PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Conns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Conns

Rent A Center and Conns Overview

Total reviews
1868
932
Company responses
0
0
Issues resolved
6
8

Rent A Center and Conns Consumer Ratings

Rank
71 out of 389 in Rentals category
99 out of 332 in Supermarkets and Malls category
Customer service
43 in category
83 in category
Product or Service Quality
37 in category
81 in category
Website
59 in category
70 in category
Exchange, Refund and Cancellation Policy
22 in category
81 in category

Rent A Center and Conns Rating Details

Customer service
1.5 (421 reviews)
1.3 (379 reviews)
Reviewer's quote

...didnt have a problem with coming back on board But said due to Corona no deliveries, only curve side , he then gave me a # for RCA Jamica, when I call there customer service told me it's the same there cure side only and that I needed to go back to the store I originally was with so calls back Laurelton store and Sophia answers I gave my full name and she told me I cant get any merchandise for from hear , I said to her why she you just ,so I hung up ,called back her said the same thing again , I ask to speak to a manager she told she is the manager and I cant get anything from her store nothing told me to stop calling because I'm not going to accommodate anything at this store so stop calling the store and I contact customer...

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...HORRIBLE CUSTOMER SERVICE. I will be making a complaint to the BBB..

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Product or Service Quality
1.9 (381 reviews)
1.6 (361 reviews)
Reviewer's quote

...have a to get refrigerator and no one called me and then the man was really rude and mean and nasty telling me to get a refund because I questioned the bad service and went into how long hes been an employee I think he should be fired I tried to deescalate and he got more and more angry my dad died today and he continued to...

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tv malfunctioned three days after purchase and service people came to look at the tv and cracked it in the process now they are claiming I cracked the tv and are refusing to repair or replace tv..

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Website
2.2 (378 reviews)
1.9 (336 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

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...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

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Exchange, Refund and Cancellation Policy
1.5 (373 reviews)
1.3 (319 reviews)
Reviewer's quote

...I would just like one refund of the two..

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I was told I cant exchange or return. The guy who actually inspected the loveseat said it's a defect and the upper management looked at the pictures said it ok? Or they just want to screw the customer and dont want to be responsible for the problem. If they think it's ok then why dont they take it...

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Rent A Center and Conns Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Stores staff
  • Price advertised
  • Product and ease of financing
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems

Rent A Center and Conns Most Positive Reviews

Top rated reviews
5

I bought a sectional from rac in Logan , Oh and weeks after we had it my kids started getting bites on them. It was bed...

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5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

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5

I was paying on a washer dryer pair as noted on thecontract. The contract was for two years, at the end of the two...

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5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

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Rent A Center and Conns Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

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1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

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1

there is so much scam,dishonesty, lies,trustworthinessthat store location#5506-M,should be closed down now!y last liv...

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1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

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Rent A Center and Conns Latest Reviews

Recent published reviews
1

I got a kitchen table set 3 months ago. The chairs were wobbling really bad. I asked the store to order new ones not...

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1

Everytime i try to paid my bill. they are so rude, at the Manhattan Store, they never can find my account, and went i...

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No votes

Trying to make a payment for my bed

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No votes

Everytime i try to paid my bill, they is so rude, at the Manhattan store, they never can found my account, and went i...

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Rent A Center and Conns Products and Services

Most reviewed product and services
  • Rent A Center Manager (287 reviews)
  • Rent A Center Customer Care (167 reviews)
  • Rent A Center Account (82 reviews)
  • Conns Customer Care (101 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)