Rooms To Go

Conns and Rooms To Go Overview

Total reviews
864
2237
Company responses
0
0
Issues resolved
8
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2237 reviews. It is 1373 reviews more than Conns received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Conns customer support team and Rooms To Go customer service.

Conns and Rooms To Go Consumer Ratings

Rank
85 out of 614 in Supermarkets and Malls category
265 out of 2124 in Furniture and Decor category
Customer service
72 in category
225 in category
Product or Service Quality
66 in category
253 in category
Diversity of Products or Services
72 in category
223 in category

Conns and Rooms To Go Rating Details

Customer service
1.3 (341 reviews)
1.4 (709 reviews)
Reviewer's quote

...The customer service person told me my balance would go up to 10,000 because I didn't pay the cash option within the year. I have already paid 4000 for furniture I don't even have anymore. Don't deal with Conns...

Leisa C

Their customer service after the sale is horrible, I been waiting for repairs for 2 years now, every one in customer service lie..

PissedConsumer1713422
Product or Service Quality
1.6 (328 reviews)
1.5 (625 reviews)
Reviewer's quote

...Then they moved to the appointment to Saturday – NO ONE CALLED AGAIN – then I was told the serviceman was running late – then I was told he was out of town. I’ve been dropped on hold for 30 minutes at a stretch. I’ve been told that despite my pleas they will not exchange the unit...

Deborah P

Purchased recliner slate color, weeks later delivery, pre notified phone and tex excessive times.Red delivered, slate ordered. Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color. Asked for discount. I was told staff would contact me. 12...

Lenora D
Diversity of Products or Services
2 (325 reviews)
2.3 (568 reviews)
Reviewer's quote

First a little background on me. I have made four major purchases over the last three years. The first three went off without a hitch. Just over a month ago I attempted to pay my account on line as I have always done before successfully. Their on line system has all types of failure issues on their...

Alfred D

In the past 3 years I have spent over $10,000 dollars. Recently I bought a leather couch set with a coffee table and two end tables. I also purchased two lamps and an expensive rug to go with it. All items came in with exception of the rug. This was supposed to be a surprise gift for my wife and...

PissedConsumer1687282

Conns and Rooms To Go Pros and Cons

Pros
  • Stores staff
  • Price advertised
  • Product and ease of financing
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Conns and Rooms To Go Most Positive Reviews

Top rated reviews
5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

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5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

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Conns and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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Conns and Rooms To Go Latest Reviews

Recent published reviews
3.8

I purchased a refrigerator, washer and dryer with Conn's . Everything is fine as long as nothing breaks. I've been...

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Read all 864 reviews
1

This is the worst furniture company I have ever dealt with and I will NEVER buy from them again. PEOPLE BE AWARE!!’...

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Read all 2237 reviews

Conns and Rooms To Go Products and Services

Most reviewed product and services
  • Conns Customer Care (96 reviews)
  • Conns Delivery Service (52 reviews)
  • Conns Repair (36 reviews)
  • Rooms To Go Customer Care (167 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)

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