PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rent A Center and Conns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rent A Center
Conns

Rent A Center and Conns Overview

Total reviews
1804
864
Company responses
0
0
Issues resolved
5
8

Rent A Center was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 1804 reviews. It is 940 reviews more than Conns received since Jun 4, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Conns customer support team than with Rent A Center customer service.

Rent A Center and Conns Consumer Ratings

Rank
266 out of 2124 in Furniture and Decor category
85 out of 614 in Supermarkets and Malls category
Customer service
213 in category
72 in category
Staff
292 in category
58 in category
Website
250 in category
62 in category

Rent A Center and Conns Rating Details

Customer service
1.4 (400 reviews)
1.3 (341 reviews)
Reviewer's quote

...And definitely no communication with customers All I want is my damageD sectional replaced as promised. It was delivered damaged and I have been trying to work with these people . All I asked for was open communication...

Brenda J

...The customer service person told me my balance would go up to 10,000 because I didn't pay the cash option within the year. I have already paid 4000 for furniture I don't even have anymore. Don't deal with Conns...

Leisa C
Staff
1.5 (379 reviews)
1.6 (269 reviews)
Reviewer's quote

They were supposed to deliver a washer and dryer to my home yesterday and was told they couldnt do it bc all but one staff member called off and now today they said they could not find my house and all they found was a corn field when im two miles down from hwy 20 and 73 intersection. I asked...

Curtis B

...Their staff is friendly but that's all they have got going for them. If you read this review and shop anyway buyer beware make sure you GET EVERYTHING IN WRITING..

PissedConsumer1427320
Website
2.2 (361 reviews)
1.9 (312 reviews)
Reviewer's quote

So I tried to log on to their website to e-pay and I set up my account successully but then when I tried to submit my customer agreement number the website would not let me in and would only tell me to call. So I tried to call the 1-800 number it gave me and I got some message saying that e-pay was...

PissedConsumer698825

00 rebate from the company either by mail or website. When we asked about it today they told us "no that is only for the pedastool" The manager that was there last nite was more concerned with talking to all the employees at the counter and not watching the new associate selling us the product or...

Shadiamond

Rent A Center and Conns Pros and Cons

Pros
  • Unlikely to recommend it to anyone
  • Quality of items
  • No credit needed
  • Stores staff
  • Price advertised
  • Product and ease of financing
Cons
  • Horrible customer service
  • Inability to work with me
  • Bad service
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems

Rent A Center and Conns Most Positive Reviews

Top rated reviews
5

I was low income, went into Rent A Center to be able to try and afford the washer. They ask me what date my cash...

5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

Rent A Center and Conns Most Critical Reviews

Lowest rated reviews
1

I used rac and it was worst service ever. First they said they had mattress in stock. After paying down payment they...

1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

Rent A Center and Conns Latest Reviews

Recent published reviews
4.2

I asked what to pay as my last payment over the phone and I was given $140.87 in Nov. My last payment is December. On...

Read all 1804 reviews
3.8

I purchased a refrigerator, washer and dryer with Conn's . Everything is fine as long as nothing breaks. I've been...

Read all 864 reviews

Rent A Center and Conns Products and Services

Most reviewed product and services
  • Rent A Center Manager (283 reviews)
  • Rent A Center Customer Care (163 reviews)
  • Rent A Center Account (81 reviews)
  • Conns Customer Care (96 reviews)
  • Conns Delivery Service (52 reviews)
  • Conns Repair (36 reviews)